Resume - Customer Relation And Result Oriented

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Resume #66239

CONTACT INFORMATION:
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Career Objective

To expand my professional career in an environment dedicated to success, where my proven skills and experience will lead to enhanced opportunities and advancements. I am currently seeking a position that compliments my diversified experience and skills to the maximum.

Strengths:

* Systematic and Result oriented efficiency
* Well disciplined and time conscious
* Effective management
* Good Technical Base and analytical bent of mind for troubleshooting.
* Good listener and apt learner
* Balanced and broad outlook

* Work Experience

* Wipro BPO – Senior Technical Support for DELL Inc. (March 06 –till date):
* First point of contact for the team in absence of Resolution Specialist/ TL.
* Helping newly joined technicians in identifying the failures due to which an Escalation rose and Technical failures.
* On call assistance to the Technicians in case the Resolution Specialist is engaged with other Technicians.

Achievements
* Appreciation for a constant performance in driving the customer satisfaction.
* Appreciation for the highest resolution percentage.
*

* Wipro BPO - Tech Support (Sep 05 –March2 006):
* Troubleshooting the entire Hardware Basic OS, Networking and
Factory Installed applications for Dell Dimension PC's and Portable Systems.
* Have been Cross-trained to handle the Dell Portable, Desktop Queue since Feb'05.
* Guided junior technician and handled their Queries.

Achievements
* Have been awarded Certificate of Excellence for maintaining the highest resolution percentage over a quarter.
* Have handled the IEX in the absence of a TL/ L2.

* GreenPeace International (Feb 04- Aug 05)

* Worked as Team Leader.
* Planned, coordinated and executed different campaign activities and events
* Coordinated with the Liasioning Dept.
* Represented Green Peace in TV talk shows.

* Also had worked for many research organizations for the market research and events.

ACADEMIC QUALIFICATIONS

* Three-Year Diploma in Mechanical Eng. From Central Polytechnic Chandigarh.
* Pursuing AMIE.
* Pursuing Software Testing.

Field Of Interest:
Reading Fiction, Playing Cricket, Watching Sports, Net surfing, interacting with people.
Achievements:
Actively participated in extra curricular activities and Won Prizes at School and District level.
N.C.C 'C' Certificate holder.
Played Cricket at District Level.

Personal Profile
Father's Name: Dr. R R Sharma
Date of birth: 03-02-1982
Marital Status: Single
Nationality: Indian
Languages known: English, Hindi, and Punjabi

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Brief Description

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