Resume - Over 12 years experience as an apprentice, technician, service engineer and seni...

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Resume #68471

CONTACT INFORMATION:
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Personal Details
Date of Birth: 11th July 1978.
Marital Status: Married
Languages known: English, Hindi, Marathi.
Nationality: Indian
Strengths: Efficient, Hard working, Self Confident,

Field of Study: Home Appliances
Branch: Refrigerator, Air Conditioner, Washing Machine, Microwave

Career Aim
Aspiring to achieve excellence through efficient and effective use of knowledge, abilities and skills in order to give and get the best.

SUMMARY:
Over 12 years experience as an apprentice, technician, service engineer and senior service engineer, of Home Appliances also as a sales executive, procurement of spares both locally and overseas. Selected as a training partnering with manufacturers from Nairobi and Mumbai by Samsung India Electronic Ltd

Employment History

Name of the Company: SAMSUTECH CORPORATION LIMITED
SAMSUNG Authorised Service Centre,
P.O BOX 40341 ¡V 00100,
Nairobi, Kenya. +254 020 317060/1
Designation: Senior Service Engineer.

Job Profile:
a. Installation, Maintenance and Troubleshooting of Refrigerators, Washing Machines, Microwave oven and Air Conditioners.
b. Check and give quotation against repairs and installation.
c. Providing online help to sort out issues with dealers regarding operational and technical problem in Refrigerators, Washing Machines, Microwave oven and Air Conditioners etc.
d. Provide Technical guidance to juniors, give support to Sales and report to the company Directors on day to day issues.
e. Procurement of Spares both locally and overseas.
f. I am in-charge of Spare Parts (stores for H.A)
g. Move around as sales executive visiting dealers at times, motivating and encouraging them to sell the products.

Duration: May 2005 till date

Name of the Company: S.N ELECTRONICS & REFRIGERATION
Customer satisfaction ambassador
SALES AND SERVICE CENTRE
Airoli- New Mumbai, India.
Ph - +91-22-56145219, Cell Ph - +91-9322511641
Designation: Proprietor

Job Profile:
1. To sort out the issues coming in the different kind of Refrigeration & electrical devices.
2. Day to day allocation of jobs to technicians and ensuring that the jobs have been done satisfactorily.
3. Personally visit to customer's residence for urgent & acceded jobs.
4. Was handling gas charging of refrigerator (Side by Side) & Air conditioners.
5. Always given priority for service, and customer satisfaction was my companies motto.

Duration: January 2005 till MAY 2005
_____________________________________________________________________________

Name of the Company: TECHNOCARE SERVICES
SAMSUNG AUTHORISED SERVICE CENTRE
Vashi - New Mumbai, India.
Ph - +91-22-27898239 / 2902

Designation: Senior Service Engineer.

Job Profile:
a. Day to day allocation of jobs to technician and ensuring that the jobs have been done to customer satisfaction.
b. Handling Acceded and VIP Customers calls.
c. Technical support to juniors.
d. Give report to manager on daily basis.
e. Time punctuality on jobs.
f. Repairing and making daily workshop reports.
g. Surveying sites for Air conditioner (A/C) installation and give suitable quotations.

Duration: January 2002 till January 2005
_____________________________________________________________________________

Name of the Company: NAHUR ELECTRONICS SERVICES
SAMSUNG AUTHORISED SERVICE CENTRE
VASHI-NEW MUMBAI
Ph - +91-22-27898239 / 2902
Fax +91 22 2569 0969
Designation: Senior Service Engineer / Technical Manager

Job Profile:
Worked as a service engineer and then later was promoted as senior service engineer.

a. Was responsible for repairing maintenance and installation of Refrigerators, washing machines, microwave ovens & Air conditioners b. Hiring technical team, training, partnering with manufacturers by Samsung Company Strategies, identifying opportunities. Major achievements were bringing in repairs and maintenance of H.A products like reliance Ltd, CABOT ltd and so many companies in Mumbai & New Mumbai.
c. Air conditioner installation and repair.
d. Front load and top load washing machine installation and repair.
e. Maintains of companies Air conditioner and Refrigerators etc.
f. Repair and maintenance Deep freezer of quality walls Ice Cream Company.
g. Repair and maintenance of Microwave oven domestic and industrial.
h. Gas charging of Refrigerators, A/C and Deep freezer.
i. I was in-charge of spare parts.
j. Day to day allocation of jobs to technician and engineers and ensuring that jobs have been done satisfactorily.
k. Day to day issue reported and discussed with manager in charge.

Duration: January 1999 till December 2002
_____________________________________________________________________________

Name of the Company: NAHUR ELECTRONICS SERVICES
Authorized sales and service centre of Multibrand Companies
Mulund ¡V Mumbai
Ph - +91-22-25641229 / 2568 4663 Fax +91 22 2569 0969
Email nahur@vsnl.com

Designation: Apprentice / Technician / Senior Technician

Job Profile:
Joined Nahur Electronics as an apprentice and then later was promoted as senior technician. During my tenure with the company, I have achieved many goals. Had been very successful throughout the stay at Nahur Electronics.

a. To build an organized & timely reporting system to manager b. In February 1997 was promoted as Senior Technician for Mumbai & New Mumbai c. Installation, maintenance of Air conditioners, refrigerators, microwave ovens etc.
d. Troubleshooting of microwaves and side by side refrigerators etc.
e. Handling customer calls regarding the repairing of refrigerators, washing machine, air conditioner etc.

Duration: May 1996 till December1998
_____________________________________________________________________________

Education/Qualifications

„« Academic Qualification a. Passed Intermediate (HSC-12th) Examination from Board of High School & Intermediate Education- U.P, India in 1995
b. Passed Secondary School Certificate (SSC-10th ) Examination from the Board of High School & Intermediate Education-U.P, India in 1993

„« PROFESSIONAL QUALIFICATIONS

Completed Diploma Course, Board of (I.T.E.S) Indian Technical Education Society
From Sarvajanic Technical Institute Bhandup, Mumbai ¡V India.

Skill Summary

Computer Knowledge
* Familiar with the operating of computer Microsoft Word, Excel and Internet Explorer.

Non Technical Skills
* Set up display at dealers' premises, dealers' conference. Take care of banking.
* Know Short hand and typing.
* Know how to take care of sales.

„« TRAINING UNDERTAKEN
„Ï 19th to 21st November 2007 undertook training course for Samsung Washing Machine WA12UP, JI484 and Samsung Refrigerator RM27KGRS, RS28DVSM, RSH3FI, RSJ1KFRS and rt45 held at GCS H.Q. ¡V Dubai.

„Ï Undertook Training from Representative of Samsung Head-Quarters (GCS) Dubai, in Nairobi, Kenya on behalf Samsutech Corporation Limited.

„Ï 6th May till 13th May 2001 undertaken training from -
a. Samsung Corporate office Delhi India, for Samsung Refrigerators, Washing
Machines, Air-condition and Microwave ovens.
b. Visited Samsung factory Noida Uttar Pradesh, India along with Mumbai Service
Centre Team.
c. Participated in Nainital Conference organized by Samsung Company, to gain Knowledge of Customer relationship, given by Dr. Logani from (U.S.A) and Mr. Bhattacharaya (Technical Director) from Samsung India Electronics Ltd.
Introduction to all India service engineers along with Mr. R. Srikanth. (General Manager) Samsung India Electronics Ltd.
d. Certified with Technical training and participation by Samsung India Electronics Ltd.

„« REFERENCE NO ¡V
Will be provided

Hobbies and Interest

* Listening to good music
* Traveling
* Reading something that is related with my field.

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