Resume - Electronics and Telecommunication professional with exactly 12 years of rich exp...

Misco Jobs

Resume #72720

CONTACT INFORMATION:
View contact information...

In quest of Senior / Middle Level managerial assignment in the domain of Technical Support / After Sales Service with a growth oriented organization.
Location preference: Middle East & Asian Countries

Apercu
An astute Electronics and Telecommunication professional with exactly 12 years of rich experience in the domain of Technical Support, Operations and Maintenance, Training and Development, Relationship Management with reputed organizations.
Last associated with Authentec Holdings FZCO Dubai, UAE as Country Operations Manager.
Adroit in managing l teams of service operation & ensuring organization policies as pr the norms.
Possessing in depth knowledge in telecommunication technologies like PSTN, GSM, GPRS, UMTS / WCDMA, VAS, RFID, WIFI, WIMAX, TCP/IP, VOIP, etc.
Skilled with networking technologies like LAN, WAN, CISCO Routing, Switches etc.
Skilled in software / applications integration, configuration & component level analysis of GSM telecom products
Adept in repair data reporting, MIS & analysis.
Possess a clear understanding of the various process involved in after sales customer service industry.
Deft in accomplishing tasks like installation and commissioning of service centers in sundry places in the region.
An excellent person with outstanding interpersonal communication skill and rich analytical capability.

Core Competencies
Business Development Operations Management Team Management
Troubleshooting Vendor Development
Relationship Management
Training Installation and Commissioning
Technical Support
Report Coordination
Equipment Analysis

Domain Skills:
Handling the team-members of technical support engineers & client service staff.
Supervising team functions viz. manpower planning, recruitment, performance appraisal, etc. in regard to TAT and quality; managing team-performance in order to assure efficiency in process operations.
Meeting individual & group targets; performing daily management of work shop operation in order to assure that proper quality must be maintained in overall operation.
Assuring budgetary targets on operation expansion are met & in all respects to comply with organizational policies; handling sundry processes & recommending modifications in order to enhance operational efficiency.
Searching out proper capacity limitations & bottlenecks and process problems, plant upsets reasons for production shortfall for taking corrective action.
Keeping sound relationship with key decision-makers in target organizations for business development.
Apprehending training needs; organizing several training programs to enhance efficiency in operations towards accomplishment of corporate objectives for operation personnels.
Generating a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
Rendering technical support to clients for sundry telecom products & services; assisting engineers & developing their knowledge on fast changing telecom technologies.
Identifying the various processes in the industry & providing inputs to software developers for integration of same into in house software application.
Repair data reporting & analyzing data for drafting strategy for increasing revenue of the organization; performing highlight upon common errors on reports & providing necessary training to engineers, technicians & customer relation executives.
Making procedures for upgrading client service, drafting strategy for increasing revenue of service department.
Analyzing sundry processes in telecom service industry; recommending modifications to enhance operational / process efficiency; drafting the monthly in-house operations reports.
Conducting internal audit to improve service operation.
Operating effectively as leader; solving resource issues and conflicts.
Applying necessary corrective action after identifying the bottlenecks & process implementation problems.
Dealing as well as applying technical support to clients for their technical issues & queries.
Installing equipments, software's & applications into each team member desk, configure & train the team for using the same for backup, software upgrade & repair analysis of various of GSM mobiles.
Software integration, component level analyzing & servicing of electronics circuits board (PWB) having micro BGA components for all kinds of GSM phones using sundry GSM testing equipments like Radio Communication Tester, Signal Generator, Spectrum Analyzer, Oscilloscope, Flash programmers etc.
Analyzing bouncers & rendering technical training to customer relation officers.
Monitoring daily tasks of the engineers; assuring that engineers must repair the unit within the allowed TAT & give daily report back to service manager.
Verifying the spare parts forecast & determining the price of the parts for non warranty repairs.
Finding out common failure observed on products & reporting technical feedback back to vendors for improving product quality; drafting daily XML repair data report, analyzing these data & forwarding to vendor in a required format.
Performing tasks along with software department in order to develop Oracle based service software used in service department; performing as the oracle coordinator for ORACLE based service software.
Conducting the testing & commissioning of sundry telecommunication equipments such as Digital Call Handling Equipment, Meter Category Reading Equipment, Automatic Call Distributor, etc. used in Electromechanical Telephone Exchanges.
Handling fault finding & troubleshooting of sundry electronics & communication equipments used in telephone exchanges; performing the testing & debugging of software used in these micro-controller based equipment.
Receiving feedback from clients & modifying the system design & software configuration accordingly.
Designing of micro-controller based telecommunication equipments like Digital Call; dealing with equipments like Automatic Call Distributor, Meter Category Equipment, etc. used in various telephone exchanges

Career Contour

Jan'08 to Apr'08 with Authentec Holdings FZCO, Dubai, UAE as Country Operations Manager.

Attainments:
Built up teams for each operations; One supervisor on each location is introduced to monitor & report the daily activity of the operation.
A separate logistics team was also created for forecasting, ordering & delivery of parts to different location depends on the requirement.
The minimum daily target for each member is fixed & extra benefits are introduced for the team who performs above the minimum target.
New clients are added into business.
Increased 20 % revenue in volume of daily repair.
Managing the complete UAE service operations
Has brought down the TAT from average of >30 days to less than 20 days within 2 months of operations.

Dec'98 to Dec'07 with Emirates Computers, Dubai, UAE & Pakistan as Team Leader (Technical).

Attainments:
Led the after sales service team of Middle East region operation.
Divided the technical team into different cells and provided a separate target based on their experience, qualification & level of repair.
Created training team & led them for giving training for all the staff involved in customer service operation.
Significantly contributed in developing the procedures for various processes involved in service operation for obtaining an ISO 9001& ISO14001 Certification.
Identified the various levels of repair activity (low / high level based on technical complication of the problem) & created a team & targets accordingly.
Significantly contributed in developing new regional service center set up & ensured that all the vendor standards & quality requirements are followed. Installed & commissioned service center setup in various places in Saudi Arabia.
Actively participated in developing Oracle based house hold system for after sales service operation which was later upgraded into Microsoft Great Plains based system with new features for business operations improvements. Provided several inputs for system improvements based on business requirements for this new system.
Worked as an administrator for in house software applications.
Significantly contributed in Obtaining highest ever vendor Audit Score of 94.5% during Jul'05 across the Middle East & North Africa which in turn helped the organization in bringing the new regional repair factory in other region of Middle East.
Maintaining & updating Equipments calibration records, ESD monitoring list, training records & various daily check lists as required by vendor for audit purpose.
Identified the areas of loss of revenue occurring on the service operation & provided various inputs to service manager to take a necessary corrective action accordingly.
Imparted training to all the staff for the importance of repair activity data entered by them into the system for reporting to the vendor & to avoid revenue loss for the organization
Led the team of bouncer analysis & reduce the number bouncer to < 5 % of total volume of repair. Trained the entire team based on the analysis report to improve the quality of service.

Feb'96 to Aug'98 with Sensible Solution, Bangalore, India as Engineer - Installation & Maintenance.

Attainments:
Performed proper delivery of the installation & maintenance of equipments to the entire south India.
Performed the following tasks with great care:
Fault finding & troubleshooting of various electronics & communication equipments used in Telephone Exchanges.
Testing & commissioning of these telecommunication equipments in Telephone Exchanges.
Troubleshooting various types telecommunication devices
Designing of Micro-controller based Telecommunication Equipment such as Digital Call handling Equipment, Automatic Call Distributor, Meter Category Equipment etc used in various telephone exchanges
Carry out repair activities on various types of circuit boards
Testing & Debugging of software used in these Micro controller based equipment
Installation of soft wares & configuring the equipment as required by customer.
Imparting training to customers.
Getting feedback from customers & modify the system design & software configuration accordingly.

Trainings Attended
Rohde & Schwarz for radio communication testers like CMU-200, CTS-55/30 & spectrum Analyzers.
NOKIA products training for servicing of various models of nokia mobiles.
Telecommunication technologies like UMTS, HSDPA, GSM, GPRS, EDGE, VAS, RFID, WIFI, TCP/IP & VOIP from Nokia.
ESD (Electrostatic Discharge) which is a mandatory requirement now in electronics Service centers.
Scholastic
B.E in Electronics & Communication from Karnataka University, India in 1995.
Microsoft Certified System Engineer (Windows NT 4.0) in 1998.
Cisco Certified Network Associate –CCNA in 2008.

IT Skill
Operating Systems: WINDOWS- 95, 98, 2000, XP, NT-4.0
DBMS: ORACLE, POWER BUILDER-5
Languages: C, C++ and JAVA.
Packages: MS Office. MS projects

Personal Dossier
Date of Birth: 28th February, 1974.
Driving License: Valid U.A.E driving license.
Nationality: Indian.
Sex: Male.
Marital Status: Married.
Languages known: English, Hindi, Malayalam and Kannada.

View contact information...

«« previous resume

next resume »»

Search Results (Resumes 1651 to 1700 of 2398)

Go to Search Parameters...

Brief Description

Chemical Engineering 5 years degree with Production Management specialization

Presently working as a GIS Engineer, Reliance Digital World, Commitment, Desire to learn and grow and Constantly upgrade. Civil Engineering Diploma from Hi-Tech Engineering College.Completed in the year 2003

Chemical Engineer from Indian Institute of Technology(IIT)-Delhi

HSE advisor to the upstream oil & gas industry with 13 years experience in Australia, Russia, Nigeria and the Middle East.

Chemical Engineer with Environmental Engineering experience

Millwright Journeyman

Experienced Electronics Technician with Management and IT Background

I have spent about 8 years, applying innovative approaches to spatial data development, Integration and Management practices in my various capacities.

Ermapper, Erdas Imagine, ESRI (ArcGIS 9.x, 8.x, Arcview 2.x, 3.x), Seagate Crystal Report, Spatial Analyst 3D Analyst, AutoCAD, Microstation 95, MSwords, MSExcel, Windows (2000, NT, XP) B.Sc Computer Science

Autocad. Pro engineer

HSE Engineer

Since April 2004: Aeronautic Source Inspector “hardware” in Bourges and Méru (only 1 to 2 missions of 4 hours/month) for a diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services (40% of sales); control technologies for buildings, etc

Project Management / Engineering Coordination / Process Engineering / Business Development

EE + Internatianal contracts egotiatins from proposal to contract concluding.

Trilingual Electrical Engineer

QUALIFICATION: DIPLOMA IN CIVIL ENGINEERING, GIS CERTIFICATE FROM JNTU UNIVERSITY, EXPERIENCE OF 7 YEARS IN DGPS TRIMBLE 5700, LEICA 1200, AUTOCAD2006

BSME Mechanical Engineer

Registered EU Mech. Eng w/ 15 years experience in the oil and gas environment - North America, North Africa, Middle East,. High-energy individual whose best attribute is my ability to work well with other people.

Experienced and hands on work on MTS, SEM, XRAY, Hardness, Optical Microscopy, Metallography, Lecos etc.

I am Commerce Graduate, Fellow member of ICSI (FCS) and Microsoft Certified Professional (MCP) with 13 years of work experience in Finance, Accounts, Company Affairs and Statutory Compliances.

Windows 95/98/XP, Microsoft Office Suite, C++ Programming; capable of applying Engineering Theory and Technology to developmental and construction drawings from conceptual stages; map design; joining spatial data with Database Management System; buffer analysis; cartography; georeferencing using Arc

I completed a Master Degree in Business Adminitration and Bachelor of Science Degree in Mining Engineering, and have more than eight (8) years experience working in the mining environment.

I bring with me over eight years of practical experience working various categories of heavy equipment in a variety of different environments including surface and underground mining. I also have completed both 24hour and 40 hour HAZMAT

Project coordinator with strong background in budgeting and management

Instrumentation & Commissioning Analyzer Engineer

Innovative thinker with broad-based expertise in human resources, and business development.

Dependable, Team Man, Land Man, Mechanic, leader, Eager to learn more and follows directions.

Welding and electrical and management and mining class 32 hour certified fork lift operator

Electronics and Telecommunication professional with exactly 12 years of rich experience in the domain of Technical Support, Operations and Maintenance, Training and Development, Relationship Management with reputed organizations.

9+ years of experience in Civil/Structural and Mining fields in Canada, Mauritius and UK.

Experienced and capable CSR / Administrative Assistant

Natural gas pipeline design, testing, supervision, route survey, standards , ASME, ANSI, ASTM, API, AGA, AWWA, AWS, Compliances Health, safety, environmental , SCADA, air, water quality, pressure regulation, metering, filteration, odorization monitioring, inspection, deatail reporting.

To secure a position in Environmental Health and Safety (EHS) Compliance with an established organization utilizing my 20 years of EHS skills, knowledge and experience.

Financial Manager (expat)

I have a master degree in Chemistry and post graduates in International Law and Ecology. I have worked as an HSE specialist for more then 13 years.

To obtain a position as a Technical Recruitment Professional within a fast- paced corporate environment in Oil & Gas industry. Also, to continuously expand my technical knowledge and apply that knowledge in a rewarding and challenging role to infuse my peak performance.

More than 9 years of experience in the GIS Industry.

I have over 27 years in mechanical repairs

I am diplomaed Engineer - geologist/hydrogeologist, having some experience in micropalentology.

disaster management; project management; consultant; liaison

I have 15 years of process operating experience and 3 years of heavy equipment operating/ underground mining experience and I have been active on an Emergency Response Team as well as the Occupational Health and Safety committee for the past 3 years.

I¡¦m a Canadian/ Syrian citizen with Business, Engineering, Water/Wastewater and (HSE) Health Safety Environment Background I have been working in the field of HSE (Health Safety Environment) management for past 10 years/ 5 yr Management HR BUS PR Project GS ADM OPS

I have acquired strong financial analytical skills including discounted cash flow modeling

I am a site acquisition specialist with a 3+ years of experience, i have skills in g.i.s. and the use of various softwares in g.i.s. as well as windows packages

Lean Master and Master Black belt instructor, facilitator and coach currently with BMG (Breakthrough Managemnt Group). Main function currently as Six Sigma and lean account executive responsable for the deploymemnt of Lean and Six Sigma initatives with various local and international orgenisations.

1. Implementation of Quality Management Systems (New and Old versions)

Safety, Hazardous Materials, Gas Turbine Engine Experience, Pruhdoe Bay Oil Field Experience

Dirt Superintendent / Foreman/ Heavy Equipment Operator with 25 years experience.

Geologist

I am continuing my 4 year B.Sc course in Materials and Metallurgical Engineering in BUET in Bangladesh.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 [ 34 ] 35 36 37 38 39 40 41 42 43 44 45 46 47 48

Seach Parameters


Change search parameters...
INDUSTRIES: Environmental;
Change search parameters...
Keywords: (e.g. mining engineer)		Find results with:


Save this search parameters...
Post job with this search parameters...

Frequently Asked Questions

What's the most effective way to perform a search?
Go to Advanced Search
1. Select 'Industries', 'Categories', 'Education', and 'Experience' fields. Click 'Search' and look through results.
2. Enter one or two of the most important keywords. Click 'Search' and look through results.
3. To search within results add more keywords.

How can I find resumes that contain specific exact phrase?
To search for an exact phrase, just put quotation marks around two or more words, for example "mining engineer". Use this feature to narrow your results or to find words that can be typed differently, for example AutoCAD "Auto CAD".

More Frequenly Asked Questions...

Employer's Center

» Employers Home

» Feedback

» Help

» Post Jobs

» Edit/Delete Jobs

» Search Resumes

» Resumes By Email

» My Account

» Log In

» Log Out