Resume - Results-driven professional with 20 years experience in patient research studies...

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Resume #87212

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PROFESSIONAL SUMMARY
Results-driven professional with 20 years experience in patient research studies, data analysis, medical terminology and management. Consistently successful interactions with all staff levels while providing excellent customer service and flexibility using highly effective verbal and written communication skills. Strong analytical skills with ability to evaluate workflow systems, identify opportunities for improvement, develop, implement and monitor action plans. Instrumental in problem-solving departmental needs. Adaptable to various automated processes. Maintain functionality of operational system for departments while ensuring ultimate customer satisfaction, accuracy, consistency and integrity in support of performance improvement measures.

WORK EXPERIENCE
BAYLOR COLLEGE OF MEDICINE 10/08-9/09
Project Manager, COI
Research Oversight Administration
* Managed BRAIN for COI, ICOI and ECOI.
* Reported Institutional Conflict of Interest for the College.
* Reported Industry Conflict of Interest for the College.
* Reported Individual Conflict of Interest for the College and Principal Investigators.
* Alerted leadership regarding actual and/or potential conflict of interest for their review.
* Worked with programmers in the formulation of ideas to include COI features, reporting mechanisms and testing.
* Participated in staff training for clinical research and compliance.
* Analyzed and oversee Metrics; including reporting and presentation preparation.
* Instrumental in the re-organization/re-structure of dissolved departments.
* Interviewed potential staff; exit interviews for staff of dissolved departments.

BAYLOR COLLEGE OF MEDICINE 11/06-10/08
Project Manager, Clinical Research
Center for Cell & Gene Therapy
* Conducted orientation, training and re-training, if applicable for new and current research staff.
* Managed patients/studies, designed/implemented plans to provide continual patient/study coverage.
* Disseminated new, altered and relevant information to staff.
* Represented staff in relaying information to administrators and physicians; including process improvements.
* Managed projects to ensure implementation in accordance with specified objectives.
* Analyzed project goals, planned deadline schedule for project completion; including inception to completion.
* Developed, recommended and implemented necessary improvements/changes for department.
* Prepared and participated in the preparation of reports; including research work.
* Registered patients, in charge of patient care; including consents, appointments, treatment and adverse events.
* Acted as liaison between patient and physicians regarding problems, adverse reactions and follow-ups.
* Coordinated all care for enrolled patients to ensure study implementation and data collection.
* Coordinated and ensured accurate study conduct for protocols; disseminated reports to committees.
* Reviewed/revised development of database features with programmer for use by staff.
* Authored policies & procedures related to the database.

BAYLOR COLLEGE OF MEDICINE 07/03-11/06
Lead Project Coordinator
Center for Cell & Gene Therapy
* Assisted in development and maintenance of database for research studies and patients.
* Analyzed and ensured accurate data collection/entry and abstraction; identified database problems and fixes.
* Collected and entered patient data; including reports and summarizations of research data.
* Coordinated and scheduled research patients appointments for tests and procedures related to studies.
* Interfaced with prospective patients/families, shared and explained applicable educational materials.
* Assisted in determining patient eligibility for research studies; including assurance of on-going eligibility.
* Participated in various investigator and coordinator clinical research meetings.
* Completed, maintained and updated patient files, case report forms and adverse event reporting.
* Conducted reports and audits for DRC, IRB, FDA committees and agencies.
* Determined patient-specific health needs; including creation/implementation of tailored plan of care.
* Worked with various clinical specialists and physicians at TCH, TMH, Baylor, GCRC and private physicians.
* Assisted in the screening, interviewing and final decision process for prospective employees.
* Contact for physicians regarding in patient/out patient status and disseminated information to staff.

UNIVERSITY OF TEXAS HEALTH SCIENCE CENTER 09/98-07/03
Database Specialist, Data Management/Information Systems
Harris County Psychiatric Center
* Performed data entry, analysis and quality control of data collection systems for hospital.
* Evaluated the credibility and integrity of primary procedures related to databases.
* Synthesized patient data into summary tables, graphs, spreadsheets and reports for presentations.
* Reported patient data to MHMRA for funding.
* Created hospital-wide resource indicators and various data collection instruments and methodologies.
* Prepared graphical representation of data to hospital-wide committees for trend tracking.
* Worked with programmer to build and implement new database.

UNIVERSITY OF TEXAS HEALTH SCIENCE CENTER 09/97-09/98
Senior Support Specialist, Quality Programs
Harris County Psychiatric Center
* Maintained and reconciled monthly budget reports and BUY CARD transactions.
* Processed requests and consulted with staff regarding FMLA standards and requests.
* Monitored staff files for continuing education, compliance and training.
* Prepared personnel action requests for salary adjustments, transfers and terminations.
* Tracked and reported weekly time sheets for staff using KRONOS software.
* Created graphical storyboard projects highlighting departmental progress.
* Analyzed patient satisfaction surveys and results for customer service improvement.

Houston Independent School District 05/90-08/97
School Registrar
* Reported student and faculty attendance for state compliance and funding.
* Maintained student records and faculty personnel files.
* Managed grade reporting, including PEIMS data/reporting for the State of Texas.
* Performed as SASI site coordinator for data entry regarding student demographic information.
* Registered incoming students and withdrew transferring students.
* Transferred student records to receiving schools. Requested transfer student records.
* Handled monies for school lunch program.
* Assisted school Principal in various duties.

EDUCATION - 143 credit total hours
Houston Baptist University, earned 79 credits
Houston Community College, earned 12 credits
University of Texas at Austin, earned 52 credits

COMPUTER SKILLS
Microsoft Applications: Outlook, Word, Excel, Access, PowerPoint, Windows XP, Internet

ADDITIONAL SKILLS
Bilingual-Spanish: speaking/reading/writing. Proficient in medical terminology. Experience in Metrics analysis.
Solid interpersonal and customer service skills.

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