Resume - Managed a team of implementation project managers for debit card processing.

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Resume #82720

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Objective
Contribute to an organization's success by utilizing my skills and knowledge gained through years of delivering client solutions. Have performed business analysis, client implementations, project management, and client services support, both operational and technical.

Profile
Many years of successful, corporate employment with in-depth experience in planning, organization, and delivery to meet clients' requirements. Very capable in client implementations, business analysis, and project management; process oriented in a deadline-driven environment. Strong customer advocate with a continual focus on delivering quality work to achieve client's full satisfaction. Highly effective interpersonal and group communication skills. Diplomatic and tactful with professionals and non-professionals at all levels. Flexible and versatile, able to maintain composure and poise under pressure; resets priorities.

Skills and Abilities
Review client's requirements and determine best solution. Translate business requirements into functional requirements, including development and/or implementation plan. Projects may be complex due to the scope of the client's size, and the products or services contracted. Teams in the project may include network engineers, code development, settlement, invoicing, and call center operations. Track requirements and validate results.

Act as liaison between clients, internal business departments, and technical teams to ensure that the requirement's vision and goal is clearly communicated and accomplished. Facilitate meetings and perform presentations. Unifies associates and possibly other client services or technical managers to assist in the resolution of processing matters impacting a client in a dynamic processing environment.

Strong oral and written communication skills, able to independently or collaboratively research and analyze information with a high attention to detail. Shares information for training and/or coaching others. Provide subject matter expertise. Handles confidential matters with utmost integrity.

Knowledge of Tandem, Mainframe, and Microsoft Office applications. Rapidly learn and utilize varied computer application systems, and related databases. Performed business continuity planning.

Professional Experience
MANAGER – CLIENT IMPLEMENTATIONS: FIRST DATA 1990 – APRIL 2009
Direct the activities of project managers. Team has nearly eighty debit card processing projects active at one time, either client, corporate initiatives, or network compliance related.

Evaluate project scope prior to assignment to project manager. Track progress for timeline and adherence to established implementation task; approve recommended alternatives.

Communicate processing concepts to the client's business or technical professionals, or the client's processor or network. Team provided project management, technical support, and consultative services regarding switch transaction processing and ancillary systems to clients and their debit card processors, as well as internal compliance and sales or account teams.

MANAGEMENT INFORMATION OFFICER: FIRST PENNSYLVANIA BANK
Data Processing Quality Assurance Manager responsibilities included managing the quality assurance of the entire data processing experience, including technical services, code development, and operations, both batch and online.

Network and Technical Support Manager responsibilities included providing an around the clock operation for ATM and branch delivery, as well as to all internal departments at various locations. Monitored system availability, and project managed hardware installation both in the Data Center and user sites.

User Support Manager responsibilities included services client's processing needs on a cyclical basis as well as specific request processing. Provided client support regarding processing schedules, and correcting issues experienced as a result of data center processing

Several entry level position responsibilities performed prior to being promoted to management positions.

Education
TEMPLE UNIVERSITY - Bachelor of Arts Degree

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