Resume - Looking for a postion in Service/Operations management based in the Baltimore ar...

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Resume #68205

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Qualifications for Operations/Service/Training/Management/Sales/Distribution

PROFESSIONAL PROFILE
20+ years of instruction experience, with accomplished platform and presentation skills
Effective management and operations experience, excellent customer service skills
Strong training, motivational, and organization skills, good sense of humor
20+ Years in the appliance service industry, field service, factory liaison, and management
Excellent working knowledge of electricity, plumbing, and carpentry

CAREER HIGHLIGHTS

Field Service Manager, Mid-Atlantic, SaraLee Coffee & Tea, March 2007- November 2007
1. Responsible for service for commercial coffee equipment for the Mid-Atlantic Region
2. Managed 15 techs in remote locations, installing and servicing coffee equipment
3. Managed a branch in Stroudsburg, PA, Atlantic City, NJ, Philadelphia, PA, Jessup, MD, and Richmond, VA
4. Serviced over 85% of customers within 24 hours
5. First time fix over 90% of the time.
6. Maintain fleet, truck inventories, and install parts for technicians.
7. Drive customer service for Restaurants, Casinos, Hospitals, Healthcare Institutions, and National Accounts
8. Ensured safety policies on the job and within the fleet were maintained, conducted monthly safety meetings.
9. Monitored and approved third party service providers in the region, service and installations
10. Developed a positive relationship with all our sales partners, local, regional, and national
11. Covered service in Virginia, DC, Maryland, West Virginia, Delaware, Pennsylvania, New Jersey, and New York
12. Managed equipment inventory in all warehouses, reduced loss by 70K
13. Developed a PM program for large equipment users

Service Manager, Modern Equipment June 2006-March 2007
1. Manage a staff of 9 repairing heavy equipment for the Rental Industry
2. Responsible for over 600 pieces of equipment to keep available for rent
3. Maintain the truck fleet for our delivery department
4. Instituted a warranty recover program that in 4 months has recovered more than all last year
5. Deliver impeccable customer service, timely, accurate and fix it the first time
6. Increased customer billing by 40+ percent so far this year
7. Improved productivity at the service center

Technical Manager, Sears Product Services (January 2003-June 2006)
1. Manage 40+ techs in three remote locations (I 95 Corridor) 1000-1200 completes per week
2. Maximize productivity to insure effective use of technical payroll to deliver first class customer service
3. Develop and deliver effectively any and all changes to processes to the techs to achieve compliance
4. Do ride alongs with the techs to facilitate their success in the field
5. Monitor and maintain truck stocks for techs
6. ISO trained as an auditor and Environmental Compliance
7. Single Point of Contact (SPOC) for 4 retail stores for service issues
8. Coach and facilitate techs on a daily basis
9. Schedule techs to maintain State of Service
10. Increased Sales 240% YTD, vs last year

Service Manager, Rent-A-Center (September 2000 – July 2002)
1. Responsible for 250+ stores from Manhattan to Richmond, service all product from those stores electronics, appliances and furniture, 600-800 pieces weekly.
2. Staff of 40(all direct reports), 12 drivers, 20 technicians, 8 support people
3. Facility management for 20,000+ square foot facility, all maintenance
4. Fleet responsibility for 15 vehicles, covering 10,000+ miles weekly, including maintenance, DOT compliance
5. Arrange the shuttle schedule to deliver and pickup at all stores each week, 35 routes
6. Manage the labor to ensure production is keyed to staffing and that 85% of the product is in the building at the correct time.
7. Total responsibility for P&L, and budget, have cut 180K and met production quotas.
8. Replaced/terminated deadwood in the labor force to improve performance and increase morale among staff.
9. Establish a positive relationship with stores, vendors and upper level management.
10. Monitor repairs to insure quality, less than 2% repeat rate at present, was 7%
11. Total HR responsibility, hire, fire, train, and discipline, yearly reviews for merit increases.
12. Have increased production by over 40% from 2000.
13. Payroll of 1.5 million +, operating budget 2.3 million +, less payroll, 56K stock parts inventory, 2100SKU.
14. Introduced procedures to eliminate employee theft and increase efficiency

Product Service Center Manager, Best Buy (January 2000 - July 2000)
1. Responsible for 36 stores in 5-state area, service all consumer and store stock products, 8,000 to 12,000 pieces repaired per month depending on season.
2. Staff of 120 plus, 5 supervisors, final interview on all employees.
3. Manage 30,000 square foot facility, handled relocation of center to new facility in April.
4. Ship and receive average of 1200 pieces daily and track the inventory.
5. Wrote and executed action plans for the service center for, production, inventory control, union avoidance

Tech - Ed Teacher, Math Teacher, Baltimore County Public Schools (1996 -Jan. 2000), Unsung Hero Award & Employee of the Year Award, Woodlawn High School, 97-98, Taught upper level math courses in Magnet Program
Mathematics Teacher, Bladensburg High School, Prince George's County, MD (1979- 1996)
1. Cooperative teacher for the students at the University of Maryland. Train and mentor student teachers and administer final evaluation. (trained 5 new teachers at the university level)
2. As part of the SAFE Committee, presented a student photo identification program that was adopted by all county high schools. ( $500,000.00 )
3. As Athletic Director, took program that was in the red and produced a surplus (21 sports)
4. Reviewed and commented on new textbooks and materials for the Merrill Advisory Council.
5. Member of the Board of Directors for the Student's Construction Trade Foundation. Program featured vocational students building complete homes. (70K to 250K Homes)
6. Advisor for the Vocational Industrial clubs of America. Program taught social and leaderships skills to trade students. (Local, state & national) Set up and ran Educational Fairs.
7. Chairperson of the Faculty Advisory Committee. Took care of the day-to-day problems of the school. ( staff of 120)Member of the Maryland State Department of Education, Division of Instructional Television

EDUCATION BS in Business Management from University of Maryland, Masters Equivalency in Math Ed and Vocational Ed.

ISO Certified Internal Quality Auditor
ISO Environmental Operations Training

(SALARY NEGOTIABLE, WILLING TO TRAVEL)

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Emergency Response Manager Trainer and Health & Safety professional: NEBOSH, Tech IOSH (NASP) Certified Safety Auditor, Certified Health & Environmental Management Specialist 2005/2006 and other technician certificates. 12 + Years HSE experience, 30 + years overall experi

I am 26 years old engineer of hydraulic and searching for traineeship in companies in Germany, Austria, Italy to get more and better experiences in my field of work and to grow in knowledge.

Nace certified coating inspector

Quality Management, ISO 9001, ISO 14001, OHSAS 18001, Lead Auditor of IRCA, TUV-CERT

speak arabic as native and english language (fluent) capeable of using micosoft office ,xl,power point.

Manager / Engineer ( HW/SW/QA/Training )

Sociable, well educated, friendly

I am a Mechanical Engineering Graduate with 12 Years experience in Medium size Production units - Forging Industry & Foundry.Experienced in Quality Assurance , Production Planning,Marketing.Sound Knowledge of ISO procedures.

Bsc of science

I am having my bachelor degree in Civil Engineering and Masters in Geotechnical Engineering from top rated technical institutions of India. Also I have 3 years of working experience in EPC environment. I worked as Design Engineer (Geotechnical) in Larsen & Toubro Ltd., (www.lntecc.com).

Project, Operation,Logistics, Site & General Management Expertise, Excellent communication & negotiating skills, ability to evaluate, prioritise & act on issues. A proactive attitude, hands on approach & a successful problem-solving manner. Strong financial organisational, logistical, planning .

Metallurgist and MBA with expertise in reducing costs associated with wear, maintenance and repair. Skilled at business analytics and internet savvy.

Marine + International Projects Oil & Gas

15+ years of Senior Project Engineer and Corporate Industrial Engineering Manager experience with a strong background in Supply Chain Logistics that has saved tens of millions of dollars.

Biologist/Environmental Scientist

B.Sc. in Environmental Engineering; M.Sc. in Engineering Management; ISO9001, ISO14001, OHSAS18001; EIA reports; EMMPs; translation (English / Turkish); MIDSS; management

Conducted individual and group tutorials for Project 350 mathematics courses

I am a fresh chemical engineer with spelization in alcohol technology

I am Mechanical Engineer, with great experience in diesel and gasoline engines,heavy machinery, Forklifts, Excavators, hydraulic systems,fluids transportation,Compressors, Gas Turbines (Aviation), Steam Turbines, electric generators,machinery purchase,maintenance schedules

Surgical Emergencies :- Road Traffic accident, crush injuries, blunt trauma abdomen,Head injury, liver tear, gunshot, spleen rupture, face injuries, stab injuries, spinal cord compression, assult injuries, burn injuries etc.n Medical Emergencies :Myocardial Infraction, COPD, sun stroke, snake etc.

Corporate Executive in Information Technology with extensive international experience in Systems/Product Architecture (Analysis & Design), Program/Project Management, Business Continuity Disaster/Recovery Planning, Technical Service Delivery & Support, Technical/Operations Management

Contract data analyst specializing in data extraction, conversion and reporting for over seven years.

we are enviromental consultants in brazil, if any company need our services in our country, research, eia and others for international industries that are interested to invest in brazil.we're enviromental experts registered.

has extensive experience in environmental and natural resource management planning and environmental risk assessment. She has served as both project manager and technical lead, and has has managed project teams of up to ten personnel and project budgets of up to US$500,000.

Over 14 years of total experience in the industry of which 8 year’s industrial experience as Chemical Engineer. This is backed by 6 years of experience of implementation of Intergraph’s Plant Design System (PDS) software. The domain of PDS expertise comprises of piping and structural modeling, extra

hse&ff certificate EU valid civil defence certificate, able to work among multinational teams. self starter, dinamic,

Electrical Engineer- Masters Degree 3+ years Experience

I am looking for a job as Technical Manager for heavy machines worldwide

Highly skilled in the areas of Risk Management, Risk analysis Contract Administration and advisory functions, Insurance Claims and Oil and Gas Project Management. Additional experience as a Manager, and Supervisor. Superior team-player, results oriented indivdual.

Geologist mining, environmental company

Powerbuilder, Sybase, Oracle, Informatica, UNIX Shell Script & Perl technical skills as Analyst Programmer.

Project Management / Inspection / Procurement / Quality Assurance

Food Service Executive

GPS, IT Technician and Manager

Geographical Information Systems Analyst Specialist Developer Geospatial Engineer

Drilling engineering knowledge & experience w/ differ styles of drilling, coal & coal-bed methane exploration , well-site geo & company man duties (mining & petroleum industries), geotechnical investigations on construction sites (London), recon. work for exploration programs in Australia

IT, Web Developer and Network Admistrator

Good knowledge in Electricity (+10years experiences) .High voltage ,medium voltage and low voltage experience . Good knowledge on design and simulations software (+6 years experience with AutoCAD, Visio, mathcad,mathlab ,ElectronicWorkbench,Circuitmarker,Cat. Electronic technician, …) and office s

Entry Level Chemical Engineering willing to relocate

Looking for a postion in Service/Operations management based in the Baltimore area. Excellent platform and presentation skills.

Human Resources, Employee Relations, Recruiting, Relocation, Visas

Masters Degree in Chemical Engineering - Skilled in Process Control, Pneumatic and Electronic Equipment Operation and Troubleshooting, Simulation of Chemical Processes and Principles of Chemistry – Has Research Experience in Numerical Simulation and Chemistry -Fluent in English & German

Tactical management,general administration,community relations,financial management,computer skills. Logistics and human resource management. multilingual

High motivated, and results-oriented person with a strong drive on self development and task accomplishment. Experienced in leading consumer good sales team and steering the execution of monthly programs. Demonstrated success driving growth in year 2005 , 2006, 2007.

Results-Driven Leader/Senior Executive, BS/MS/PhD work ChE, MBA, PE, 25+ years experience

To start a career with a highly reputed company to prove and develop my Skills in Network/System Administration

US Air Force and Old Dominion Freight, Inc. (Over The Road Operator in 51 of 52 States, excluding Hawaii)

Senior level treasury generalist with 20 years of experience in the treasury department of three Fortune 500 companies. Successful track record of transitioning treasury departments following acquisitions.

Experienced offshore Client Representative and qualified Hydrographic surveyor; with Master's ticket, NEBOSH, MCSE .

Electrician - Certified

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