Resume - Excellent customer service skills and telephone etiquette

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Resume #81346

CONTACT INFORMATION:
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KNOWLEDGE / SKILLS
* Excellent customer service skills and telephone etiquette
* Knowledge in the Microsoft Windows SP/XP, Excel, some SA, and MatMan (Material Management)
* Self-starter, problem-solver, quick learner, and team player
* Excellent interpersonal skills and organization skills, multi-task oriented, intuitive, and motivated

PROFESSIONAL SUMMARY

13 years in Purchasing:
„X Superior leadership and team-building skills
„X Demonstrated fiscal accountability and budgetary administration, with focus on controlling costs; skilled in purchasing of materials and supplies, with strong bottom-line vision
„X Accomplished with world-class customer service, providing prompt resolution of problems and/or complaints to achieve highest levels of client satisfaction
„X Effective in building and sustaining productive relationships with all management levels; dedicated to an employer's business objectives; innovative thinker with strong multitasking skills

CAREER OVERVIEW

Fluor, Sugar Land, TX 05/07-03/09
Procurement (Sourcing) Specialist
Project Saudi Kayan
* Prepare Bidder's List, prepare / issue RFQ packages in accordance with project procedures
* Prepare commercial bid evaluation and bid tab
* Negotiate Terms and Conditions with suppliers
* Prepare Letters of Award/prepare formal Purchase Orders
* Track Purchase Orders and change orders in Material Management System
* Assist AP with approvals of invoices

CDI 02/07-05/07
Purchasing Assistant
Project Lyondell Chemical
* Processed purchase order in SAP
* Handled emergency purchase order requests
* Ran reports in SAP

The Men's Wearhouse, Houston, TX 2000-2006
Purchasing Manager
* Directly responsible for the purchase of all operational supplies for TMW's corporate, retail stores and subsidiaries
* Supported all the stores nationwide along with the Distribution Centers, K&G, Moores for Men in Canada and MWCleaners locally
* Purchasing to include ordering of office supplies, janitorial supplies, new store pre-packs, all printed materials & forms, and store related commodities
* Handled heavy customer service
* Responsible for any bid packages and/or comparisons of vendors pricing and services
* Handled the design and purchase of any new hangers for all entities that were routed through the Distribution Center
* Worked closely with the duplication department to bring items in-house resulting in cost savings
* Worked closely with the Tuxedo Rental division for their entire seasonal specialty needs
* Processed manual purchase orders in Excel
* Coordinated training sessions with vendors and TMW end users for on-line ordering and new product updates

KEY ACCOMPLISHMENTS
* Helped start up phase of a new entity, Bride & Joy
* In charge of the implementation of "Supercrease", a new service offered at all retail stores
* Implemented on-line ordering processes with vendors
* Controlled printer cartridges for computer printers resulting in a $6500-7000 a week savings

Williams Energy Services, Houston, TX 1995-2000
Buyer
* Perform Purchasing support to Engineers and the field locations for the Gulf Coast Region
* Process purchase orders after receiving quotations
* Assist Operations in getting pricing for projects
* Processed manual Excel purchase orders for Williams Gas Pipeline
* Back up Senior Buyer and Purchasing Supervisor at meetings when they were unable to attend
* Expedite orders when material had not arrived

Purchasing Assistant
* Kept requisition log, purchase order log, vendor list and contract log
* Prepared contracts that were being put in place
* Work closely with accounting (Williams Energy and Williams Gas Pipeline) to make sure all documentation was intact for final payment
KEY ACCOMPLISHMENTS
* Train-the-trainer with the new Oracle Purchasing System

Air Liquide America Corporation, Pasadena, TX 1994-1995
Branch Clerk
* Secretarial support to the Regional Manager and staff of 15
* Complete control of the cylinders that were shipped/returned during the month and invoiced at the end of the month
* Verify all gas prices for customers
* Consolidate several customers' accounts for final monthly billing

Texaco, Inc., Houston, TX 1985-1993
Administrative Systems Specialist
* Performed secretarial/administrative support to the Human Resources Development group along with setting up meetings and training seminars
* Sent out correspondence to training contacts in order to see what personnel needed to attend classes
* Assisted incoming personnel in a start-up foreign internship program with living arrangements

Payroll Clerk
* Prepared eight payrolls for pipelines in Texas and Oklahoma
* Prepared end of year W-2 forms
KEY ACCOMPLISHMENTS
* Analyzed the catering for training seminars and resulted in a cost reduction of $69,000

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Brief Description

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Excellent customer service skills and telephone etiquette

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Purchasing Agent / Buyer

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