Resume - Experienced Marketing, Sales and Technical professional with comprehensive Busin...

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Resume #85321

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Education
Masters in Business Administration (MBA) from USA, University of Phoenix AZ.
Bachelor of Science in Electrical Engineering from N.E.D University of Engg. & Tech.
Project Management certification PMP from Sir Syed University of Engg. & Tech Karachi.
Completing Program Management PgMP certification from Sir Syed University of Engg. &Tech.

Objective
Experienced Marketing, Sales and Technical professional with comprehensive Business Development, strategic planning and implementation skills, seeking a position where these skills will add greater value. Proven leadership, presentation, negotiation and problem resolution abilities.

Summary of skills
Cisco 6509 and 3550 series Switches, Routers and GSRs, Nortel Network switches, DWDM Devices, INM,
OPCs, GNB, GNE, OC192, OC 48 OC 12,OC 3,DS1, DS3.Lucent Switches 5ESS, 5E, ECP, TICLI and CLI
systems, Fijitsu Switches NBT 5000, Motorola SEM, TMX, SE 1010, SE 2000. HP TV analyzer. Tirks, WAFA, Café. Add Drop Multiplexers, Regenerators. Microsoft Seachange server and Operating system. Remedy, Vantive, Ticketing Systems and Visio. Monitoring tools Cisco View, Nortel view, HP Open View, Marinda I control, TransNav, Spectrum Analyzers, Neotrace, BMC Patrol, Visual route, Micromuse, Cisco works, Netcool, TACACS.

Certifications
Nortel Certifications
1. Preside Application Platform Administrations.
2. OC192 OAM&P Introduction.
3. DWDM/MOR Operations, Administration, Maintenance and Provisioning.(OAM&P)
4. SONET A Technical Overview.
5. S/DMS Transport Node OC192 Ring System OAM&P.
6. S/DMS Transport Node Products.
7. S/DMS Transport Node OC48 BLSR Bay Components, Shelf Layout, and Signal Flows.
8. S/DMS Transport Node User Interface and OAM&P Concepts.
9. S/DMS Transport Node OC48 BLSR NE OAM&P.
10. S/DMS Transport Node OC-192 BLSR Ring System and Advanced Optics OAM&P.

CISCO Certification
1. Cisco Certified Network Associate ( CCNA )
2. Working on Cisco Certified Internet Expert Lab Exam.

N E T S 2000 Certification ( GNI Global Networks, Inc )
1. Telecommunications and Data Networks Fundamentals.
2. Dataset (DCE) Operations and Maintenance.
3. TCP/IP Operations, Administration & Maintenance.
4. Data Networking with Cisco Routers.
5. Nortel Networks Routers Overview and Configuration.
6. T-Carrier / SONET concepts and Operations.
7. Network Management with HP Open View and Cisco Works.

Microsoft Certifications
1. Microsoft Certified System Engineer ( MCSE )
2. Microsoft Certified Professional ( MCP )
3. Microsoft Certified Professional Plus Internet ( MCP + Internet )
Work Experience

Electronic Data Services (EDS) (Senior Network Analysts III/Manager Operations) (Jan 2007-Jan 2009) Plano TX USA

1. Oversee marketing, sales, and promotional activities of our network services for business class customers.
2. Establish marketing and sales strategies to meet organizational objectives.
3. Based of the traffic and management information system, perform customer research, market conditions, and implement marketing plan changes as need.
4. Bringing brand awareness of different products and services, need generation and targeting niche market, customer satisfaction, writing and implementing follow up procedures.
5. Ensuring Quality Planning, Quality Assurance and Quality Control for Bank of America.
6. Planning expansions, monitoring, Maintaining and Troubleshooting various circuits including Frame-Relay, ISDN, T1, DS3, Optical Networks, MPLS.
7. Troubleshooting various Routed Protocol (IP, IPX) and Routing protocol (EIGRP, DHCP, SNMP and RIP, BGP).
8. Provided Network Operations Administration, Maintenance and control of engineering team for the customer Bank of America.
9. Troubleshooting, implementation for heavy Cisco Routers and Switches specifically 3745, 3550, 6509, 1721, 1900 and 1800.
10. Responsible for Procurement Management, Evaluation of Seller Responses, Selecting Sellers, Contract
Administration, Contract Closure, for purchase of different series of Cisco Router/WIC Cards, Switches and Bandwidth from different Telecom Service Providers.
11. Utilized Remedy ticketing system to document all network and change management related issues.
12. Control Quality of service, process improvement plan and assisting Cisco field engineers remotely using telnet session.
13. Utilized various network-monitoring tools such as Netcool/Omnibus, MARS, Cisco Conf and Incident
Management Access tool, TACACS and Cisco Works to ensure quality of service.

Ericsson (Nation Wide IP Audit Project Manager ) (May 2006–Jan 2007) Nation Wide USA

1. Developing a detailed IP Audit Project plan for North, East, Central and West Regions of North America.
2. Managing co-ordination of the partners and working groups engaged in project work.
3. Managing project deliverables in line with the project plan.
4. Recording and managing auditing issues including scan errors, software upgrade issues, and escalating where necessary.
5. Resolving cross-functional issues at project level and executed fast tracking to get results in timely manner.
6. Responsible for project scope management, quantify changes, updates on change register, escalating issues where necessary, getting approvals and sign offs.
7. Monitoring project progress, performance and making sure deliverables from each phase are satisfying quality standards.
8. Definition and management of the User Acceptance Testing program.
9. Successfully completed IP auditing Project of (Class A, B and C Networks) for Orange and Blue sites of Cingular and Ericsson.
10.Implemented innovative techniques for community strings of MITSU, Data Centers, SHE's and
VHO's in Solar Winds.
11.Advance configuration for upgrading VLANs, topologies, IP address schemes for routing and switching using Cisco 6500, Cisco 7600, Cisco 3600, Cisco 2900, Cisco 2600 series routers and catalysts switches.
12. Managed risks related issues with WAN traffic on LAN network and responsible for security measures for Sun, Microsoft Seachange servers and Storage devices.
13. Prepared and presented Project Management Reports, Visio diagrams of physical layouts to the higher management.
14. Data analysis of IP network outputs from Network SONAR and IP Network browser.
15. Prepared Standard Operating Procedures and Processes during entire Project for smooth execution of project requirements.
16. Prepared processes and methodologies for improving existing network topologies and routing protocols.

Verizon Wireless (Project Manager) (Oct 2005- Feb 2006) South Lake TX USA

1. Developing Project Management Plan and subdividing project into small project deliverables.
2. Team building, revising incentive plan strategies, implementing communication plan to make sure each individual is aligned with scope, bringing employee moral and competition and making reports for promotional activities.
3. Plan Project Procurement and purchases for existing internal network, Request Seller Responses, Select Sellers, Contract Administration and Contract Closure.
4. Managed Telco and Cell switch team for resolving T1, DS1, DS3 and T3 issues.
5. Extensively used Lucent Switches 5ESS, 5E, ECP, TICLI, and CLI systems for resolution of network outages at different locations all over United States.
6. Project Risk Identification and prioritizing Risk Impact and Probability based on matrix.
7. Identifying user training needs and devising and managing training programs.
8. Acceptance RF testing and signal measurement using HP and spectrum analyzers, Channel power and Bandwidth measurement and testing.
9. Deployment of multi vendor equipment, configuring lucent and Cisco Switches for wireless and Optical networks.
10. Utilized Remedy ticketing system to track network outages. Also resolved network connectivity issues.
11. Conduct regular customer project meetings, presentations for all project related tasks and follow up on action items.
12. Made decisions on buying equipments and keeping up with existing wireless network needs and future growth.

Accent Media (Subject Matter Expert) (Oct 2004 – Oct 2005 ) Carrolton TX USA

1. Maintaining entire network and fixing day to day internal and external network problems of Verizon.
2. Optimizing Digital Cross-connects in the area of network visibility, management flexibility, performance monitoring and diagnostic techniques using Miranda I control.
3. Responsible trouble tickets management using Marinda I control for equipments that are not working or unreachable for Super Head End and VidNOC in Florida USA.
4. Configuring routing table, static routes, DHCP servers, Miranda I control and SEACHANGE servers.
5. Configured Motorola SEM, TMXs and SE1010, Fijitsus NBT 5000 Switch and Microsoft Seachange servers for Optical Network Bi Directional Rings.
6. Team member for installing, configuring and maintaining Cisco 6509 series catalyst switch, configured
Cisco 3550, 2900 series switches creating VLANs, trunks.
7. Managing Cisco IOS: 11.x to 12.x on Routers and 4.x to 6.x on Cisco switches for efficient Networking.
8. Monitoring channel power and bandwidth on regular basis using HP TV and spectrum analyzers.
9. Created and maintained test documentation for Cisco 6509 and Cisco 3550 Catalyst switches at Video Hub Office.
10. Troubleshooting and execution of test scenarios for Frame Relay and Point to Point circuits on Accent Media and Verizon network.
11. Designing internal infrastructure for Next Generation Networks.

Nextel (Senior Network Engineer/Team Lead) (Jan 2003 - March 2004 ) Irving TX USA

1. Resolved issues involving Wireless Number Portability using Service Management Gateway and
CLARIFY software for port-out and Port-in requests.
2. Resolved T1, DS1, DS3 and T3 issues, engaging Telco, Cell and Switch Engineers on site.
3. Provided online support to business class customers and wiring vendors.
4. Used Remedy system for resolving network connectivity and password issues.
5. Performed Network Configuration using Cisco Routers, Hubs, DSU/CSU and T1 lines.
6. Configured and maintained Terminal servers, IIS, Media, DHCP and DNS servers.
7. Implemented and configured AAA statement for security on Cisco 2500 router.
8. Installed Cisco 3400, 2500 series Routers and configured VLANs on 3550 Cisco Catalyst switches.
9. Monitored Network outages and thresholds using HP Open view, Cisco View.

Verizon (Technical support Engineer II) (September 2001- June 2002) Irving TX USA

1. Trouble shooting, monitoring of data, voice circuits in wireless network using Tirks, WAFA, and Café systems.
2. Maintaining different servers, routers and switches.
3. Extensive phone support for business class customers. Keeping their records in verizon's database.
4. Providing services like DSL, trouble shooting of Voice, Data circuits.

South Western Bell Internet Data Center (Senior Network Engineer) (Aug 2000-Mar 2001) Dallas TX USA
1. Analyzed LAN/WAN network and server connections using HP open view, BMC patrol, visual route Micromuse, Cisco works, Neotrace and Netcool and implemented proactive approach in resolving daily outages in timely manner.
2. Configured load-balancing for per-destination or per-packet on Cisco routers.
3. Responsible for the installation, configuration, maintenance and troubleshooting of SNA gateways, configured access lists on routers for security, used Vantive Ticketing system, installation and configuration of Frame Relay on ISDN backup for Customers with leased bandwidth.
4. Worked with team for installing, configuring and maintaining 6509 Cisco switch.
5. Extensive phone support for business class customers, including web, email, news, DNS, and dedicated WAN connection issues.
6. Prepared responses of Request for Proposals (RFP) and Request for Quotes (RFQ) for AT&T for optical networks.
7. Single point of contact for NOC operations. Responsibilities include 24/7 on call availability, emergency outage repair coordination, advanced second tier support for Internet services escalations, primary trainer for my shift, shift team lead, Provide junior level system administration support for customer facing News, e-mail, DNS and WEB servers.

Genuity ( GTE) (WAN/Optics Engineer) (Jan 2000-July 2000) Irving TX USA

1. Performed Network operation for Nortel Networks SONET Backbone proprietary equipment, which includes OC3, OC12, OC48, OC192, DWDM, Advanced Optics and OPCs.
2. Testing and Monitoring of 4FBLSR and 2FBLSR circuits by using Nortel INM on SUN platform.
3. Dealt with SONET Span of Control Maps, SONET Tributary Connectivity Maps, OPC parameters, Network Element tables, System Block diagram, Wavelength-Division-Multiplexing devices, Signal Distribution Frames, INM, Add Drop multiplexers and Regerators GNB and GNEs.
4. Provided second level support for OAM&P Frame Relay Networks by using Remedy and GTE standards.
5. Responsible for Route Acceptance, Customer support, Remedy and Alarm Masking for different network rings of Genutiy & Nortel Networks.
6. Reconfigured the existing fiber optic system to a new Uni-Directional, bi-directional and Route Diverse SONET network.
7. Overbuild existing transmission capacity and replacing Light wave equipment with greater transmission capacity such as SONET, OC-12 and OC-48.

J.S Enterprise (LAN Engineer) (April 98-Oct 99)

1. Provided technical support for users of Windows NT 4.0 and LINUX based Network.
2. Implemented computer network serving 3 departments.
3. Installed and configured all LINUX software including the TCP/IP networking.
4. Fixed problems related to the working of Ethernet Network Interface Card under LINUX.
5. Responsible for Operations and Administration on Unix/Linux environment.
6. Analyzed the problem encountered during the test phase and reported these problems using the Problem reporting Tool for the development purpose.
7. Jointly debugged and modified various Custom-Designed Applications in 'C'.
8. Provided technical support for solving the problems in C.

Global Network Solutions (Network Engineer) (Sept 96-March 98)

1. Managed Network based on Windows 95 & Windows NT operating systems.
2. Performed Testing, Optimization and upgrading of network.
3. Optimization and troubleshooting of internetworking devices and infrastructure Issues.
4. Trouble shooting business related problems using different tools like Quick book and I-Search.
5. Installing Quick books its different versions and trouble shooting its connectivity with server and clients using different operating systems.

Trainings
Motorola Training
1. SE 2000
2. SE 1010
3. TMX
Fijitsu Training
1. NBT 5000 Optical Switch.
2. TransNav
Microsoft
1. Microsoft Sea Change server
2. Miranda I control

Project
1. Setup of Intranet Information Server in LINUX and Windows NT operating systems, supervised team in developing the web based Client/Server Telecommunication Information Server, hosted Apache Web Server in LINUX operating system.
2. Simulated tic-tac-toe game with various coloring schemes and intelligent enough to play with the user or computer. The GUI was developed using 'C' language.
3. Developed a system that takes the data from the program and generates the output on the LED's through the IC on the I/O Card connected through a parallel port. It was implemented using 'C'.

References
Available on request

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