Resume - Professional Receptionist/ Switchboard Operator

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Resume #86802

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Personal Details
Title Ms
Date of Birth 1971-07-26
Nationality South African
Gender Female
Race White
Marital Status Divorced
No. of Dependents 1
License Code 08
Own transport Yes

Additional Info
Computer Skills Microsoft Word Powerpoint
Powerpoint Presentations Excel (Basic)
Skills * Excellent customer service skills
* Natural flair and ability to work on own initiative or as part of team.
* Fast learner * Strong interpersonal, office administration and multitasking skills.
* Excellent listening skills with a strong attention to detail.
Home Language English
Other Languages Afrikaans
Schooling
Name of Institution Mondeor High School
Highest Std. Passed Std 10 (Grade 12) Senior Certificate
Date Completed 1990
Subjects English, Afrikaans, Maths, Art, Accountancy And
Geography
Leadership & Achievements Merit in Art Competition
Tertiary Qualification
Name of Institution IISA
Qualification C.O.P for Short Term 1
Location Gauteng
Name of Institution IISA
Qualification I.C.I.B.S (Short Term 2)
Location Gauteng
Registered with Recruitment Agencies
Name of Agent Area
Careers Boksburg
Employment History 1 – most recent employment first
From Date 2001/07/31
To Date 2003/11/01
Company Name CELLSURE/ VODASURE / INSIGNIA
Location Rivonia
Industry Insurance
Company Size 60 people
Nature of Business Short Term Insurance for Vehicles and Cell Phones
Job Title Frontline Receptionist
Job Type Admin
Part / Full Time Full Time
Salary R7 000
Reason for leaving Stay at home mom
Referee / Superior Eunice Bailey/ Pam Bowen Tel: (011) 844 2890
Designation Manager
Duties (Full description)

SOFTWARE USED:

(Please list packages, e.g.
MS Word
MS Excel
E-Mail
Internet General Switchboard
♦ Answering Switchboard for 5 different companies
(Insignia, Cellsure, C.I.M, First Africa and D.A.T.),
♦ Posting out of Policies
♦ Franking and registering mail
♦ Printing stat reports from the Call Sentry and updating names and extensions on Call Sentry
♦ Typing Repudiation letters for C.I.M.
♦ Checking faxpress and rerouting faxes to correct departments
♦ Checking Emails
♦ Filing
♦ Capturing returned mail on Insureplus system
♦ Checking C.I.M. Policies
♦ Call Centre
♦ Capturing Claims after validation
♦ Processing claim from start to finish
♦ Checking band insurance
♦ Blacklisting stolen/ lost cellphones on Epix
♦ Ordering cellphones from replacement Agents
♦ Extensive liaison with clients
♦ Dealing with incoming clients and sorting out any claim queries
In-house packages:
* Insureplus
* Call Sentry
Employment History 2
From Date 1997
To Date 1999
Company Name INSTITUTE FOR INTERNATIONAL RESEARCH
Location Auckland Park
Company Size 80 People
Industry Conference and Training
Nature of Business Conference and Training
Job Title Frontline Receptionist/ Switchboard
Job Type Admin
Part / Full Time Full Time
Salary R4500
Reason for leaving Relocated
Referee / Superior Cathie Fletcher
Designation Manager Tel: (011) 771- 7000
Duties (Full description)

SOFTWARE USED:
♦ Switchboard on Teleboss 2000
♦ Switchboard also on a Siemens Hicom 120/1320
♦ Typing of delegate certificates
♦ Keeping stock of stationery and ordering of such
♦ Franking of post
♦ Packaging of files for couriers or Post.

Microsoft Word, Internet, Email

Employment History 3

From Date/month/year
To Date/month/year
Company Name REALTY 1 ELK
Location Rosettenville
Company Size 15 people
Industry Estate Agency
Nature of Business Selling Homes and Rentals
Job Title Receptionist
Job Type Admin
Part / Full Time Full Time
Salary R2500
Reason for leaving Was offered a better position with a better Salary
Referee / Superior Mario de Sousa
Designation Owner
Contact Details
Additional Comments Unfortunately company has since closed down
Duties (Full description)

SOFTWARE USED:
♦ General Switchboard
♦ Switchboard on a PABX system
♦ Typing adverts
♦ Filing
♦ Admin duties

Microsoft Word for Windows
Employment History 4
From Date 1995
To Date 1996
Company Name FIRST NATIONAL BANK
Location Rosettenville
Company Size 100 Staff members
Industry Banking
Nature of Business All Banking, Loans etc.
Job Title Teller and Enquiries Clerk
Job Type Cashier
Part / Full Time Contract
Salary R550 per week
Reason for leaving My contract came to an end
Referee / Superior Janice Olivier Tel: (011) 435 0110
Designation Manager
Additional Comments Unfortunately company has either closed or moved since then
Duties (Full description)

SOFTWARE USED:
♦ Bank deposits
♦ Withdrawals for clients
♦ Balancing Journal
♦ Banking enquiries
♦ Issuing of New cards
♦ Replacing lost or stolen cards
♦ Cancelling of stolen or lost cards
♦ Issuing Bank cheque books
♦ Issuing of bank guaranteed cheques.
In-house system
Employment History 5
From Date 1992
To Date 1994
Company Name LEGALWISE
Location Gauteng
Company Size 10 Staff members
Industry Legal
Nature of Business Legal Assistance to Members
Job Title Frontline Receptionist/ Cashier and Secretary
Job Type Admin
Part / Full Time Full Time
Salary R1 750
Reason for leaving Left to work at First National Bank
Referee / Superior Grant Rae/ Alpheus Mothlasedi Tel: (011) 836 8422/9
Designation Managers
Duties (Full description)

SOFTWARE USED: ♦ Reception
♦ Dictaphone Typing
♦ Filing
♦ Written correspondence with clients
♦ Assistant to Legal Advisors
♦ Receiving monies from policy holders
♦ Explaining policy to clients
♦ Signing up new clients
♦ Banking
♦ Stationery
♦ Training of new staff

Microsoft Word, Dictaphone
Employment History 6
From Date 1991
To Date 1992
Company Name ARCHER CLOTHING
Location Gauteng
Company Size 12 Staff members
Industry Clothing
Nature of Business Clothing
Job Title Despatch Clerk/ Girl Friday
Job Type Girl Friday
Part / Full Time Full Time
Salary R1 350
Reason for leaving Left to work at Legal Wise
Referee / Superior Susan Loots Tel: (011402-7211
Designation Manager
Duties (Full description)

♦ Loading and Off-loading of containers
♦ Getting orders ready for Delivery
♦ Supervising Staff
♦ Visiting Clients to sort out any problems with stock or orders

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