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SENIOR HUMAN RESOURCES EXECUTIVE
Innovative thinker with broad-based expertise in human resources, and business development.
Proven ability to quickly analyze key business drivers and develop strategies to grow the bottom line. Architect of Exceptional Organizational Relationships.
International human resources experience in private and public companies: health, banking, manufacturing, aerospace and non-profit. Over the years, I have worked successfully in a number of very different corporate cultures and environments, and have provided HR leadership to companies of up to 3000 employees in six countries.
Strengths include: Energetic leader. Possessing high integrity. Known for ability to envision and create successful outcomes in complex situations. Diverse industry and functional expertise, with a tenacious commitment to drive profit and market share growth through an efficient use of human capital.

AREAS OF EXCELLENCE:
Leading Change. Virtual Team Management.
Growing revenue and profit. Global Integration of HRIS capabilities.
Redesigning business processes. Excellent Communicator.
Trained in negotiation and facilitation.Extensive experience in grievance procedures, alternative dispute resolution and mediation. Forming strategic alliances. Extensive experience in global human resource functions: multi-location recruitment and selection, employment and pay equity, compensation and benefits management, performance appraisal management, training and development, ensuring compliance with national and provincial /state employment legislation, health and safety, WSIB (WCB in British Columbia and in the U.S.), labor relations and maintenance of employee records.
Redesigning business processes. Global Standardization of Company Policies and Procedures-and periodic reviews.
Implemented creative solutions to meet needs of substantial restructurings. Global Management of Payroll, Benefits and Compensation.
Creating Winning Business Plans. Global management of Employee and Labor Relation, absenteeism, sick time.
Negotiating and Closing Deals. Implemented incentive programs for top performing employees.
Managing Budgets and P & L. Responsible for human resources/health and safety programs for Canada/U.S./U.K./ Mexico/ Australia/ and Argentina.
Harvard University Credentials. Extensive Union and Non-Union experience – Canada/U.S.
Two Master' degrees in Psychology. In touch with current regulations and legislations through networking, reading and associations.
Experience with employment, human rights, and labor laws. Solid Health and Safety Management experience – Industrial Accident Prevention Association certified Joint Health and Safety Committee Co-chair. Certified First Aid/CPR/Ergonomics.

Dealt with Government. Ministries and Public Organizations. Workers compensation claims reduction by timely health and safety management. Reduced recordables to zero from the highest in the corporation.
Adept and knowledgeable policy researcher, writer, and analyst. Excellent project management skills, solid interpersonal and communication skills.
Skilled in qualitative and quantitative research, statistical analysis, and the creation and management of spreadsheets and databases. Counseling, coaching and mentoring knowledge and experience.
Team player with a consultative and proactive approach. Strong organizational skills with the ability to handle multiple projects.
Well traveled. Selected to represent the Municipality of Trent Hills on the County of Northumberland Public Liaison Committee for Waste Management.
Certified by Harvard University to conduct psychological testing and interviewing. Listed as Negotiator in Harvard Law School's Scholars Directory of International Negotiators.
Member, American Psychological Association. Fully computer literate. Expert at PowerPoint presentations, Lotus Notes, Microsoft applications.
Key skills: Relationship building and leading teams.MultilingualComplete fluency in English – Four South Asian Languages. Some fluency in French – working to achieve complete fluency. Familiarity with Arabic, Spanish, and interest in Mandarin and German as well.

PROFESSIONAL EXPERIENCE
Dart Cup Ltd (Dart Container Corporation), Campbellford, Ontario 2005 – Current
Senior Human Resources Manager (Acting Director) and Senior Health and Safety Officer

Dart Container Corporation is the world's largest manufacturer of polystyrene foam cups, with over 8000 employees worldwide.

Joined the Dart team to manage all HR and health and safety functions globally for over 3000 employees in 6 countries, with direct responsibility for Canada. Hired to give a formal structure to the human resource function, and bring it in line with progressive and modern HRIS capabilities. Dealt with Labor Relations issues. Designed compensation and benefit plans. Designed communication and implementation plans. Designed and delivered needs based training, and ensure that human resources is an effective and successive contributor to the business, through a family oriented culture, combined with an aggressive business approach.

* Reporting to the Regional Manager (CFO equivalent).
* Working in conjunction with the Regional Manager, responsible for all HR functions,

Organizational Effectiveness and Health and Safety programs for the plant in Ontario,
Washington, Argentina, Mexico, England and Australia.
* Managing and coordinating work process improvement, change leadership and entire scope of human resource functions.
* Reversed dramatic increase in employee turnover from 60 to 12% by implementing an employee incentive program.
* Redesigned recruitment strategy by establishing an effective HRIS capability.
* Facilitated reduction of an oversized HR department through establishing a global HRIS. This allowed field HR Generalists to devote more time to recruitment, employee relations and management coaching.
* Policy planning and implementation, labor relations, coaching and mentoring employees, learning and development, recruitment, training, terminations, conducting pay equity plans, job classification, compensation and benefit planning, payroll, managing absenteeism.
* Co-chair of joint health and safety committee-certified management participation, accident investigation, WSIB claims management including the return to work process, NEER statements monitoring, organizational effectiveness, performance reviews, succession planning, salary and benefit analysis and surveys, focus groups, chairing and conducting monthly safety and communication meetings.
* Keep up to date with OSHA and Canadian standards.
* Created short-term bonus plans, which rewarded individual performance against key objectives. This dramatically and positively affected the safety performance of the corporation.
* Developed profiles that outline the core competencies and behaviors that drive success within the organization.
* Ensuring legal compliance and best practices in all HR and Health and Safety concerns.
* Also represent the corporation at various associations e.g. the Northumberland Manufacturers Association, WSIB (WCB) etc.
* Designed a performance management system, which rates employees on key behaviors.
* Built internal communications plan that kept all employees informed about company performance and direction.
* Replaced out dated system of "inflation-based" pay increases with a system, which differentiated between the high, average and low performers.

Spar Aerospace Ltd.– Division of L-3 Communications, Ottawa, ON 2004-2005
Senior HR Manager – Short-term contract.
SPAR is an internationally recognized C-130 Hercules service and upgrade company, delivering engineering support solutions and work of the highest quality and standards for a broad range of customers in the aerospace industry.
* Reporting to the Project Manager.
* Enhanced internal management recruiting capabilities through the creation of competency profiles. This identified prime candidates for promotion to key management positions within the company.
* Created job descriptions and identified staff to fit the requirements of a National Defense RFP.

Crystal Decisions – Ottawa, ON 2002-2004
Human Resources Advisor – Consultant – City of Davenport, Iowa; Corrections Canada and other organizations.
* Planned and facilitated strategic planning and business relations for international companies. Facilitated communication between management and personnel.
* Conducted focus groups for determining key business issues within companies.
* Facilitated conflict resolution meetings with key company personnel.
* Also conducted a counseling practice.

Shepherds of Good Hope, Ottawa, ON 2001 - 2002 Director of Human Resources - Non-profit industry

Shepherds of Good Hope is an organization created over 20 years ago to serve and support the needs of the less fortunate in society, by extending assistance through dignity and respect (shelters, food, training etc.).

* Reporting to the Executive Director, as well as quarterly reports to a Board of Directors.
* Directed all aspects of human resources functions for a staff of 170.
* Served as internal consultant with responsibility for all aspects of administration including developing and implementing compensation and benefits programs, policies/procedures, legal compliances, workers' compensation, litigation and contract negotiations.
* Responsible for recruitment, training, employee relations, performance management, job classification, staffing, succession planning, terminations, change management, labor relations, salary systems and payroll (Ceridian).
* Resolved organizational crisis situations such as: leadership breakdown within a major department, interpersonal conflict between key personnel, sexual harassment with potential for employee litigation, conflicts between self-directed work teams.
* Analyzed processes, prepared alternative solutions, executed advantageous interventions, provided written reports and follow-up recommendations to the board of directors.
* Dealt with a unionized workforce – CAW:
* Participated in collective bargaining, and adhered to and worked within the collective agreement.
* Analysed and interpreted collective agreements, policies, and terms and conditions of employment.
* Effectively participated as a member of the Employer bargaining team.
* Advised senior management on highly sensitive Labour Relations issues.
* Established and maintained effective relationships with the union.
* Operated effectively in a highly sensitive environment.

Counselor and Trainer (HR Generalist) Ontario: 1991-2001

* Designed and conducted organizational effectiveness seminars.
* Carried out a counseling (private practice).

International travel 1996-1999
Traveled coast to coast in Canada and the U.S. for purposes of locating and identifying business/career opportunities, as well as exploring new places.

At the end of 1996, I took up employment as a Counseling and Research Associate at Rational Alternatives Consulting Ltd., Saskatoon, SK.
* Carried out pain management seminars, counseling sessions and psychological testing. Due to provincial health-care cuts, this company closed down at the end of 1998.
* Moved to Ottawa in 1999 and started my own company, Crystal Decisions. This works under the rubric of Rational Emotive Behavior Therapy, an approach to life situations started by psychologist Albert Ellis, in New York.

International Work Experience
Trainer & Senior Human Resources Advisor – South East Asia 1991-1996
* Lead the Human Resource functions for a French bank - Societe Generale (French bank)/ and was a Psychologist at a Government Hospital.
* Trained employees in creative thinking, cross-cultural communication, supervisory techniques, listening and speaking, leadership, team building, change management, workplace violence prevention, interpersonal and organizational communication, time management and planning, and safety compliance through teamwork.
* Led educational seminars for mangers.

EDUCATION
* Master's in Counseling from Harvard University, Graduate School of Education, Cambridge, Massachusetts, USA – 1991.
* Harvard University certification to conduct psychological testing and interviewing – 1991.
* Harvard University Graduate School of Arts and Sciences - Department of Psychology in
Experimental Psychopathology. Carried out research with highly acclaimed researchers in various areas of psychology, as well as law (Roger Fisher, Jerome Kagan) – 1990.
* Master's in Applied Clinical Psychology, Punjab University – 1988.

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