Resume - Western IT and data networking expertise. Enterprise and Telecom experience. PM...

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Resume #79815

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* Objective
Seeking challenging long-term position as Telecom/Enterprise Network Systems Engineer.
IT Management/Team Lead role will also be of an interest.

* Significant Work Experience
Senior Network Engineer with 16 years of IT experience. Currently, holding position is Cisco resident engineer at STC NOC (Saudi Telecom Co.) supporting IP/MPLS Core Network. Previous experience with EDS includes Systems Integration, Network Operations (NOC) and Managed Network Security Services/Operations Center (SOC). Current position provided the opportunity to deliver a Telecom network operations and services level to a variety of STC clients:

* Provision and Support L2 VPN IP/MPLS services for business customers and government agencies.
* Provision and Support L3 VPN IP/MPLS services for business customers and government agencies.
* Technical Support for ISPs Internet services (national & International) through STC network.
* DSL home users Internet access support.
* Involved in NGN/3G (next generation network) mega project deployments with other vendors
* Handling trouble tickets and monitor IP/MPLS Core Network.

Overall career experience helped develop a vast range of skills to handle responsibilities and assignments in areas not limited to the followings:

* Monitor network infrastructure systems (including optical links core) for connectivity and performance statistics to identify and troubleshoot connectivity issues. Work trouble tickets. Recommend solutions to enhance functionality and reliability.
* Identify, analyze and devise solutions to network infrastructure equipments setup and installation in IP/MPLS core network.
* Act as a liaison between the client, suppliers and other technical groups to resolve incidents. Work with Local Saudi Telecoms and ISPs (AwalNet, Cyberia, Nesma, Zajil, and Sahara) for scheduled network infrastructure changes, outages and incidents management.
* Interact with customers and STC teams (Project, Business, Account Rep's and field Techs teams) to gain understanding of business environment, technical context and organizational strategic direction.
* Participate in project implementations, system upgrades, break/fix change controls and technology conversions which demanded the ability to manage projects within scope of responsibility.
* Define scopes, plans and deliverables for assigned projects. Coordinate and collaborate with other teams to ensure solutions meet customer needs and expectations.
* Assist in prepare system infrastructure documentation and business continuity controls. Identify, develop, update and enforce standards and procedures
* Past experience helped develop following soft skills:
1. Responding to incidents/outages. 2. Decision Making (urgency/impact, emergency break/fix, process deviation,) 3. Information gathering (Leadership reporting, daily post-outage meetings, process improvement). 4. Escalation & Engagement (leadership, Vendors, customer,.. .etc)
5. Assignment of incidents ownership and resources. 6. Balance team member's workload
7. Tickets queue management (tickets handled in timely fashion and standards meet)
8. Monitor/Facilitate Downtime (Client SLA-metrics and Vendor SLA-metrics ETA/ETR)
9. Facilitate Meet-Me-Lines/Bridge calls (technical and business). 10. Assist problem owner with vendor escalation (if required). 11. Review all closed tickets for ticket handling, root cause, severity, duration, initial SLA compliance. 12. Daily review of Sev1/Sev2 tickets. 13. Communication (leadership, vendors, team members, field service technicians and customers).
* Firewalls (PIX/ASA) & VPN network security management and support.
* Hold ITIL Foundation (Certification# 38740). Follow and Adhere to ITIL methodologies in the areas of service level management, change management, incident management, problem management, configuration management, capacity management and availability management.
* Provide remote support and on-call phone technical assistance to peer groups and clients.
* PMP certified. (PMP# 418665)

*Employment History:

03/2007-Present

Saudi Telecom Co. (STC), Riyadh, Saudi Arabia
Position: Cisco Resident Engineer IP/MPLS Core Network (contractor)

Job Description:
1.Help provision scheduled IP/MPLS L2/L3 VPN circuit requests.
2.Respond to customer(s) emergency circuit requests. 3.Involved in troubleshoot provisioned Circuits connectivity issues.
4.Handle trouble tickets. Monitor IP/MPLS Core Network
5.Coordinate configuration efforts with other non-Cisco vendors (Huawei, AlcaTel, RedLine, AirSpan,..etc).
6.Work with internal STC teams on Telco circuit issues.
7.Conduct knowledge transfer sessions with STC employees.
8.Participate in scheduled weekend assignments/projects.

02/2000-03/2007
EDS Corporation, Auburn Hills, MI USA
Position: Network Infrastructure Specialist and Security Services

Job Description: Network Operation Center (NOC) Engineer. Monitor, troubleshoot global
Clients infrastructure networks (LAN/CAN/WAN). Help deploy projects on remote sites.
Involved with scheduled and break/fix change controlled network projects and work trouble tickets.
Conduct network drawings and documentation. Provide technical reviews for network changes.
Manage firewalls and VPN issues for leveraged clients. Participate is daily firewall rules security auditing meeting. Provide technical training and mentoring for new hire and technical field services staff. Teach technical courses for EDS internal employees. Meet work environment quality, information assurance, risk management and Standards (ISO 9002)

09/2004-05/2006

Henry Ford Community College, Dearborn, MI USA
Position: Cisco Regional Academy CCNP/CCNA Program. Adjunct faculty (Part-Time)
Job Description: Lectures and Labs on Security and Cisco Academy curriculum

11/97-2/2000

Detroit Public Schools, School Center Building, Detroit, MI USA
Position: Sr. Network Systems Analyst, Level III

Job Description: Network Admin (Novell and Microsoft) for the Schools Center building staff and CEO. Help troubleshoot schools Cisco WAN links to the Internet. Build, install and troubleshoot Departmental servers (HP, IBM and DELL) for school district projects and help deploy district-wide ERP package (PeopleSoft).

*Education
Master of Science in Computer Engineering (Dec 2003)
Wayne State University, Detroit, MI. USA

Bachelor of Science in Electronics Engineering of Technology (May 1994)
Wayne State University, Detroit, MI. USA

Electronics Technology Diploma (Aug. 1991)
Henry Ford Community College, Dearborn, MI. USA

*Training & Certifications

Cisco CCNP (Certified Cisco Network Professional)
Cisco CCDP (Certified Cisco Design Professional)
Cisco CCIP (Certified Cisco Internet Professional)
Cisco CCNA (Certified Cisco Network Associate)
Cisco CCDA (Certified Cisco Design Associate)
Cisco VoIP (Cisco Voice over IP training)
Cisco Wireless FE (Field Engineer)
Cisco Catalyst Switches training
SCP (Packet Analysis using Sniffer Pro 4.5)
Ethernet & TCP/IP
Novell CNE
ATM Implementation/Troubleshooting (Fore System Switches training)
3Com Technologist
ITIL foundation Certification
PMP (PMP# 418665)
Cisco Products Solutions Essentials for SE (System Engineers) training
Cisco Sales Expert training.

*INFORMATION SECURITY & ASSURANCE GAINED EXPERIENCE

* Identify protection goals and objectives consistent with network operations.
* Support security breach investigations. Initiate and review the corrective
Recovery measures in the case of a security incident or security weakness.
* Insure controls are in place for the continued protection of network infrastructure assets.
* Conduct periodic verification and testing of implemented controls on network infrastructure.
* Provide periodic reports as well as Adhoc reports to the network operations and management security forum.
* Maintain relationships with firewall/vpn/ids/virus protection groups to enhance security measures.
* Evaluate and recommend new security solutions to be implemented for network infrastructure.
* Seek guidance from security experts, legal and human resources departments for initiating action against those who are involved in incident.

*ANCILLARY SKILLS

NOVELL NETWARE
CISCOWORK 2000
WIRING HUBS (IBM/HP/3COM)
IPX/SPX
HP OPENVIEW
SWITCHES (CISCO,3COM)
TCP/IP
IBM TIVOLI NETVIEW
CABLES (CAT3,CAT5, FIBER)
ETHERNET
CTM 7.0 Optical Monitoring
CISCO 7613/6500/7609/GSR/CRS
TOKEN RING (4,16)
ISC 5.0 (MPLS, L2/L3 VPN)
CISCO 4510/3500/ME3400/ME7906
CSU/DSU T1/T3
MS-VISIO 2000
LINKSYS WIRELESS
CISCO VPN 3000
CISCO INFO. CENTRE (CIC)
DISTRIBUTED SNIFFER PRO.
CISCO PIX FIREWALL
CISCO SECURE ASC
FRAME RELAY, ISDN, ATM, FDDI
CSM — CISCO SECURITY MANAGER
ROUTING PROTOCOLS: EIGRP, OSPF
SNIFFER PRO 4.X
IS-IS, MPLS, BGP4, MP-BGP
CISCO WAN MANAGER

*Network Management System Tools

HP OpenView suite & Cisco CISCO Info. CENTRE (CIC): Used HPOV/CIC consoles/WebPortals to monitor client sites network infrastructures for faults reporting, up/down, chassis alarms (PS, fan, temp.,..etc) performance management, SNMP-traps, network-maps, troubleshooting by determining the scope of the outage.

CiscoWorks2000 (CW2K): Used CW2K to Review 24-hrs Syslog messages reports by severity-level, configuration files mgmt (running, startup, most recent archives), device inventories, devices graphic view (CiscoView), IOS upgrade/push,config changes, trap notification, view physical network maps and track user by MAC (campus manager), execute group of commands.

Cisco Transport Manager (CTM 7.0): Used CMT for BoA Optical BB (OC 192 SONET) secondary monitoring (10sec. Poll)). BB consist of a pair of 12000 series routers (12410/12406) in 13 Major cities across US. Topology then extends to MAN OC 48 SONET built using Cisco 10720 routers. Operator-access monitoring only (provisioning done by ISP) for Optical BB network maps and 12000 routers properties (POS interfaces/modules metrics). Used CTM DashBoard view to respond and Ack. different colored severity current/historical alarms (loss of signal, Up/down POS interface, power-level,. .etc). Looked at performance data collected from BB optical topology. Used auto-discover of chassis for inventory purposes.

IP Solution Center (ISC 5.0): Used ISC 5.0 for L2 & L3 IP/MPLS Pre/Post circuit provisioning and activation for STC business and governmental customers. Troubleshooting and support for Ethernet, MPLS, VRFs configs.
Manage AS, Regions, IP address pools, Pseudo-wire VC pool and vlan pools. Used to build Hub-n-spoke, full mesh, partial mesh VPN services.

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