Resume - Travel process outsourcing

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Resume #30117

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Looking for an opportunity that provides career consolidation and progression in an encouraging corporate culture in the travel process outsourcing domain..

A talented Business Management professional- travel, tourism, travel e-commerce and travel process outsourcing with extensive sales, marketing and customer service experience. Seeking travel and tourism related management positions (domain head/transition/operations), eager to use fifteen plus years of time tested expertise and experience for the benefit of your company's business. Possess ability to win and develop new business and adjust to market conditions. Computer and business systems literate and mobile.

SKILLS STATEMENT:
* Extensive business management skills with a history of managing new business lines, divisions, branches * Capable of heading a travel process outsourcing project from contract to implementation. * Capable of building business and service delivery models, transitioning, migrating and directing travel process outsourcing – had trained with a US based airline consolidator.. * Talent for identifying, strategizing and developing good business opportunities via a blend of front- line and directive approaches to ensure materialization of opportunity. * Outstanding strategic, leadership, and communication skills - excellent grasp of general and business English * Exposure to a multi-cultural business environment. * Overall knowledge of the Sabre and Worldspan Global Distribution Systems * Multi disciplined management skills and a key player in many strategic projects and assignments * Diplomatic management style while empowering, developing and encouraging a self development culture * Hard working, able to multi-task effectively.

SUMMARY OF ATTAINMENTS:
Trained, qualified and widely experienced travel and tour professional with over fifteen years of versatile service in the travel and tourism industry, the IATA -UFTAA Travel agents diploma course, Professional Agency management course of the TAAI and a strong academic foundation from the foremost school and college of Bangalore.

Extensive experience and specialized skills in travel and tourism:. , business travel management, leisure tours-outbound and inbound, branch and profit-center management via the functionalities of sales, travel management, project management of outbound and domestic tours, branch management and entrepreneurship.

Directed the establishment of a travel process outsourcing initiative for a BPO unit with an overall capacity of 200 plus.

Generated business of corporates and leisure travel, managed travel operations, designed and developed tour packages, sourced and acquired international and domestic trade contacts, negotiated rates, made extensive presentations for business development, worked out budgets and projections, led travel teams of strengths up to twenty five focusing on responsibilities of marketing and sales, accounts and finance, package tours and business travel, cargo, administration, etc., re-organized and contributed to the launch of a tours division on a national basis, planned and managed staff performances.

WORK EXPERIENCE:
Imperial Travels (P) Ltd. (3 years), Bangalore 1986-1989
Senior Sales Executive
Hardcore business travel sales to corporate organizations and institutions Achieved continuous growth of international and domestic sales with maximum revenue retentions and prompt collections. Gained extensive skills in travel business generation and was trained in the principles and practices of travel agency sales and operations.

Albion Travels (P) Ltd 1989-1989
Sales Manager
Generated business travel and inbound conference business working closely with the Directors on income-sharing terms. Supervised the branch operations in coordination with the board of Directors and trained staff in operations.

Jagsen Travel Company, Bangalore (3 years) 1991-1994
Partner.
Planned, founded and strategized the development of a travel firm Jagsen Travel Co. Developed and generated business of corporate, institutional, FIT and GIT, travel and tours and conferences.

Travel Corporation of India Ltd., Mumbai. 1994-1994
Business Travel Manager.
Managed the corporate travel sales and operations, finance and collections of a vast portfolio of corporate travel accounts, and regionally supported inter-branch operations with a core team of twenty-five professionals.

UVI Holidays Ltd., Mumbai. 1994-1995 Project Manager - Outbound Tours
Branch Manager- Corporate travel and leisure tours.
Lead the planning, execution and launch of an outbound tours division on a national basis. Contracted and developed outbound tour products to various destinations such as Far East. Mauritius, Kenya and Tanzania, South Africa, Europe.
Directed the development of corporate and leisure travel of the profit center branch at Bangalore. Represented the company at the PATA chapters meet.

Independent travel and tour consultant 1995-1997
Development of corporate travel business

Air Travel Enterprises India Ltd., Bangalore. Between 1997-1998
Senior Manager- Branch Head.
Responsible for profitability of the branch, an IATA approved location for business travel, outbound tours, inbound tours, international cargo services.

Elbee Travel Services, Bangalore. Between 1999-2000
Head of its Bangalore Branch, a profit center for business travel.

Travalanza.com During 2000
Manager – Travel

Head of travel and tours of an e-commerce vertical travel portal - Travelanza.com. Developed online travel and tour offerings to support the launch of a feature rich site within four months.

Conceiving, planning, development and strategizing of online and offline travel and tour services, and implementation of the e-commerce model through strategic partnerships with travel and tourism industry organizations, in-house training, sales support, liaison with international and national tourism bodies, detailed interfacing with GDS / CRS organizations to enable online services and fulfillment.
The portal focused on providing travel and hospitality solutions to online customer via an e-commerce model.

Saudi Arabia.
Product Development Manager – Leisure, Rehlat Travel Between 2001-2002
Operations Manager (Umrah, Saudi World Holidays, Eagle Holidays) – Al Tayyar Travel Group.

Developed marketing initiatives – contracting and product development of outbound and inbound tours and travel to a diverse range of destinations catering to the Arab market. Conceived and designed marketing brochures.
Managed the operations of inbound and outbound tour movements.
Contracted and worked with with leading international wholesalers, tour operators and hotel chains worldwide and sourced preferential rates and services.
Gained exposure to luxury leisure tours.

Manipal Informatics During 2004.
Business Manager
* Directed workflow, supervised and executed the contract of a new travel process outsourcing project – customer service - of a US based airline consolidator: * Trained in Las Vegas for three weeks, * Directed recruitment, hiring and training campaign, * Analyzed and developed the transition, migration and process flow. * Liaised with the overseas client for the SLA and outsourcing parameters; * Managed operations, performance and MIS on the floor with a Manager, two shift team leaders and front line travel consultants over a 19 x 7 window. * Directed the quality control checks to ensure optimum performance and compliance with the client specified parameters. * Business head responsibility for every part of the program including statistical documentation, project testing and evaluation, adherence to US norms of travel operations
Academic background:

Indian Certificate of Secondary Education (ICSE), St Josephs Boys High School, Bangalore 1978 * Pre University Course (Physics, Chemistry, Mathematics, Biology), St Josephs College of Arts & Science, Bangalore 1981 * Bachelor of Arts (History, Economics, Political Science), Bangalore University 1988 * Travel Agents Diploma Course, IATA-UFTAA, Geneva 1987 * Basic Fares and Ticketing, Air France Diploma, Bangalore 1987 * Professional Agency Management, Travel Agents Association of India, Bangalore 1988 * The New Currency System, Air India, 1989 * TOEFL. Scored 97%

OTHER INTERESTS:
I have keen interest in swimming and music, playing and listening. Had passed Grade 3 of the Trinity College of Music London.

REFERENCES AND TESTIMONIALS:
Will be provided on request.

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