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Experience: Over 15 years of combined experience, in Electronics Manufacturing, Repair, Installation, and Customer Service
Industry Experience History
Kollsman Manufacturing Inc. Merrimack, NH
Production Associate (Lead) Medical Products Department
„«Performed Final Test on ACS:180 SE Automated Chemiluminescence System
„«Troubleshot and repaired all system failures to component level
„«Modified and wrote test procedures improving quality and efficiency
„«Interviewed, and trained junior technicians per approved procedure
Hologic Inc. Bedford, MA
Senior Technical Network Software Specialist Customer Service Department
„«In a fast paced environment answered, and/or researched all customer issues
„«Logged all customer contact including final solution
„«Resolved all issues referred to me or verified specific equipment failure
„«Upgraded and reloaded customer software remotely as necessary
„«Via phone, supported Field Service Engineers, shipped parts as required
Cabletron Systems Inc. Rochester, NH
PCB Repair Technician Manufacturing RMA
Project Manager Installation Department
„«Using O-Scope/VOM/ATE and schematics, repaired PCB to component level
„«Developed additional test equipment to streamline and improve test process
„«Wrote and implemented ECN¡¦s modifying test procedures, and trained technicians
„«Reviewed with customer planned network installation prior to installation
„«Installed and certified LAN networks at customer sites throughout US and Canada
„«Configured Hubs, Routers, Bridges and various cable technologies including Ethernet, Token ring, FDDI
„«Verfied UTP, STP and fiber Optic cable plants
MCP Certified MicroSmart Inc./Portsmouth
Technical Certificate 3.85 of 4.0 DeVry Institute of Technology
Military USMC
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