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Resume #63959

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PERSONAL DATA
SEX: MALE NATIONALITY: NIGERIAN
STATUS: SINGLE DATE OF BIRTH: 25TH MARCH 1978
STATE OF ORIGIN: OGUN L.G.A: IJEBU-ODE

MOTIVATION: I am a resourceful, innovative individual seeking a career in a multinational global company that harness both human and technical resources at its disposal to achieve corporate goals. I aim to succeed in this dynamic ICT age by working and facing challenges as a team player.

WORK EXPERIENCE DATE
Contract staff (Support Engr) April 2005 – Date
EPNL (Information System &Telecoms Dept.)
* Provision of first level ICT support to end user.
* Software installation, Upgrade, repair and support.
* Using Support Magic Software to raise calls and request: Incident and Work Order.
* Proficient in support /Troubleshooting of Lotus Notes.
* Monitor and track faults reported by users using Magic Service Desk.
* Administration and support for Windows NT, 2000 and XP (Account, Security, Profile).
* Software troubleshooting and support for MS Office based applications.
* Using basic network tools for troubleshooting purposes. Ping, Telnet, Connect etc
* Installation, configuration and support of local and Network Printer.
* Using Remote Desktop /Remote Assistance for support/Troubleshooting.
* Delivering reports and presentation using Microsoft Office, Microsoft Project and Visio.

(Telecoms-Switching Engr)
EPNL (TELECOMS Dept.) Sept 2003 – March 2005

* Installation and configuration of Analog, Digital and Cordless Telephones to end-user on Alcatel 4400 PABX Switch.
* Troubleshooting telephone lines from the ACT to the end-user.
* Network Operation Center data Processing
* Using Support Magic Software to close calls: Incident and Work Order.
* Installation and Configuration of Switches.
* Installation and Configuration of Fax Machines
* Database maintenance using MS-ACCESS.
* Stock /Inventory Management.
* Bi-Monthly PABX BACKUP on 12 Remote Nodes.
* Ensuring that ELF's Directory is updated accordingly using 4760 software
* General Troubleshooting and Administration, Maintenance on Alcatel 4400 PABX switch
CALLUS MILLER COMMUNICATIONS & SERVICES. PH
Network Administrator. Jul 2002 – July2003
* Installation and configuration of Network peripheral.
* Troubleshooting and general system maintenance.
* Software installation and Upgrade.
* Stock /inventory Management.
* Monitoring the activities on the network and ensuring that the network is up and running.
* LAN Configurations, Troubleshooting and Management.
* Production of Reports; Weekly and monthly.
* Working with Windows applications: Excel, Word, Visio, Access

MICHELIN NIGERIA LIMITED PH
Industrial Trainee (9 months Industrial Training) Mar 2000 - Dec 2000

* Ensuring quality-filing systems.
* Monitoring Database output for reconciliation purposes.
* Cloning and Installation of PCs
* Inputting data using ORACLE and Ms-ACCESS applications.
* Using Ms-Office Applications for daily office activities.

EDUCATION/TRAINING

INSTITUTION ATTENDED QUALIFICATION DATE
1. UNIVERSITY OF UYO, UYO. B.Sc. (HONS) COMPUTER SC. 2003

TRAINING CERTIFICATION DATE
Î CISCO SYSTEMS CCNP – Cisco Certified Network Professional (Switching) 2006
Î CYBER LAW SERVICES Legal Issues Of E-Business 2006
Î MICROSOFT MCP-Microsoft Certified Professional ( XP, Server 2003 ) 2005
Î ALMEGA CONSULT PASSION FOR SERVICE 2005
(Delivering exceptional customer service workshop.)

Î FUNDAMENTALS OF OXE (In House Training on ALCATEL PABX) 2004
(Stand-alone/ Networking)
Î CISCO SYSTEMS CCNA – Cisco Certified Network Associate 2003
Î MICHELIN NIG LTD. PH QUALITY SYSTEM 2000
SKILLS
* Excellent communication skills

* Ability to work in teams
* Good Analytical and troubleshooting skills.

* Good interpersonal skills

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Brief Description

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