Resume - Highly skilled Quality Control and Research & Development Lab Technician

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Resume #86478

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WORK HISTORY
Owner, Precise & Direct Credit Repair (October 2006-Current)
 Obtain customers who have bad credit or credit issues through direct marketing or referrals from car dealerships, apartment complexes, mortgage brokers and home builders
 Pull clients credit to evaluate their creditworthiness
 Educate clients and help them resolve credit issues through writing letters or contacting credit bureaus, collection agencies or original creditor
Customer Service Rep II, Quest Diagnostics (April 2004-October2006)
 Handled high volume patient/customer phone inquiries concerning bill balances, payment plans, credit card payment, patient pricing, rebilling insurance companies and general customer concerns.
 Processed adjustments, refunds, transferring bills, mail returns and manual sales.
 Evaluated and responded to all aspects of written billing inquiries from the patient or their representative, including but not limited to: billing insurances, updating invoices, problem solving billing issues and complex customer complaints
Customer Care Associate. Home Depot Customer Contact Center (April 2002-July2003)
* Received inbound phone calls for escalated complaints or issues with Home Depot
* Logged customer complaints in database
* Responsible for diffusing hostile customers while giving top quality customer service by using information gathered and multiple HD contacts to resolve problems
* Used independent judgment to make a determination of escalation process and protocol necessary to insure customer satisfaction
Laboratory Technician (Quality Control/).Warner-Jenkinson Company (January 2000-August 2000)
* Performed all standardized test procedures and methods
* Performed laboratory wet chemical tests using written methods and procedures
* Analyzed dye blends, lake blends and liquid colors for shade, color and strength
* Made production adjustments directly
* Approved and rejected in-process samples
Technician II (R&D) Scientific Staffing, Protein Technologies International (July 1999-January 2000)
* Developed, set-up and performed lab experiments
* Gathered, and analyzed data and reported the results of lab experiments according to outline or plans
* Determined various chemical and physical properties of food proteins, milk products and related products marketed by Protein Technologies Group
* Prepared food products utilizing products marketed by Protein Technologies for application tests
* Supported the on-going operations of the lab and support pilot & plant trials
Independent Research Project-Independently conducted process research resulting in the development of a nutritional supplement for the diabetic consumer. After clinical trial this product will be marketed.
Successfully enhanced Nestlé's most popular nutritional beverage and supplements through flavoring, coloring, and adjusting the isolated soy protein level and increasing the viscosity.
Clinical Care Associate, Christian Northeast Hospital, N.E. (January 1999-July 1999)
* Maintained documentation of all aspects of patient care
* Collected blood specimens by venipuncture or capillary measures
* Operated EKG equipment, performed EKG's and recognized life threatening dysrhythmia
Quality Control Lab Analyst Kraft Foods. Inc (May 1998-August 1998)
* Tested pre-blend and blended samples
* Conducted moisture test on samples via vacuum oven
* Performed Delvo and Snap Test on milk samples
* Conducted Babcock Fat test
EDUCATION
Southwest Missouri State University, Springfield, MO, 1999
Major: Cell & Molecular Biology (Biomedical Sciences) 4 years completed

SKILLS
Laboratory
Chromatography: paper, thin-layer, HPLC
Electrophoresis: SDS-PAGE, Western, Southern, & Northern Blots
Polymerase Chain Reactions (PCR), DNA Sequencing, Assaying, IR & NMR, Electroporation
Histology & Micro technique
Viscometer, Colorimeter, Steam Table and Pilot Plant Equipment
Knowledgeable of Medical Terminology
Knowledgeable of OSHA Regulations
Computer
Proficient with Corel Word Perfect Suite 8.0, Microsoft Office '97-2000
Knowledgeable of Spreadsheets: Excel, Lotus 1-2-3
Excellent Typing Skills/Speed
REFERENCES
Professional and personal references available upon request.

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I have M. Sc degree in Analytical Chemistry and 3 years experience of working on Analytical Instrument (GC-MS/µECD/FID, HPLC-FLD/VWD, Microwave Reaction system etc.), under the Project entitled “Pak-EPA Marine Water Pollution Monitoring Project at National Institute of Oceanography, Karachi-Pakistan

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I possess a BSc. Degree in Chemical Engineering and post grade studies in Health and Safety Engineering Specialist. I worked 16 years as Industrial Hygienist and Health and Safety Specialist at the Venezuelan Oil Industry (PDVSA).

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Environmental Coordinator, experienced in: annual reporting, auditing, Title V permiting, SWPPP, SPCC, environmental program development, environmental training development, and project managment.

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