Resume - Manage systems, hardware software, connectivity link, Manage Active Directory,Ma...

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Resume #80449

CONTACT INFORMATION:
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Objective:
Challenging position in information technology field.ý

Personal Data:
Date of Birth: 15/02/1978
Nationality: Egyptian
Marital Status: Married

ý Languages:
Spoken Written Understood
Arabic Native Native Native
English V.Good V.Good V.Good

Education:ý

Faculty: The High Institute For Advanced Studiesý
Qualifier: B.Sc. in Computer (graduation degree Good)ý
Graduation Year: May, 1999ý
Graduation project: Database application for tourist company by Microsoft Access 97ý
Degree of the project: Excellentý

Studied courses:ý

-Novel NetWare.
-CompTIA Network+ý
-Comparative study of operating systems.
-Managing and Maintaining a Microsoft Windows Server 2003 Environment.
-Implementing a MS Win Server 2003 Network Infrastructure: Network Hosts.
-Implementing, Managing, and Maintaining a MS Win Server 2003 Network Infrastructure
Network Services.
-Planning and Maintaining a MS Win Server 2003 Network Infrastructure.
-Planning, Implementing, and Maintaining a MS Win Server 2003 Active Directory Infrastructure.
-Implementing Microsoft Internet Security and Acceleration Server 2004.
-Implementing and Managing Microsoft Exchange Server 2003 Comments And Corrections.

Certifications
Certified in Convergent Network Technology (CCNT) CompTIA
Basic telecommunications
Basic data communications
Computer-telephone integration (CTI) Essentials
Local area network (LANs)ý
Broadband Technologies
Voice over IP (VOIP) Essentials

Microsoft Certified Professional (MCP)ý
Installing, Configuring, and Administering Microsoft® Windows XP Professional

Personal Skills: ý

Work with customers in different industries - at the customer siteý
Show ability to work as a team member
Good communication skills - oral and writtený
Ability to solve problems under pressure
Ready for arduous work
Ability to learn new technologys
Good ability to use persuasive powers

Computer Experience:ý
ý ý
A - Operating systems:ý
Windows 3.11 for Workgroup & WIN95 & Win98 & Winme & Win2000 & Win XP
V. Good experience in both installation and troubleshooting problems
V. Good experience in both installation and troubleshooting Microsoft Applications
Windows NT4 & Win 2000 Server & Win 2003 Server
V. Good experience in both installation and troubleshooting problems ý
Good experience in administration, implementation and network integration

B – Email Applications:ý
V. Good experience in both installation and troubleshooting Lotus Notes ý
V. good experience in both installation and troubleshooting Microsoft Outlook & Outlook express ý

C – Hardware Experience:ý
V. Good experience in assembling, Maintenance PC's ý
V. Good experience in establishing local area networksý

Work Experience:ý
Bonatti SPA Kazakhstan 08/2007 - 08/2008ý
Position: ICT Local Country Coordinator ý
Job Description: ý
ý- Manage systems, hardware software, connectivity link, installed inside Kazakhstan country
ý- Manage Symantec Backup Exec
ý- Manage Active Directory ý
ý- Manage DHCP Serverý
ý- Manage File and Print Serverý
ý- Provide support for IT Equipment ý
ý- Under take all IT equipment installations, configuration, and maintenance according to vendors ýDocumentations, best - business practices and company procedures.ý
ý- Ensure the environment for IT equipment is secured and maintained within manufacturer's specifications ý
ý- Update IT assets records as appropriate.ý
ý- Escalate unsolved problems to the IT manager ý
ý- Perform regular systems monitoring and reporting ý
ý- Operate and organize data backup and archiving systemsý
ý- Ensure end user systems successfully receive the latest approved patches and updates ý
ý- Provide support for company landlines and mobile phones ý
ý- Undertake phone equipment installations and maintenance ý
ý- Provide support and training to users of the PBX, VoIP, mobile phones and blackberry devices ý
ý- Ensure availability and accessibility of company phone linesý
ý- Manage PBX (Add, edit, delete giving permeations for extension number) ý
ý- Support and train users to the use of various electronic office equipment (Fax, copiers, scanners,ýProjectors, printers) ý

Synergy Professional Service 02/2004 - 08/2007ý
Position: IT Support Engineer (Team Leader)ý
Job Description: Resident in Schneider Electric Egypt 6/2004 -2/2006 & Resident in Egyptian Liquefied ýNatural Gas (ELNG) 4/2006-6/2007ý
ý- Monitor equipment for errors or stoppages and take remedial action
ý- Undertake back-up and recovery activities
ý- Provides technical advice and support to users of computer software and hardware.ý
ý- Determines software and hardware requirements to provide solutions to problems. ý
ý- Adapts existing programs to meet users' requirements.
ý- Answers queries on software and hardware problems.
ý- Installs and downloads appropriate software.
ý- ensures efficient use of applications and equipment.ý

M.D.S 11/1999 - 01/2004ý
Position: Technical Support Engineer
Job Description: Resident in Johnson Wax Egypt 1/2003-11/2003 ý
ý-Maintenance, assembling Computers and networks and install the required programs
ý- Provides technical advice and support to users of computer software and hardware.ý
ý- Installs and downloads appropriate software.ý

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