Resume - Exp in managing regional operations,Business administration in sales and post sa...

Misco Jobs

Resume #86155

CONTACT INFORMATION:
View contact information...

Seeking opportunities in operations & customer management, Business Administration

EXECUTIVE SUMMARY
- Extensive experience in Operations management, administration, customer Service.
- Working with Service Square Pvt Ltd as Senior Manager
- Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.
- Resourceful at maintaining business relationship with clients and customers
- Skilful at monitoring, & motivating the large workforce

AREAS OF STRENGTH INCLUDE
- Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Maintaining the agreed SLA
- Implementing short/long-term plans for achieving process objectives.
- Ensuring maximum customer satisfaction by providing them with pre/post operational and technical service assistance and achieving delivery and quality service norms.
- Interacting with customers for solving their operational/technical problems.
CAREER FEATURES
From Jun '08: Service Square Pvt Ltd- Senior Manager – Chennai (Concierge Services)

Providing concierge services to more than 35,000 employees working in top notch IT companies like HCL, WIPRO, COGNIZANT, MERILL LYNCH, E BAY, PAYPAL, POLARIS, CITIGROUP etc. in Chennai, Bangalore and Hyderabad through 42 help desks. Have been successful in:
Customer service operations:
- Handling a team of 42 Customer Relations Executives and 3 Team leaders offering host of services ranging from Tours & Travels, PAN, IT returns, entertainment, bill payments, Insurance, repairs & AMC, Real Estate etc. through 42 helpdesk at client premises
- Supervising 4 Managers in Operations, Accounts, Customer Care and HR Department to manage their team consisting of 20 backend executives.
- Vendor Selection and management.

Business Development
- Meeting HR/ADMIN heads to market new services
- Exploring the opportunity of expansion of help desk network in their upcoming facilities.
- Marketing for new Help desk
- Preparation of proposal for new help desk and giving presentation to prospects.

Accomplishments

- Computerization of processes to analyze quantity and quality of services.
- Training of executives in marketing and soft skills that resulted in increase of 30% revenue for the company.
- Re-engineering of processes to reduce TAT and speed up deliverance of services that in turn helped in repeat business from customers.
- Vendor tie ups for high revenue generating services
- Getting new clients for proving help desk services.
- Getting feedback to improve services and products matching customer's requirement.

Nov'03 to May '08: Global Direct as Regional Manager – Chennai (Telecom – VODAFONE)

Business administration

- Monitoring overall operations for processing of VODAFONE POST PAID CONNECTIONS and HSBC Credit Cards in Chennai.
- Leading and mentoring a team of 3 relationship managers in 15 tele calling and back end processing executives in 4 offices.
- Opening new Sales offices and setting up backend operations.
- Coordination with verification, credits and activation departments of VODAFONE.
- Undertaking weekly training session with 6 sales Managers (150) sales executives
- Facilitating changes in VODAFONE schemes to increase sales.
* Customer Services
- Fore fronting post-sales activities for RETENTION of customers, reducing NON-PAYMENT OF BILLS, NON-USAGE
- Redressing customer complaints received direct (walk –in) and through VODAFONE.

Accounts
- Supervising receivables/ refunds to customers and collection of Commission from VODAFONE and other vendors. Mentoring collection team whose prime responsibility was to make collection from the customers defaulting their payment
- Weekly reporting to Head office at Bombay

* Accomplishments

- Augmenting the turnover by 200 %, with optimum utilization of available resources.
- Reducing rejection of applications
- Was able to achieve net activation of 96.3%, & maintained it around 95 %, this is an industry record.
- Distinction of receiving the following awards and appreciations:
o Received "Best Circle Head" award from company in 2006
o Received "Best Administrator" award from VODAFONE Chennai in 2005.
o Received achievement award within four months of joining in 2004.

Oct'94 to Sep'03: India Satcom Limited Assistant Manager – (Customer Service) at Delhi
(Satellite communications - VSAT)

Customer Service: -
- Administered customer service operations in the organization across Northern India.
- Handled a team of 20 engineers for maximum uptime of VSAT's.
- Coordinated activities for installation of VSATS across North India. Monitoring movement of satellite communication equipment across India. Providing logistics support to Engineering and installation team to install VSATS and Hubs.
- Meeting customer for feedback on service and for settlement of disputes for continuous and long-term business relationships.
- Developed and maintained performance reports for the Management and the customer.
- Coordinated with the senior officials of the National Informatics Center (NIC), National Informatics Center Services Inc. (NICSI), under Ministry of Information and Technology and Dept of Telecommunication (DOT) to update them on their projects.

Collections: -
- Successfully handled Annual Maintenance contracts (AMC's) for the VSAT's being maintained in North India. Ensured timely dispatch of invoices and collections in North India. The collection handled by me was both presale and post sales. Presale collections included the advance amount collected towards supply of VSATs and post sales collections included charges towards satellite access charges and post warranty repairs. Also was responsible for collection for the equipment supplies made across the states of Delhi, Rajasthan, UP, Himachal Pradesh and Jammu & Kashmir.
Accomplishments
- Continuous monitoring of 500 VSATs across Northern India and was able to bringing downtime through effective utilization of resources and manpower. This resulted in reduction in downtime penalty and enhancement of revenue of the region.
- Handled projects worth multi crores across North India from Logistics support till the commission of VSATs to Ministry of IT and Deptt of Telecomm
- Preparation of downtime and MIS reports highlighting patterns and causes of fault that helped in improvement of product and services.
- Monitored movement of spares across India.
- Collection of AMC and projects installations charges from across North India.

Commenced career with M/s. Modern Malleables Ltd (New Delhi) as Liaison Officer & Banking Executive (Aug' 91 to Oct'94); Involved in liasioning with Government, Semi Govt organizations
ACADEMIC CREDENTIALS

2006 Master of Public Management Pondicherry University
1995 Diploma Export Management Indian Institute of Export Management- Bangalore
1998 PGDBA Pondicherry University
1991 B.A. (Hons) Social Work Jamia Millia Islamia University, Delhi

DATE OF BIRTH: 18TH JULY 1970
Languages
To speak: English, Hindi, Tamil, Telugu, and Punjabi
To read & write: English, Hindi, Tamil

View contact information...

«« previous resume

next resume »»

Search Results (Resumes 151 to 200 of 2526)

Go to Search Parameters...

Brief Description

Security Management Specialist

Exp in managing regional operations,Business administration in sales and post sales operations

Arc GIS, Geomedia, Erdas Imagin, NARSS

Currently rendering services in the Dewan Salman Fiber Ltd. Hattar Haripur as Maintenance Manager since 30th June 2000.

Research scientist in experimental physics or material science

I am a self starter, that can take a concept or idea, and implement it by using conventional tactics or by thinking outside the box. I like to travel, particularly in Asia. I am learning Chinese (Man.) at this time. I am trained and hold the appropriate credentials as an attorney, Mediator, actor.

A Chemist with 18 years diversified analytical laboratory experience in the field of environmental, petrochemicals R&D, thermal power plant and pharmaceuticals. I have hands on experience on state-of-art equipment like GC, GC/MS, HPLC, HIC, AAS and different other analytical equipment.

I administered an environmental restoration program for the State of North Dakota for over twenty years.

Able to develop strategies in order to face environmental emergencies. Oil spill response. Chemical, biological, radiological and nuclear Technical advisory. Internal auditing for ISO14001 and ISO9001 standarization and procedures. Able to teach a wide range of environmental and energetic themes.

16 years Experienced Warehouse/ Logistics/ Supply Chain Management, Proficient in Inventory Control and Procurement, seeks suitable job.

Qualified and experienced professional in hydrology system modeling and engineering project management. Seeking to attain a challenging position that provides responsibility and management in a research or engineering environment where I can be actively involved in solving environmental issues.

Ph.D. materials engineer with 23 years of R&D experience in: a) Program management; b) Measurement of material properties Test method development and fixture design; c) Polymers, composites and their processing; d) Laboratory supervision and management of technical personnel.

Highly versatile professional offering over 39 years of experience in different sectors for managing and operating business. Cost effective professional, successful in leading corporations through critical phases, turnaround/recovery and fast-track growth

HSE, Fire Fighter, First Aider

Sound programming knowledge in FORTRAN 77, FORTRAN 90/95

A highly effective Chemical Engineering Professional who meets challenges head-on and creates positive change. A creative and detail-oriented Six Sigma Black Belt, with a proven record of success in new product development and process improvement; and track record of success developing and leading

Sales and marketing Experiences.

Environmental Engineer with Background in Hydrogeology and Geology

Seeking Environmental Health and Safety position

Gsm Radio Engineering, UMTS,2G Gsm, Vsat syatems. Operation and maintenance of these systems. Site survey for RAN systems, Proficient with MS word, Excell, Projects and Solaris 2.X,and different work packages. Worked on Motorola BSS systems and Siemens 3G networks with advanced training in these sys

Regulatory complinance, wireless, rf,emi,emc, fcc, tcb,ce marking, r&tte, etsi, cispr,radio

Competencies , skills • • Estimation (BOM) activity based costing (ABC) • Excellent negotiation and analytical skills • Previous customer service experience with key accounts – hands on approach •

Skilled writer with marketing, engineering, and math background. Based in metro Seattle, but will work in other locations. Two graduate degrees; two published novels. Can use Adobe Frame Maker, Microsoft Word, and other authoring tools.

A Uk based professional Chemical/ Process Engineer with 20 years experience in various aspects of Plant Operations and Design. Looking for ex-pat status or home based job/contract. Special interests include Environmental Engineering, solid/ liquid separations and wastewater treatment.

20+ years Civil Engineering experience on Public Works, Utilities, Industrial, Commercial and Residential projects. Experienced in streets, highways, water systems, sanitary & industrial sewers, airports, site development, grading, drainage, underground piping and specifications

Hydrogeologist

Experienced Environmental/Mining Geologist with extensive hands-on experience in both geological and geotechnical data gathering systems. Field work includes the collection, processing and interpretation of air quality data for mold, and asbestos. Excellent communication and writing skills.

I am Chemical Engineer over 18 years of experience in all aspects of combined cycle chemistry, chemical/water treatment operation, quality control and analytical services as Plant Chemist/ Quality Control Supervisor in co-generation power stations. I am a Canadian citizen and willing to relocate.

I am a Civil Engineer and have worked about 10 years in the field of environmental field in verious construction industries in nepal with Multinational Construction Companies.

BTech in Mechanical Engineering specialised in Designing HVAC systems.........

26 yrs in manuufacturing,buying scheduleing,inventory control,lean manufacturing,JIT,Kanban

Two Masters Degrees in Hydro-Geology and Geology from the top ranking university in India. Over 17 years of GIS and AM/FM/GIS working experience with leading companies in Asia and Middle East. Involve in large-scale projects with major clients across the Globe implementing GIS and AM/FM/GIS project

I am a grduate in Civil Engineering and having an experience of 34 years as Civil Engineer.I have acquired Diploma in Computers in Office Management in the year 1991 and utilised M.S.Word &Excel while sending formats to World Bank,New Delhi on behalf of Energy Sector.

I have more than 15 years experience in safety and environmental policy implementation for construction sites, drilling, workovers and explorations, refineries, pipelines, shipyard and onshore/ offshore oilfields installations.My last assignment was with Spie Petrofac International Ltd., for world’s

VP Sales used strategic planning to increase annual profit by $13 mm and sales by 17% in a declining market. Proficient in marketing and sales management (direct, business-to-business, consultative, & value added). Negotiated contracts in excess of $1 mm. Record sales in 5 of the past 9 years.

Excellent experience in Microsoft Office Tools , email ,internet as well as capable of learning and handling any software packages.

25 years experience in IT industry, now specializing in J2EE, Service Oriented Architecture (SOA) and Radio Frequency ID (RFID) solution integration to Enterprise Information Systems (EIS). Willing to travel 100% worldwide.

Refining and petro chemical environmental specialist

Plan for disasters; Respond to recovery relief; Provide care for individual after disasters; Provide social services to the individual during and after disaster

I am a senior executive with more than 20 years project experience, managing sales, marketing, operations, and personnel at the district, regional, and corporate level.

• Experience in multiple project phases - scoping, design, estimating, procurement, materials management, construction, operation, shut-down, cleanup and closure. • Experience in coordination of industry requirements with federal and state regulatory demands.

HNC Qualified Engineer with an extensive experience in a broad cross-section of engineering, predominantly structural/mechanical civil/building services, familiar with all aspects of project management. I.e. planning, cost control, tender evaluations, contract law, health and safety.

Document Controller

Numerous years of experience in environmental regulatory compliance, working with hazardous waste, wastewater treatment and environmental samples. Involved in all concerns for both private sector and governmental compliance with RCRA, CWA, CAA and OSHA regulations.

Twenty six years of experience as Chemical Engineer working on different facilities, on Production, Power House, Operation, Commercial, Safety, Hygiene and Environmental Control Departments.

licensed professional engineer focused on providing quality environmental management and engineering services that allow customers to improve operations and make informed decisions about facilities and properties.

I am a diversely experienced Occupational Safety and Health professional with demonstrated experience in managing safety and health departments, as well as providing environmental support for chemical manufacturing sites.

Attain a professional position in water-wastewater engineering and bio-chemical treatment processes to use and develop skills valuable to the professional practice of environmental engineering

I am interested in any local position as a Scientist, Assistant Scientist, Associate Scientist, Technologist, or Laboratory Technician in the field of Microbiology or Biology. I would like an opportunity to post for any position that would fit these criteria.

Over 6 years comprehensive experience in environmental and waste management consultancy, management, supervision for various industrial sectors. Supplemented with experience in health and safety in construction sector. Certified Manager of ISO 14001, NEBOSH certificate with distinction.

First 1 2 3 [ 4 ] 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Next Last

Seach Parameters


Change search parameters...
INDUSTRIES: Environmental;
Change search parameters...
Keywords: (e.g. mining engineer)		Find results with:


Save this search parameters...
Post job with this search parameters...

Frequently Asked Questions

What's the most effective way to perform a search?
Go to Advanced Search
1. Select 'Industries', 'Categories', 'Education', and 'Experience' fields. Click 'Search' and look through results.
2. Enter one or two of the most important keywords. Click 'Search' and look through results.
3. To search within results add more keywords.

How can I find resumes that contain specific exact phrase?
To search for an exact phrase, just put quotation marks around two or more words, for example "mining engineer". Use this feature to narrow your results or to find words that can be typed differently, for example AutoCAD "Auto CAD".

More Frequenly Asked Questions...

Employer's Center

» Employers Home

» Feedback

» Help

» Post Jobs

» Edit/Delete Jobs

» Search Resumes

» Resumes By Email

» My Account

» Log In

» Log Out