Resume - Customer service representative in english russian and italian language

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Resume #70209

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Restaurant Ma OBJECTIVE
Tour Guiding and Hotel Management, where more than 6 years of tourism related-service experience will contribute. Tourism, Hotels, Airports, Ticketing and Customer services.
PROFESSIONAL SKILLS

* Management „o Lead by example. Skilled at training staff to know their clients and exceeding the client's expectations. Able to get the most from people and resources.
* Customer Service „o Personable, able to create long-term relationships with customers; know much of clientele by name.
* Organizational „o Skilled at maintaining order and efficiency, Cited by supervisor for my ability to ensure smooth operations.
* Personal „o Self motivated &hard working personality. Able to work under stress and attchieve the team target.
* Technical „o Utilizing the knowledge of 4 languages tongue, Arabic, English,Russian,and Italian..And also understanding the cultural diversity in day to day operation.

EXPERIENCE

Tour guide manager: Pegas Touristic, Hurgada, EG (2007- up to now).
Oversee all tour group and their related operations, including cash handling, invoices, inventory, scheduled staff, accounting and data entry. Supervise staff of 12. Hands-on management style; able to cover any position. Supervisor praised my enthusiasm and skills in customer service. Coordinate events and parties, negotiate with suppliers.

Multi Language Tour Guide: Cairo expresses travel, Hurgada, EG (2005- 2007).
My Knowledge of 4 languages and personal skills were applied with multi-cultures tours. Promoted three times for my efforts. Also coordinated private parties and booked bands.

Customer service representative: My travel (British travel agency), Sharm el Sheikh, EG (2003 ¡V 2005).
Handled Ticketing, customer relations, booking and related duties. Regular seminars on time management, teamwork and other areas.

EDUCATION
* Bachelor of Arts in tourist guidance,
Helwan University, Faculty of Tourism and Hotels,EG [2003].
* Certificate in ITALIAN Language and Tourism,
A.F.L Institute, Cairo, EG [2004].
* Hotel Management, RUSSIAN Language Course and Tourism,
MGU University, MOSCOW, RU. [2005].
* FRENCH and ENGLISH Language,
High school Patriarchal College, Les Fere,Cairo, EG [1999].
* International Computer Driving License Certificate (ICDL)[2004].

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