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Qualifications

A result orientated and decisive environmental specialist, with a diverse mix of experience in both the public and private sectors. Excellent communication skills and 10 years business experience in:

* Managing a multi-discipline, multi-site team of professionals.
* Directing project teams consisting of specialists from a variety of disciplines and backgrounds.
* Organizing environmental business units and developing operational procedures.
* Training staff and elected government officials at all levels, in a variety of formats and settings.
* Resolving conflicts, both internal and external.
* Explaining the benefits of intangible concepts, products and services.
* Anticipating and meeting the needs of clients and staff.
* Researching developments in environmental policy and technology.

Achievements

Managed a multi-site, team of 15 senior managers from diverse professional backgrounds. Chaired environmental management committee. Directed environmental, quality and Health & Safety policy and procedures. Result: Restructured systems to retain contracts worth $35million

Directed "environmental criteria in contracts" project. Developed assessment criteria for new contract bids, presented criteria to board of directors, attained management support, implemented new bidding processes. Result: Secured additional contracts worth $47million

Organized a new business unit. Analyzed the business needs for newly established environmental service unit. Developed working procedures, scheduled staff activities, implemented environmental, health & safety and quality control systems. Result: Unit in profit 11 weeks early, earning an additional $75,000

Trained all grades of staff for national, multi-disciplinary company. Launched environmental, health & safety and quality systems training programmes. Designed and delivered training materials and expanded the program to deliver the training to other organisations, externally. Result Upgraded educational level of staff, achieved national accreditation for training and made additional profit $250,000 per year.

Explained the benefits of an intangible product (environmental, health & safety and quality management systems) to sceptical clients. Produced and delivered presentations, demonstrated the financial and marketing value of management systems and negotiated contract terms. Result: 12% increase in new business in first year.

Resolved the complaints of "difficult" clients. Evaluated validity of client grievances, identified specific area of dissatisfaction with company services, negotiated mutually acceptable solutions and coordinated new contracts. Result: An increase in customer satisfaction and the recovery of business worth $580,000 in first year.

Anticipated client needs. Assessed current audit and assessment programs of national security client. Produced cost-effective schedules and contract proposals ahead of the client company restructure. Marketed new programs and retained client. Result Retained major client & made a 35% increase in profit from the contract.

Researched new practices in sustainable transport. Developed and implemented innovative ideas to companies' fleet and applied company wide 'green transport plan'. Oversaw the company submission to national award scheme. Result: First company to win 'Greenfleet' award in two categories- 'Best Private Company' & 'Best Innovation'.

Career History

Client Audit Manager 2002 - 2003
British Standards Institution, London England
Recommended certification, or otherwise, of management systems to international standards (ISO14001, 9001, 18001) through audits and corrective action plans. Assessed systems within manufacturing, utilities & service industries as well as government departments. Trained & mentored staff, advised clients in management system application.

Environmental & Systems Manager 2000 - 2002
Serviceteam Limited, London England
Directed all aspects of environmental management within a multi-site, multi-function, service delivery company, including audit & corrective action. Oversaw health & safety and quality management, trained staff and advised external bodies.

Environmental Manager 1994 - 2000
London Borough of Croydon
Directed all aspects of environmental management in a local government setting covering diverse services from policy development & waste management to education & social services. Developed policy, contributed to national government initiatives, organised large-scale public events, carried out audits, produced corrective action plans.

Education / Professional Development

MSc Environmental Management Open University, London, England (2004)
Advanced Diploma Environmental Decision Making Open University, London, England 2003
Post grad certificate Integrated health, safety and env. management Open University, London, England 2003
Group Training certificate (adult tutoring) Chartered Institute of Environmental Health 2001
Advanced level environmental management systems auditing EARA 2000

Affiliations

Member of the Institute of Environmental Management & Assessment (UK)

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