Resume - Information systems - Analyst /Programmer/Project leader/Business Analyst

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Resume #21531

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EDUCATION/Awards:
Master of Computer Science, 02/97
Technical University of Nova Scotia, Halifax, Nova Scotia Canada

Bachelor of Computer Science, 05/93
Acadia University, Wolfville, Nova Scotia Canada

PROFESSIONAL HIGHLIGHTS:
* Over 11 years of technical and business experience over a wide range of industries: Financial, Banking, Retail and wholesale, Billing, Automotive, Healthcare and Accounting.
* Served in many capacities: Project Manager, Business Analyst and Systems Analyst.
* Full System Development Life Cycle experience: Requirements, Analysis and design, coding, testing and implementation/maintenance.
* ISO9002 Certification Award by DaimlerChrysler Financial as an acknowledgment to my effort toward auditing/correcting the existing processes.
* Performance and leadership Award from DCI and DaimlerChrysler

SOFTWARE and LANGUAGES:
COBOL II/VS CICS IMS
DaimlerChrysler DCSS JCL/Instream Procedure VSAM
SQL TSO/ISPF MVS
FILEAID QMF/Pro*edit XPEDITER (CICS/Batch)
MS Office 95/98/2000/XP C language Inner Test for CICS
JAVA 2.0 HTML Java Servlets/Applets/JDBC
C++ Visual Age 4.0 Smart Test
Endevor, PANVALET, Infoman DCSS (DaimlerChrysler) DB2
BMS/GT Lutos-Notes 5.0
SPUFI
ABEND Aid

Operating Systems:
IBM MAINFRAME (MVS 390) Windows 98/2000/NT/XP
UNIX (HP3000 and Sun) OS/2

EXPERIENCE HISTORY:
10/2004– 03/2005 Sr. Business/Systems Analyst IIT (International Info. Tech.) Libya

* Conducted interview with key users in different level of business organizations and gathered and validated the existing documentation against the current processes within each department.
* Identified any manual and inner or cross departments processes and relations that might be automated.
* Present the user with master plan toward possible automation projects.
* Writing up memorandum of understanding (MOU).
* Recommend biotech software solutions to various clients within the security business.

03/2000– 07/2003 Sr. Business/Systems Analyst CIBER (Formerly Decision Consultants Inc.)

While engaged on the DCI/DaimlerChrysler Financial/Mopar from 03/2000 to 07/2004:

* Analyzed the systems source codes, tables and job-streams, conducted interviews and carried out analyses and documentation as a part of the Gap Analysis Study and validation.
* Identify the critical issues of the Simple Interest project, form hypotheses, analysis, synthesize conclusions into recommendations, and present results to client management as a part of the GAP Analysis.
* Conducted and verified reports balancing with the senior accounting personals for the fast trucks project.
* Project management and leadership of the Simple Interest Project. This was a critical 200 hours project that utilized 5 resources to replace the calculated Simple Interest information with the Customer Rate information throughout the system. Performed the analysis to identify all affected programs, assigned and monitored and validated the work of my team members. Gathered data, conducted interviews, organized information, and carried out analyses based on that information. Identify the impact and the critical issues of the Simple Interest project, form hypotheses, design analyses, synthesize conclusions into recommendations, and present results to client management.
* Resolved many trouble tickets with a high degree of severity and complexity in a fast efficient manner that resulted in an excellent customer satisfaction rating.
* Gathered the requirements and Performed analysis, design, implementation and unit and system testing for the Canadian Dealer Expansion Project.
* Resolved a major accounting issue when a system was charging customers incorrect interest rates to a particular variable rate account. I have identified the problem and manually re-calculate the monthly payments and the overage of each payment to be refunded to the customer using the equations and tables values embedded within the system Cobol source code and fixed the interest rate of the system to prevent this problem from re-occurrence.
* Upon the legal department request. I have gathered and documented the business rules from the system Cobol source code and tables values for the late charges for trucks and cars in every state.
* Assist the Deloitte-Consulting in identifying the MBCC and CFC portfolio system business requirements for the Asset Backed Security System (ABS).
* Designed application programs using data flow diagrams, data stores and structure charts using Visio tool.
* Developed and assisted other team members to develop test plans and test data for many projects.
* Assisted users in conducting User Acceptance Testing for any new enhancements by securing login ids for the test regions and moving the appropriate records from the production to the test region.
* Provided 24x7 on-call production support for the Lease/Retail systems.
* Coded and unit tested programs for the Fast Truck Project. The work was complicated and the deadlines were very short. The team met all the required deadlines. Awarded a DCI Performance Award for efforts on this project.

The Mopar 5300 D2D Connector development project utilizes dealer's inactive and obsolete inventory to satisfy dealer referral orders. This system will improve dealer parts management practices by enhancing part availability, reducing excess and inactive inventory, and improving the effectiveness of the parts pipeline. Ultimately, D2D Connector is estimated to save Mopar millions of dollars. In the first month D2D Connector was implemented, over half a million dollars in parts were sold. This project required modification to GPOP (Global Part Ordering System) and development of over 40 online, batch, stored procedures, and includes, as well as documentation updates/creation. The implementation of an Off Shore programming arrangement to a third party vendor transitioned the duties of this project to the analytical development of program changes. The Sprinter project was designed to add all Sprinter fleet customers to GPOP (Global Ordering Part System).

* Participated in GPOP (Global Ordering Part System) discussion meetings to identify the business requirements and analysis for D2D and Sprinter Projects. Document all stages in the D2D process including business requirements and functional specs, unit/system testing and implementation.
* Developed batch programs to convert EDI-850 Chrysler format into a complete GPOP order and send EDI-855 ASN to customers systems.
* Completed the requirements, analysis, design, coding and testing of a time expiry mechanism across six time zones and 5300 dealers. The process will give the supplying dealer specific time duration to respond before the system allocates another supplier. When the dealer is closed or near closing, this process will accumulate the orders until next business day. The system will prevent the dealership from supplying the part to any other dealer/vendor once this dealer decline the system request to supply the part.
* Modified GPOP to decrement dealer part availability and reserve inventory for D2D referrals.
* Modified GPOP to accept reinstated back orders from Dealer to Dealer referral process.
* Developed a D2D Part Status Tool for developers and production support.
* Modified the Part Master file to identify D2D parts.
* Developed COBOL batch and CICS online programs, in an IMS/DB2 environment for D2D project and general maintenance for GPOP (Global Part Ordering System).

10/98 to 06/99 Systems/Analyst Credit Union Central Alberta

RESPONSIBILITIES:
Assigned to the Credit Union Transaction System team to maintain and enhance the CMS (Credit Card Management System), FAS (Financial Authorization Systems) Settlement and Merchant Systems. These systems are part of the Vision-Plus Credit Management Systems (CMS)
* Gathered requirements from the end users via conference calls.
* Prepared structure charts and data-flow diagrams.
* Wrote technical specifications and pseudo code.
* Designed and developed multiple programs to meet the user needs using COBOL, CICS, IMS and DB2 on mainframe MVS environment.
* Modified and enhanced more than 400 programs to meet the user needs using COBOL, CICS and DB2 on mainframe MVS environment.
* Analyzed and traced various transactions.
* Responsible for ad hoc reporting.
* Assisted the users with their queries and extracted and transmitted any missed settlements to the proper clients.
* Wrote JCL In-stream procedures.
* Volunteered when extra help was needed to finish some of the daily batch test runs and ensured their successful completion.
* Analyzed IBM Abend Codes and fixed any affected programs and ensured completion of the daily batch test which runs in various CICS regions.
* Provided 24 hour on call support for all Electronic Transactions Systems batch and on-line.

04/98 to 09/98 Consultant Calgary Regional Health
Authority

RESPONSIBILITIES:
Assigned as a Programmer/Analyst to maintain and enhance the Patient information and Accounting systems at Calgary General Hospital.
* Gathered requirements from the end users.
* Wrote technical specifications and pseudo code.
* Designed and developed programs COBOL and DMS II in mainframe environment.
* Designed and developed screens.
* Modified and enhanced programs upon user requirements.
* Analyzed and fixed abended applications or programs.
* Wrote test plans and test cases.
* Assisted the users with the newly added functionality to their systems.
* Provided 24/7 On-Call support for all the hospital computer applications.
* Updated the technical manual using MS WORD.

07/97 to 04/98 Consultant Keane Canada

RESPONSIBILITIES:
Performed the role a Programmer/Analyst assigned to a Y2K project for Goldmen-Sachs and Citibank Visa, London UK. The goal of this project was to ensure that their systems were Y2k compliant.
* Analyzed various financial applications and identified the affected codes utilizing VIASOFT tool.
* Designed test cases.
* Performed unit tests per baseline, regression and future testing.
* Documented test results and test cases, as well as, program changes.

01/95 to 12/95 Instructor Acadia University

RESPONSIBILITIES:
* Taught undergraduate C and C++ programming language courses.
* Graded student's assignments and midterms.
* Tutored students when necessary.

06/93 to 07/94 Programmer/Analyst Bank of Canada

RESPONSIBILITIES:
Programmer/Analyst for the Bank of Canada, assigned to the Financial and Administrative Systems, General Ledger and Human Resource sub-systems.
* Developed and tested new programs and modified and tested existing programs to accommodate changes in user requirements using C, COBOL, DB2 and CICS on an IBM mainframe MVS environment.
* Resolved problems within the estimated amount of time.
* Trained users on systems capabilities and usage.
* Produced all test cases for unit and systems testing.
* Performed unit testing and system testing.
* Provided 24X7 support for five large systems and secondary support for three others.

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Information systems - Analyst /Programmer/Project leader/Business Analyst

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