Resume - Skills: Quality & People management, Reliability Engineering , Fault Isolation a...

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Resume #72743

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Career Objectives:
A result driven technical leader & manager with extensive knowledge in leading technical groups across high tech semiconductor industries. Guide a diverse group of technical executives across regions to new levels of departmental and corporate success. Proven performer with an outstanding track record in enabling timely product launch & market capture through engineering excellence, flawless product development & deployment. Demonstrated successful relationship management for both internal & external customers with the ability to build genuine rapport and secure critical task completion and deployment. Understand global business cultures & work ethics while working in Australia, United States, India and Asia Regions. Strong hands on experience in product design & development, process engineering, reliability engineering, quality, failure analysis and materials engineering.

Employment History

Silverbrook Research Pty Ltd
Start Date: May 2007
End Date: Currently Employed
Position/Title: Technical Reliability Engineer/Scientist
Responsibilities/Achievements:
Technical leader in designing and developing entire Reliability Test Methodology for revolutionary micromechanical device system used in consumer & industrial printer markets. Create effective but simplistic stress test systems to analyze wide ranges of complexity in MEMs microfluidics, system material contentions, MEM-CMOS sensitivities and engineering process weaknesses. Heavily applies reliability test methods to expose design flaws through detail analytical verification using statistics, electronics, material mechanics & fluidics. Published structured & comprehensive technical literature & dissertation that enabled product improvements and cross scientific dissemination.

Agilent Technologies (Formerly HP Asia)
Start Date: Sep 2003
End Date: May 2007
Position/Title: Quality, Reliability & Customer Service Manager
Responsibilities:
Manages a team of technical engineers and focus account managers to ensure quality products are designed, developed and manufactured to meet and exceed customer expectation. Develop and manage key strategic programs and processes that drive quality excellence. Integrate quality principles and methodologies into business functions and establish quality requirements for suppliers, partners to ensure quality governance.
Provide quality indicators, customer satisfaction performance and reliability indices for top management review and champion quality initiatives to meet quality goals.
Manage the development of engineers through positive coaching, creative team building and executing fair performance measures. Establish budget management for the assigned quality division. Administer performance appraisal and reporting structure.
Achievements:
- Successfully defused 2 cases of multi-million dollar compensation claims on quality grounds & help solve customer manufacturing and product problems. The outcome enabled time product lunch and successful market capture.
- Expended Quality-Reliability and Customer service team within the Navigation business to support on site manufacturing & customer quality in China, Thailand and Taiwan.
- Received Business Product Quality Award for ensuring product quality, reliability and responsive customer service in 2006 from top tier optical navigation global customers

Intel Technology
Start Date: Apr 2001
End Date: Aug 2003
Position/Title: Senior Business Unit Quality Reliability Engineer
Responsibilities:
Lead and created a new charter for Silicon Development Q&R of Intel Network Switching devices. Manage several engineers in the design and development of new reliability hardware, software and test processes. Oversee product capability transfer and deployment from development cycle to High volume manufacturing.
A people manager that defines subordinates future growth path of personal development. On the technical front, was responsible for setting product use conditions to match customer reliability expectation during the exploration stages within the product life cycle. Generated program roadmaps, milestones and critical deliverables to maps into cross functional teams to enable overall program success. Envision Silicon Q&R strategic goals and direction through structured management planning.

Achievements:
- Key technical contributor for the successful deployment of 10Gbit Ethernet switching silicon on a 90nm transistor technology ahead of global switching competitors.
- Setup new divisional silicon Q&R team from scratch and coach new technical engineers.

ASTEC Advance Power Systems (formerly Nortel Asia)
Start Date: May 2000
End Date: Apr 2001
Position/Title: Product & NPI Engineer
Responsibilities:
Responsible for Wireless Base Station (RF) and Network System Power supply products yield and health by conducting detail engineering test correlation, failure analysis and design improvement. Single point contact between design & development engineers in Canada and manufacturing officers in Penang in cases of excursion and low yield events. Drive multiple teams from different functional groups to solve product related issues.
Achievements:
- Improve RF product yield by 95% subsequently save a total of RM35k from component usage.
- Reduce 25% of system level component cost for RF and power products through detail/engineering component substitution.

Quantum Peripherals
Start Date: Apr 1999
End Date: Jun 1999
Position/Title: Intern - Process Engineer
Responsibilities/Achievements:
A 2 year Internship with Quantum Peripherals (3 months in 1998 & 3 months in 1999)
First year internship, conduct multiple process engineering correlation on solder machines for improve resistance on Hard Disk sliders (Head-stack), ESD (Electrostatic discharge) reduction activities in Clean Room and IPA cleaning solvent properties improvement. Second year internship, help developed a central controlled and monitoring Ionizer capability for Clean Room to allow super clean and low particle count environment.

Education/Qualifications

Qualifications: Bachelor Degree in Electrical Engineering (Hons)
Institution: Technological University of Malaysia
City/Country: Malaysia

Skill Summary
Technical Skills
Firm background in engineering-technical knowledge with focus on:
* Reliability Engineering
* Materials and Failure Analysis
* Quality Systems
* Product Engineering & New Product Integration

Reliability Engineering
- Proficient in reliability physics with technical understanding on silicon, package and system reliability validation (Self Heat/Electro-migration, Device degradation, GOX), design-in Q&R (ESD design, DFT-Burn In, Latch-up) and design for manufacturability.
- Strong electronic package & system design reliability understanding with proven track record in solving assembly and material related issues through technical analysis and mathematical modeling. Wrote several technical papers on packaging material improvements & material modeling relating to thermal, humidity, mechanical and complex system mechanics of failure.
- Hands on design experience in reliability engineering that include hardware design, software encoding, equipment debug and electrical validation.
- Familiar with Reliability statistics modeling (Weibull6+, ALTA, Minitab, JMP)

Materials and Failure Analysis
- Experienced in physical failure analysis and fault isolation methods-theories that successfully solved and provided critical solutions in improving FAB yield and reliability.
- Knowledgeable in Commonality analysis and SAPADAPPA (situational analysis, problem analysis, decision analysis, potential problem analysis). Both skills are widely used in solving manufacturing and factory level material related issues.

Quality Systems
- Familiar with Corporate Quality System setup, ISO9001, Incoming, Outgoing and In-process quality processes and structure.
- Certified Green Belt (Trained on DMAIC methodologies and quality tools)
- FDA Regulatory QSR 820 Trained and Certified for Medical Devices

Product Engineering and New Product Integration
- Experienced in product engineering responsibilities and procedures such as yield and test improvements, design modification characterizations and HVM test supports.
- Supported 2 flawless NPI transfers from design to manufacturing. Strong project management ability in managing multiple functional teams from business development, sourcing, materials, engineering, manufacturing and contract manufacturers. Very strong communication skills in building great relationship and ensuring team synergy.

Non-Technical & Management Skills
Familiar with 3 sectors of management skills:
* People management
* Project Management
* Planning and Finance

People Management:
Using the concept "people our best assets", regularly applies Human Dynamic theories and practices to enhance working relationship within teams and individual by instituting trust and respect between peers, subordinates and higher management.
Coupled with situation leadership, I'm capable of controlling difficult situation relating to task and people management balancing different styles of approach from consensus to democracy to authoritative.
On management techniques, I'm very familiar with the management task cycle process which creates the basis of systematic team management that incorporates good goal setting, developing systematic plans, facilitation the work of others, enabling good feedback through performance management and recognizing success.
To solve the multitudes of issues ranging from technical to personal disputes, I've practiced and solve several difficult issues by applying problem solving techniques using the 7-steps and structured methods.

Project Management:
A firm knowledge on project task cycle with hands on experienced from 2 startup projects. Involved in early exploration stages where market analysis vs product, technology definition takes center stage. I was heavily involved in the planning stages in defining detail technology risk, capital and expense cost and resources to enable development Q&R group.
Familiar with project management tool (e.g: Microsoft Project and Prochain) that enables systematic progress tracking and task prioritization.

Planning and Finance:
Good foundation in management planning strategies and successfully performed hands on planning to enable group level strategic goal success. Successfully establish clear, aggressive but attainable goals using the MBO (Management by objectives) method. Developed several performance plans for both group and individual to ensure goals and targets are properly monitored and measured. Involved in group long range strategic growth plan using the MBP (management by planning) method and regularly establish ZBB (zero based budgeting) plan to ensure accurate assumption on task prioritization vs resource pool.

Other Particulars
Special Awards
*Corporate Business Award for group quality & reliability performance

Languages
English (fluent both in written & spoken), Malay, Mandarin

Interests
Running, Swimming, Outdoor sports

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