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Resume #57899

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Highlights:
„« Experienced in providing customer support over the phone
„« Effectively able to communicate orally and in written form
„« Knowledgeable in troubleshooting Windows 9X, ME, XP and Mac Platforms
„« Proficient in using Microsoft office
„« Skilled in troubleshooting out look express, outlook POP3 and web based email issues
„« Seven years experience in troubleshooting hardware and software technical issues

Relevant Skills:

Technical:
„« Experienced in troubleshooting internet connectivity issue on windows 9X, ME, 2000, XP. Mac OS 8.0 and OSX
„« Troubleshot Browsing issues on Win 9x, ME, 2000, XP, Mac OS 8.0, and Mac OSX
„« Resolved email issues for web based and POP 3 email accounts in Out Look and Out Look Express
„« Effectively resolved customer hardware issues on desktop Computers

Customer Service:
„« Resolved and directed customer complaints and inquiries
„« Educated customers about client's product features
„« De-escalated irate customers on supervisor calls
„« Resolved customer's billing issues

Computer:
„« Experienced in using Windows, Mac, and Unix based systems
„« Experienced in using Microsoft Word( 95-Xp), Microsoft Excel (95-XP), Microsoft Power Point (XP), Microsoft Access, Mac OS X versions of Microsoft Office, and Simply Accounting
Employment:

Machine Operator Mar 06- Dec 06
Manpower Temporary Services Sydney, NS
Duties:
„« Operated trim Presses
„« Trouble shot PLC error Codes

Brent Bartlett Continued Page 2

Technical Service Representative 2003 - 2004
EDS Sydney, NS
Duties:
„« Troubleshot hardware and software problems
„« Educated customer on company services

Technical Service Representative 2001 - 2003
Stream International Glace Bay, NS
Duties:
„« Troubleshot customer's browsing, connectivity, and email Issues
„« Educated customer about software features and benefits
„« Trouble shot customer's hardware issues

Technical Services Representative 1998 - 2001
Convergys Call Centre Management Halifax, NS
Duties:
„« Responded to customer's Billing issues
„« Educated customers about different billing plans
„« Troubleshot TDMA phone connectivity issues

Education: Mount Saint Vincent University Halifax, NS
Bachelor of Business Administration 1993-1999

Acadia University Wolfville, NS
Small Business Consulting Diploma 1991

References:
Will be provided

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Program Deputy Manager

Engineering/Operations professional with sixteen (16) years of experience managing multi-disciplined projects.

Strong geological background including Mineralogy, Sedimentology and Stratigraphy, Structural Mapping and Structural Geology, Paleontology, Geographic Information Systems and Remote Sensing, Geomorphology, Climate Change, Evironmental Geology, GIS, Remote Sensing.

Eight-year experience in theoretical and computational fluid mechanics and heat transfer; Implementation of two CFD codes for two-phase flow; Ability to handle multiple tasks; analytical, research and troubleshooting skills; excellent communication skills

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Systems Engineer - SW HW Server Client Microsoft Linux Unix - networking WAN LAN VPN WLAN routing switching - Physics degree and scientific work in high voltage and superconductivity - 2 years mechanical engineering - relocate to anywhere - fluent English, German, French, some Portuguese (braz.)

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. I am having vast experience (22 Years) in an integrated industry in construction, Projects & Maintenance and in Diverse fields. I am also suitably qualified (BE (M), ME (PROD), DIP. IN MGMT, PGDIT) for taking up any challenging assignment with a rewarding career anywhere in the Globe using the mos

Peter is a highly experienced environmental engineer with significant expertise in oil, gas and mining, regulatory issues, sustainable development, corporate social responsibility and policy development. He is a Chartered Engineer (CEng, MICE), and an Environmental Professional (CEnv, MIEMA)

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