Resume - Quality Assurance/Quality Control, IRCA Registered Lead Auditor with over 20 yea...

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Resume #86062

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A dynamic, result oriented senior manager with experience and expertise in developing, establish and enhancing total quality management systems that are designed to create a competitive edge and business excellence. Solid reputation as an astute team builder who achieves goals with enthusiasm, commitment and a high degree of integrity.

Skills and Experience

Management

- Successfully lead organizations ranging from a small and medium enterprises up to large corporations;
- Highly experienced to plan and motivate subordinates to achieve established goals;
- Leadership role in three multimillion-dollar company start-ups.

Leadership

- Successfully reduce the employee turnover and absenteeism from 30% to 8%;
- Implemented proactive strategies towards employee occupational health and safety that resulted in reducing workers compensation claims by 300%;
- Implemented companywide monthly meetings to facilitate effective communication from the top management to shop floor;
- Creatively introduced motivational techniques and reward systems that resulted in significant production and quality enhancements.

Quality Assurance Management

- Proven record and extensive exposure with the ISO 9000, 14000 and 18000 standards which allowed successful results ahead of schedule in four multimillion dollar organizations worldwide; (Planned, implemented, trained, audited and improved)
- Highly experienced in preparing training sessions and to developing customer loyalty programs;
- Proven ability to develop quality systems that consistently showed 99.97% of conformance

Career History

QAM - Quality Assurance Management/ Kelowna, British Columbia

Director of Operations 2008 - Present
- Responsible to implement formal quality systems, provide training, ISO certification guidance,
- Internal, 3rd party and supplier audits,
- Customer loyalty programs, efficiency programs and production enhancement strategies;
- Define and implement metrics,
- Operation startups and feasibility studies.

NAP Windows & Doors / Kelowna, British Columbia

Plant Manager 2007 - 2008 (June)
- Responsible to manage all manufacturing related departments including material planning, purchasing, quality assurance, scheduling, logistic, OH&S, and production.
- Provide support to budget plans and sales goals. Manage and control departmental expenditure within agreed budgets,
- Improve quality records and customer satisfaction,
- Responsible to improve occupational health and safety records (claims management and improve safety)
- Evaluate and develop operational strategies and performance with management team,
- Promote better practices within the company.

Canadian Commercial Vehicles / Kelowna, British Columbia
A Subsidiary of the Eastern Company

Technical Director 2000 - 2007
- Responsible for coordinating all new and current projects within the company from customer input to delivery.
- Provide technical support for sales team in regards new markets and potential products.
- Support to define and achieve company goals and improve profitability.
- Implement and coordinate cost saving initiatives.

Engineering and Quality Assurance Manager
- Implemented company's formal quality system towards an ISO 9001-2000 / QS 9000 registration, and manage daily activities of the Quality Assurance Department.
- As Engineering Manager provided direct input on key decisions regarding plant layout, equipment acquisition, information management systems and optimizing the daily manufacturing routines.
- Acted as management representative between the company and its customers ensuring fulfillment of design and manufacturing requirements.

FPI - Fireplaces International Products / Delta, British Columbia

Plant / Manufacturing Engineer 1997 - 2000
- Established capacity, investment and time studies to support future forecasts and new developments.
- Conducted research and development activities working between the engineering and the production departments; engaged in product performance and regulatory testing.
- Acted as Production department liaison supporting the plant Manager, enhancing standard practices and overcoming daily constraints.
- Implemented cost reduction programs, floor space analysis and overall quality improvement strategies which supported future growth of company.

CHT Aerospace Inc. / Langley, British Columbia

Director of Quality Assurance 1996 - 1999 (1997 - 1999 as a QA Consultant)
- Appointed by the President to develop, implement and maintain all quality assurance routines in compliance with ISO 9001 and Transport Canada Aviation Regulations. (CAR¡¦s)
- As a Quality lead quality auditor performed internal and external audits (system, process, project and procedures) and implemented continuous improvement environment throughout company.
- Measured customer's satisfaction, monitored vendors and evaluated the company performance on a monthly basis. Established routines to conform to internal and external Y2K compliance requirements.

DANA Corporation - GKN Automotive / Brazil (ATH - Precision Forming Plant)

Production and Plant Quality Manager 1993 - 1996
- Supervised one of three existing working shifts. (24 hours manufacturing operation) including daily production scheduling, planning, training, investment studies, and equipment specifications.
- Led company toward the ISO 9001 -1994 registration including establishment of necessary structure and training. ISO registration certificate was successfully received after only 9 months from the company start-up, which became a new record among other manufacturing plants or business units.
- Acted as TQM (Total Quality Management) coordinator regarding prototypes, new tooling approvals, as management link between Production and Engineering Departments and as final contact with customers.
- Implement SMED (Single Minute Exchange Dies) methodology to reduce set-up and non-value added time.

DANA Corporation - GKN Automotive / Brazil (ATH - C.V. Joints Manufacturing Plant)

Manufacturing Engineer - Planning Engineering Department 1992 - 1993
- Performed line balancing analysis, investment studies, machines specification and acquisition routines.
Process Engineer - Project Engineering 1990 - 1992
- Identified process and product improvement opportunities to reduce cost and improve quality.
- Developed prototypes and new products; acted as project engineering department coordinator. (Customers included: GM, VW, Ford, Fiat, Honda, Renault, Toyota)
Process Engineer - Process Engineering 1989 - 1988
- Developed new tooling and conducted tests (i.e.: cutting tools, inserts &, fixtures) for measurement devices, lubricant and coolants, set machining parameters
- Completed SPC studies and initiated improvements for machining line.

Professional Affiliations

- Past Board of Director / Okanagan Science and Technology Council (OSTEC)
- Senior Member / American Society for Quality (ASQ)
- Senior Member / Society of Manufacturing Engineers (SME)
- Registered Lead Auditor / International Register of Certificated Auditors (IRCA)
- Member / Society of Automotive and Aerospace Engineers (SAE)
- Member / Kelowna Chamber of Commerce (KCC)
- Board Member / Okanagan Valley Entrepreneur Society (OVES)

Education

- Bachelor of Science Degree, Mechanical Engineering
(*P. Eng, Professional Engineering registration in process)

Language Skills

- English (Fluent)
- Portuguese (Fluent)
- Spanish (Intermediate)

References

Contacts and references are available on request.

Training and Professional Certifications

- Integrated ISO Management System (Quality, Environmetal, Occupational Health and Safety) Quality Management Institute (QMI) Canada
- Project Management: Tools & Techniques OUC Canada
- Lead Auditor ISO 9001:2000 Transition RBA / IRCA registered training) SGS Canada
- Visual Manufacturing Alpine Systems / Lilly Software Canada
- Software Quality Assurance BCIT Canada
- Quality Systems Auditor, PA National Quality Institute (NQI) Canada
- Occupation Health & Safety regulations / Risk Assessment Employers Advisor Board Canada
- Occupational First Aid Attendant (level 1) First Response Canada
- Lead Auditor in Quality systems (RBA / IRCA registered training) P-E Batalas England
- ISO 9000 Implementation training Excel Partnership Brazil
- Quality Assurance Systems GKN Automotive Inc. USA
- Production Management GKN Automotive Inc. USA
- Dana Quality Award Internal Auditor (Malcolm Baldrige criteria) DANA Corporation Brazil
- Kaisen, Japanese Continuous Improvement Technique DANA Corporation Brazil
- Statistical Process Control (Basic) DANA Corporation Brazil
- Statistical Process Control (Advanced) DANA Corporation Brazil
- Failure Mode and Effects Analysis (FMEA) IMAN Brazil
- CNC Programming DANA Corporation Brazil
- Heat treatment DANA Corporation Brazil
- Management training (module I and II) DANA Corporation Brazil
- Total Productive Maintenance (TPM) DANA Corporation / USA Brazil
- Effective hiring routines DANA Corporation Brazil
- Problem solving techniques DANA Corporation Brazil
- Effective management communication DANA Corporation Brazil
- Time and movement analysis DANA Corporation Brazil
- Meetings Leadership DANA Corporation Brazil

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