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Resume #66149
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CONTACT INFORMATION:
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WORK EXPERIENCES
SENIOR MANAGER June 2005 - Present
Merchandise Planning and Control
LTS Pinnacle Holdings (NCCC)
Gempesaw St., Davao City
Business Analyst for the companies' ERP System requirements and integration
JDA-MMS implementation
System Requirements for integration to Great Plains Financials
Human Capital Management Modular design
Involves in and handles key responsibilities in Project Management
Evaluates business processes and identify applicable business solutions for work simplification
Conducts System analysis to define operational requirements of stores
Conducts sessions involving the user community to identify, analyze and formalize requirements and establish working relationships with business functions and solution delivery teams to meet the individual needs of the business functions.
Acts as a liaison between business units and IT development teams on complex issues
Collects and documents policies, calculation methods, business processes as well as business rules
Formulates and defines systems scope and objectives after extensively studying both user needs and the applicable requirements
Conceptualizes and introduces policies and procedures as guidelines in performing Merchandising Activities
Directs the testing team to execute the designed test scenarios via multiple stages of testing (i.e System, Integration, Performance, Regression)
Follows documentation guidelines in support of software development throughout the project lifecycle and maintained documentation standards
Provides training and support to end users
Provides key initiatives in working with users in defining Business and system requirements
Translates the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analyst on a more technical level
Develops the test scenarios, and test plans based on business requirements
Analyzes operating procedures and policies on an ongoing basis and recommend and implement improvement plans where appropriate
Understands core processes of the departments to provide input on re-engineering or streamlining opportunities
Conducts sessions to facilitate discussion between the different users to resolve issues and come to an agreement
Interviews the business users to understand their business and functional requirements, gathering their future needs and transforming them to functional specifications
Formulates strategies and tactical action plans, performed strategic comparisons, benchmarked and leveraged industry best practices for maximum impact
Within 25 months in the Merchandise Planning and Control Department, leading the team to completed and implemented the following JDA-MMS implementation project that bring in a huge benefit and increased total efficiency in the business process for the organization:
JDA-Consignment and Concessionaire Module Implementation Project
JDA-Derivative Pricing Module Implementation Project
JDA-MMS Go Live Implementation Project
BRANCH MANAGER March 2003-June 2005
LTS Department Store-Mall Davao (NCCC)
McArthur Hi-way
Maa, Davao City Philippines
Conceptualized and formulated set-up requirements for:
Department Store Product Hierarchy by Department Categories and section Assignment
Merchandising Manual in relation to Merchandising cycle and total Merchandising transaction flow
Store Operations Manual, set-up of Policies and Procedures
Receive and Dispatch Unit procedures and documentation flow to Accounting for payment processing
Draft and finalization of Concession and Consignment requirements
Defined required guidelines and procedures for Concession and Consignment arrangement with Vendors
Initialized implementation of formulated Policies and Procedures
Conducted training and information orientation on operational requirements
Dealt with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organising training and development
Defined Security Measures
Review of contracts for contracted services of the store (security and janitorial)
Analysed sales figures and forecasted future sales volumes to maximise profits
Analysed and interpreted trends to facilitate planning
Used information technology to record sales figures and for data analysis and forward planning
Ensured standards for quality, customer service and health and safety are met
Responded to customer complaints and comments
Approved documents
Responsible for the day-to-day management of a department or store in accordance with overall company policy
Responsibilities included merchandising, customer service, and all facets of running a department store
Managed and motivated a team to increase sales and ensure efficiency
Attended and chaired meetings
Updated colleagues on business performance, new initiatives and other pertinent issues
Toured the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing
Dealt with sales, as and when required
STORE OPERATIONS MANAGER Aug 2000 – Feb 2003
Sta. Lucia East Department Store
Marcos Hi-way, cor. Felix Ave
Cainta, Rizal
Administered day-to-day operations of SLEDS and its Retail Affiliates (Dept. Store, Home Gallery, SLE Essentials, Planet Toys)
Prepared over-all sales forecast (by store, by department) for SLEDS and its Retail Affiliates
Formulated and implemented operational policies and procedures for shrinkage control program
Reviewed and modified existing policies and procedures applicable for the varying conditions of operations
Prepared modules for orientation: service programs/inventory count schedule/guidelines and requirements
Directed and supervised Level Managers and Retail Affiliates Department Heads and Store Manager
Directed and controlled Operational Expenses
Approved Documents
Supervised employees engaged in sales work, cleaning and rearranging merchandise, decorating, pricing, taking of inventories and keeping operating records.
Responsible for an efficient staffing of the sales clerks at the counters, Customer Service Desk and various store sections, by proper assignments of duties to sales clerks while respecting break periods, work hours and vacations
Ensured compliance of employees with established security, sales and record keeping procedures and practices
Trained, supervised, advised and controlled store employees.
Encouraged employee advancement if the employee's skills and the organization structure allowed it
Planned and conducted weekly sales meetings for staff to discuss latest sales techniques, new products, overall performance and other topics deemed appropriate to discuss in order to promote high moral team spirit and company mindedness
Maintained all safety and security policies of the Company
Communicated and upheld all company policies, rules and regulations, while maintaining a productive and pleasant customer and working environment
Answered customer's complaints or inquiries, examined returned merchandise, and resolved customer's problems to restore and promote good public relations
Made decisions on adjustments, refunds, customer checks and customer service, etc., as required.
Coordinated and supervised store housekeeping, maintenance and repair
Maintained physical inventory as required
Handled administrative duties, including staff schedules, sales reports, personnel report, warnings, etc.
ASSISTANT STORE OPERATIONS MANAGER Aug 1999 – Aug. 2000
Sta. Lucia East Department Store
Marcos Hi-way, cor. Felix Ave
Cainta, Rizal
Formulated and implemented Store Operations Policies and Procedures
Formulated and implemented SLEDS Security Measures
Conceptualized Merchandise Display and presentation in relation to defined store promotions
Evaluated sales performance for outright/concessionaire/house1 brand and consignment
Oriented personnel pertaining to the Physical Inventory Activity
Implemented the stores shrinkage Control Program'
Directed and supervised Level Managers
Organized personnel into a cohesive, efficient and effective team for better customer service
Coordinated with concession office concerning changes and developments of area allocation for concessionaires based on zoning requirement and sales achievement as compared to plan
Maintained collaborative partnerships and negotiated effectively with internal colleagues
Trained, motivated, and developed team to ensure effective performance through consistent on-the-job training
Participated in skill assessment process and developed individual executive performance objectives challenging direct reports to reach optimum performance level
Created and maintained a positive work environment for direct reports
MERCHANDISING HEAD Dec 1997 – Jan 1999
Guess? Kuwait
Al Sawani Salmiya
Safat Kuwait
Projected and analyzed sales trend for Guess?, G2000 and imported shoes/Kenzo and DKNY
Determined required quantity per collection based on OTB
Analyzed inventory requirement per collection based on projected sales
Prepared sales and inventory projection
Prepared correspondence and coordinates with foreign Vendors for Buying schedules/orders/deliveries
Prepared itinerary of owners for buying schedules in Italy/US/Hongkong per season
LEVEL MANAGER Dec 1995 - Aug 1997
Sta. Lucia East Department Store
Marcos Hi-way, cor. Felix Ave
Cainta, Rizal
Formulated and implemented Store Operations house Rules and Policies and Procedures
Defined business process flow for system application for Merchandising Modules
Formulated and implemented security requirements
Implemented shrinkage control program
Defined requirements and conducted orientation and training of sales personnel pertaining customer service and inventory count schedule
Directed and supervised Department Supervisors
Sales and Inventory Analysis through Business Review format
Approved Documents
FLOOR MANAGER Dec 1994 – July 1995
Robinson's Department Store –Ermita
Adriatico St., Ermita Manila
Analyzed Sales class and inventory level of assigned level
Prepared realistic Sales forecast for the assigned departments in a monthly basis
Implemented the store's shrinkage control program
Recommended improvements in the selling area based on department sales
Implemented the store's shrinkage control program
Directed and supervised Department Heads
Organized personnel into a cohesive, effective and efficient team for better customer service
Approved documents
DEPARTMENT HEAD Apr 1993- Nov. 1994
Robinson's Department Store –Ermita
Adriatico St., Ermita Manila
Responsible for the effective operation, supervision and control of sales personnel of the assigned area
Prepared documents and reports required by the manager or as prescribed in approved SP's
Prepared inventory count schedule and assisted in inventory counting to monitor merchandise sales and performance
Maintained daily sales reports to monitor actual sales of the department as against the sales of the previous month and estimated sales
OP-ACCOUNT EXECUTIVE Jul 1992 – Mar 1993
UBIX Corporation
1331 Angono St. Makati
SENIOR MANAGEMENT TRAINEE Apr 1991 – Feb 1992
Everich International
Herrera St, Makati
SPEECH INSTRUCTOR Oct 1989 – Mar 1991
Model Approach in Speech Program
Adamson University – English Department
San Marcelino St. Ermita Manila
EDUCATION
COLLEGE Graduated March 1991
Adamson University
College of Liberal Arts
Bachelor of Science in Psychology
HIGH SCHOOL Graduated March 1987
Davao City High School
F. Torres St. Davao City
GRADE SCHOOL Graduated March 1983
Philippine Women's College of Davao
Juan Luna, Matina Davao City
PERSONAL INFORMATION
Birthdate: December 01, 1969 Religion: Catholic
Age: 37 years old Civil Status: Married
Birthplace: Davao City No. of Children: 2
Language/Dialects: English,Tagalog,Visayan
Reference available upon request
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