Resume - 9 yrs of experience in people management, time management coordination.

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Resume #80853

CONTACT INFORMATION:
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Career Objective

To achieve a career as a Professional (Pre Sales as well as Post Sales operation) in a progressive and rewarding work environment, where I can actively devote my creative abilities and professional interest to satisfy my urge for excellence and a challenging position to contribute.

Professional Experiences: (Around 10 Years)

Company Name: Equant Network Services India Pvt Ltd.
(France Telecom Group)
Duration: June 2007 to Till Date
Designation: Sales Support Admin - India

Company Profile

Orange Business Services combines the collective expertise of Equant, Orange, France Telecom. They provide network, IP services, Professional Services, Equipment Resale Service and one million businesses with mobile solutions. Based in 166 countries, Orange Business Services is meeting the needs of its clients in 220 countries and territories.

Job Responsibilities

Sales Accounting
1. Collect and maintain weekly and monthly sales reports and sales presentations.
2. Create sales orders in internal tool called GOLD and follow them till end.
3. Relationships with project managers in charge of developing the sales domain tools.
4. Writing Evolutions Requests about the tool.
5. Studying process impacts when tool is enhanced with Process teams experts.
6. Conducting User Acceptance Tests
7. Create request for the sales proposal like pricing portal, Web ALC request etc.
8. Create request for customer registration in CRT tool.
9. Create PO for the timely requirement of the team and provide the end-to-end solution.
10. Support the customer facing local events in Delhi and NCR.
11. Responsible for registration and renewal of contract with IFCCI, NASSCOM etc. and coordinate for our participation in different event.

Administration

1. Plan and execute departmental meetings, trainings and arrange team events.
2. Give back end support to Sales, Marketing and Professional Service team for any requirement.
3. Take care of admin requirement of the Sales, PS, Accounts and LCM team.
4. Introduce different vendors (PTT/carriers) and maintain the relation with them.
5. Support the facility Manager in several HR issues for third party payroll for our team.
6. Maintain organizational tools (distribution lists, organization charts, general notice board etc.)
7. Communicate and coordinate between the sales and PS team for any issue or requirement or information.
8. Inform Sales & Marketing and PS team for any new web based training, update in the system, different dead lines etc.

Prime Responsibility

1. Provide closed loop solution.
2. Update the knowledge from internal knowledge bank called step.

Company Name: Spacecom Broadband Networks Ltd.
Duration: September 2004 to May 2007
Designation: Assistant Manager - Operations

Company Profile

Spacecom Broadband Networks Ltd is an ISP in India. They provide Internet through broadband in Delhi with the brand name Exatt Net. They provide Bandwidth to LCO s and corporate.

Job Responsibilities

1. Give full backhand pre sales and after sale support to the sales department and clients.
2. Coordinating with Marketing and Support Departments for technical sales proposals.
3. Relationship Building with all corporate and esteemed clients.
4. Finalize and implement marketing strategies for branch building and brand positioning.
5. Implement the marketing strategies and plans for building lasting relationships with existing and potential clients.
6. Revenue enhancement for Internet segments.
7. Coordinate with head office for different details like feedback & MIS reports.
8. Give training to the sales and technical support people for sales and process.
9. Give training to the telemarketing team for mapping the right prospect in the data and motivate them for the generation of good leads by tele calling.
10. Segregate and categorized the data according to different segment and areas for the telemarketing team so that they develop the quality enquiries and achieve their target.
11. Handling all the new and existing Dealer Network and helps them to increase there sales.
12. Handle the team of customer care and technical support executive.

Company Name: Net 4 India Ltd.
Duration: Jan 2001 to August 2004
Designation: Sr. Executive- Pre Sales

Company Profile

Net4india Ltd started its operations in 1999 & company is a pure play for Internet Services in major cities of India through Enterprises Access Solutions (VPN, Lease Line, Broadband, Radio Link, and Point to Point), Web Presence Services (Collocation, Mailing & Application Servers, Mass Storage, Auto Backup, Media Streaming, Database Administration, and Advance Load Balancing) & VOIP Solutions. The company has its corporate office in Delhi and having branch offices in 8 major cities of India and providing end-to-end Internet solutions to the corporate and retail customers.

Job Responsibilities

1. Give training to the telemarketing team for mapping the right prospect in the data and motivate them for the generation of good leads by tele calling.
2. Handling all the new and existing Dealer Network for pins and helps them to increase there sales.
3. Handle the team of customer care executive.
4. Provide backhand pre sales and after sale support to the WPS team and clients.
5. Coordinating technical team for technical sales proposals.
6. Handling online queries through CRM (customized software related to customer care) for sales and services and Generate MIS reports.
7. Relationship Building with all WPS operators and esteemed clients.
8. Implement the marketing strategies and plans for building lasting relationships with existing and potential clients.
9. Revenue enhancement for domain, hosting and email solutions.

Achievements:

* Certificate of appreciation for Outstanding Performance, Hard work and Dedication.

Company Name: Su- Kam Communication System Ltd.
Duration: June 1998 to Dec 2000
Designation: Executive-Customer Care and Servicing

Company Profile

Su-kam communication system is situated in Delhi deals with the communication system and the power systems like UPS, Inverter and Regulators. They design and manufacture the high tech power systems.

Job Responsibilities

1. Handle all the complaints for power system make there reports and if required follow the escalations also.
2. Handle the team of service and the implementation of power systems.
3. Coordinate with all the distributors for supply of system and payments.

Qualification

(In reverse Chronological Order)
* MBA from IMT Ghaziabad (Marketing and International Business).
* Certificate in Web Designing (6 months) from STG.
* Certificate in UNIX, C, C ++ (6 months) from ET&T.
* Bachelor in Arts from Delhi University in 1999.
* Diploma in Electronic with specialization in Medical Electronic (3 years) from A.M. Polytechnic, Pusa New Delhi (Board of Technical Education. Govt. of Delhi in 1996.

Training & Certification:

* Complete First Aid Training organized by Neelkanth Hospitals at Orange Business Services.
* Completed ITIL Lean Sigma overview internal training programme at Orange Business Services
* Completed Trans Communication internal training programme at Orange Business Services.

Personal Profile
Status: Indian, Married, and Female.
Date of Birth: 5th of April 1975
Language Known: English, Hindi, and Punjabi.
Technical Skills: MS Office, CRM, FTP, and Internet, Lotus Notes,
Out look.
Skill: Coordination, Implementation, People
Management & Planning, Strategy Planning, Proactive attitude, Time Management, Prioritization and flexible team worker.

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Education: 4 years degree in Population and Family Life [population and healthfrom the University of Cape Coast, Ghana from August 2004 - May, 2008

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