Resume - M.B.A , Annamalai University. 2006

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Resume #78585

CONTACT INFORMATION:
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STRENGTHS:
* Ability to quickly grasp & apply the new knowledge &concepts learned

* Easy and quick adaptability to new environment teams & people.

* Efficient and systematic with good planning and operation skills and a strict adherence to systems & process.

* Strong relationship building abilities

EDUCATIONAL QUALIFICATION:

* M.B.A, Annamalai University. 2006
* Bsc.Electronics Science (2002) from Mar Gargorious College

ACADEMIC PROJECT:

„w In, Kwlite Pvt Ltd, Application of Electronics in Industries - Chennai.
SOFTWARE EXPOSURE:

„w Platforms
Windows, Microsoft Word, WordPerfect 10,Excel, PowerPoint,, Internet Explorer

HOBBIES:
* Painting and Pencil drawing.
* Listening to Music, Singing, Gardening.
* Reading mind blowing spiritual & good thoughtful books.
* Internet surfing, Blogging.
CURRENT EMPLOYER:
GOBAL E: BUSINESS OPEATION PVT LTD (HEWLETT PACKARD) -CHENNAI
ROLE: Non Voice Process, Processing & Quality Checking
DURATION: March '07 ¡V Till Date
Supporting to APJ Countries (INDIA, AUS, NZL, HKG, CHN, TWN, SEA)

Responsibility:

„« Shift Co-coordinator of Team.
„« Handling BCP team(Business continuity Program)
„« Generating Reports

PERVIOUS EMPLOYER:
„w CLUB MAHINDRA HOLIDAY RESORT INDIA (P) LTD (MAGUS-Customer Dialog)
ROLE: Member Relation Executive.
DURATION: SEP '05 ¡V FEB 07
Responsibility:

Inbound Call Centre:

Booking, General queries, member's mails. Coordinating with local branch, Escalating critical issues to Head of the department, handling the team and critical issues.

Achievement:

„« Standard of Excellence-MAGUS Customer Dialog- January- March'2006
„« Achieving Highest Customer Experience Score- April '2006.
„« Achieving Highest Productivity ¡V September '2006

„w VSNL TATA INDICOM (Flexione Workforce Solutions (p) Ltd).
ROLE: Customer Support Executive
DURATION: AUG '04- SEP '05
Inbound-Dialup- Nov'04 to May'05:

My responsibilities are to attend compliant registration, customer queries, Billing Clarification.

Outbound-Broadband-June'05- Oct'05:

Therapy & retention calls, Reminder calls, Technical support, Walk-in customer, Traffic Alert calls. Mail configuration.

EXTRA CURRICULAR ACTIVITIES:
„w Attended various Seminars relating to Communications & Latest technologies.

PERSONAL DETAILS:
Father's Name: DILLY
Date of Birth: 10.11.1981
Gender: Male
Nationality: Indian
Communication Skills: English, Tamil,

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