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OBJECTIVE____________________________________________

To obtain or create a position where I can continue to apply both my knowledge and my leadership qualities in order to increase revenue and play an instrumental role in the growth and development of a great company. I also hope to attain continued education resulting in greater success, growth and contribution in a challenging position with a market leader that utilizes my experience in the industry.

PROFESSIONAL SUMMARY_________________________________

*SALES PROFESSIONAL with an impressive record of top performance and the proven ability to achieve solid sales growth….to effectively capitalize on both new and existing market opportunities….to consistently provide superior customer service and maintain exceptionally positive account relationships….to build a highly profitable territory.

PERSONAL STRENGTHS

*Monitor customer preferences to determine what suits customers best.
*Direct and coordinate activities involving sales such as inspections and appraisals.
*Determine accurate pricing.
*Direct, coordinate and review activities in sales, service accounting and record keeping.
*Prepare budgets and approve budget expenditures.
*Ability to envision creative sales strategies and programs, then follow through on the details to ensure successful implementation.
*Adept at opening new accounts with challenging customers in fast-paced environments.
*Skilled negotiator with the ability to build and maintain excellent relationships over a long sales cycle.
*Ability to make rapid assessments and quickly revise tactics to ensure progress and goal achievement.
*Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies.
*Dedicated, innovative and self-motivated team player/builder.
*Exceptional leadership, organizational, oral/written communication, interpersonal, analytical and problem resolution skills.
*Thrive in both independent and collaborative work environments.
*Proficient in the use of various computer programs and applications.
*Develop specific goals and plans to prioritize, organize and accomplish work.
*Communicate with people outside the organization, representing the organization to customers and the public, in either verbal or written communication.
*Analyze information and evaluate results to choose the best solution and solve problems.
*Keep up-to-date technically and apply new knowledge to my job.
*Observe, receive and otherwise obtain information from all relevant sources.
*Identify information by categorizing, estimating, recognizing differences or similarities and detecting changes in circumstances or events.
*Establish long-range objectives and specifying the strategies and actions to achieve them.

SKILLS AND OTHER STRENGTHS
*Windows (Multiple Versions)
*Excellent Written & Verbal Communication
*Microsoft Word
*Motivated & Energetic
*Microsoft Access/Excel/Internet
*Ability to Multitask
*Specialty Software
*Trustworthy & Competent
*General Office Equipment
*Honest, Accurate & Reliable
*Typing 60+ wpm / 10-Key
*Organized & Detail-Oriented
*Photoshop CS3
*Ability to Learn Quickly

RELEVANT EXPERIENCE
General Office
*Performed general office duties including typing, filing, faxing and copying
*Answered multi-line phones and efficiently directed calls.
*Maintained confidentiality in all situations.
*Accurately labeled and assembled charts after case openings.
*Scheduled, canceled and rescheduled appointments.
*Entered, retrieved and updated data into computerized systems.
*Filed, maintained and pulled files and charts alphabetically and chronologically.
*Deposited money and checks into bank account.
*Managed clinic mail, courier, incoming and outgoing faxes.
*Trained all staff on new computer programs.
*Verified health insurance and financial information.
*Verified payment status of invoices for third party.
*Checked batch verifications for accuracy.
*Processed check runs and printed weekly reports for clients.

Customer Service
*Greeted and checked in customers in a professional, friendly manner.
*Utilized effective listening skills to understand the needs and concerns of customers.
*Explained policies and procedures to groups and individuals.
*Established and promoted professional relationships with customers.
*Assisted customers in resolving issues and complaints.

Specialty Items
*Helped Doctors during surgical procedures.
*Medicated and vaccinated animals.
*Maintained the collections department.
*Closed numerous real estate transactions.

EMPLOYMENT HISTORY

Realtor
Erlen-Busch Realty
Vancouver, WA
2006 - Present

Realtor
Keller Williams Realty
Vancouver, WA
2004 – 2006

Data Entry/ Accounts Payable
Transportation Cost Control
Milwaukie, OR
1998 – 2004

Office Specialist
Clackamas County Mental Health
Oregon City, OR
2000 - 2001

Vet Assistant
West Linn Animal Clinic
West Linn, OR
2001 - 2002

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