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Skills:Cisco routers, 3Com Access server, 3Com Core Builders Switch 7000 HD, Cisco PIX 520, Configuring TCP/IP.Novell Netware, Windows 95/98/NT/2000, Linux, Solaris.Cisco Works, HP Open View, Systems Management Server, 3Com Transcend Manager.Exchange 5.5/2000, Lotus Notes
Professional Experience
Company: AT&T (IP services) Oct 2001-To date
Position: Network Engineer/Consultant
Project Title: Network Support
Responsibilities:
Resolve problems through interaction with internal and external groups as needed.
• Responsible for troubleshooting applications conforming to protocol layers.
• Instruct and assist NOC in performance of routine tasks.
• Dispatch field technicians and vendors as needed.
• Monitored customer circuits and equipment
• Maintain and managed trouble ticket system for Voice & Data, ATM, Frame Relay and VPN
• Utilize remote test applications for physical and logical layer testing.
• Work with customers on premise equipment configuration issues.
• BGP Peering coordinator & Network backbone support
• Bandwidth monitoring & Emergency Network Response
• Used HPOpenView and other tools to monitor company network health.
• Responsible for documenting operating procedures
• Brought overall response times down to less than five minutes per incident
• Equipment procurement (servers, work stations, OS software, routers, CSU/DSUs, cabling)
• Responsible to proactively monitor and maintain the extensive wide area Voice and data network (WAN)
• Provide 1st and 2nd level technical support for WAN related issues. Work closely with Telco, element managers, and other 3rd level support to resolve pending issues. Troubleshoot issues involving routers, WAN switches. Reconfigure equipment as necessary and analyze data to isolate the problem.
Document history of work performed using Clarify and BMP Systems.
Technical/User Support
• Significant background in identifying and implementing solutions to diversified end-user
Information technology issues.
• Supported users of a broad array of commercial software applications, including Windows 95/98/NT
• Responded to user inquiries and support requests
• Documented open user issues and managed user profile database to expedite resolution of problems...
• Cultivated and maintained productive working relationships with users, superiors, subordinates and
Associates in fulfilling organizational technical support requirements.
Company: StarBand Communications (GE), VA Aug 2000-Aug 2001
Position: Network Engineer/Consultant
Project Title: Migration to 2000
Primary Business:
Company deals with the satellite communication providing Dish networks to non-business residents all over US with the Headquarter in ISRAEL.
Responsibilities:
I worked with team of people responsible for the installation of new domain comprising Win 2000 and mailing system as Exchange 2000 upgrading the overall infrastructure from NT 4.0 and Exchange 5.5.Keeping in mind all the facets of connectivity like LAN, WAN, TCP/IP, DHCP, WINS, Backup, Antivirus. We were also involved for the configuration installation and maintenance of security features using Cisco PIX firewall. Comprising two sites Virginia and Georgia we have supported almost 2500+ users and many others as a field engineers.
Jobs Done:
• Designed and deployed multi-site Windows 2000 and Exchange 2000 system for 2500+ users. Integrated Windows NT with 2000 and migrated all workstations and data from Exchange 5.5 to 2000. This also included the configuration, managing and troubleshooting the client connectivity with MS Outlook and Outlook Web Access.
• Assisted in developing corporate policies for IT. Installation and Configuration of Domain controllers, Windows 2000 application servers and print servers on Compaq, Dell hardware with various configurations of Fault Tolerance. Setting up trust relationship across domains. Design and set up replication between domain controllers. Configuration of TCP/IP, DHCP, WINS.
• Providing assistance in developing firewall, router, and WAN configurations to support advanced messaging environment.
• Performed setup and configuration for Production, UAT server Backup and Recovery for multiple NT Servers using Arc Serve IT and Veritas backup software.
• Enforce & deploy enterprise security & anti virus policy by using PIX Firewall, Norton Antivirus 7.0.
• Provided EIGRP variance for load balancing and IP NAT and configured security using PIX firewall. Installed and configured DELL servers with Windows NT and IIS, DHCP and DNS.
Environment: VOIP, VPN, PIX/Raptor Firewall, Cisco 2501/2503/2600/3640/7200 routers, Cisco 2900 Catalyst, 3COM 1100 Series Switches, DHCP, RAS, Cisco Works2000, What’s Up Windows 2000/NT 4.0 MS-Exchange 2000/5.5, DELL Servers, ISDN BRI, PRI, Frame-Relay, ATM, V-LANs, V-SAT, DHCP, DNS, WINS, MS-BackOffice suite, DHCP, RAS, WINS, RAID 5 Controllers
Company: Union Texas Petroleum Jan 1999 - July 2000
Position: Network Engineer
Project: VPN, Network Security/updated, SMS, Helpdesk
Primary Business:
Country’s largest Oil and gas Exploration Company with the Headquarter in Plano Texas USA.I worked with team of six people. Also provided the support time to time to the helpdesk team as well besides that major responsibilities included to make sure the proper connectivity issues from the branch offices (Oil fields) to the main office and backbone to USA.
Responsibilities:
This included the support of almost 3000+ users directly and many other facets of connectivity related to CISCO, VPN, VLAN, and WINDOWS.
Jobs done:
Involved in the designing, installation, configuration & operations of internet-work which covered the following:
• Provided support to over 125 Branch offices around the country and implemented WAN redundancy security features for infrastructure.
• As Network Engineer installed and configured internet connectivity using Cisco 3640 series and 4000 series.
• Configured Cisco 1900 & 2924Xl (Enterprise) switches for LAN connectivity
• Installed and configured Cisco Edge router 2500 along with the implementation and configuration of Network address Translation.
• Configured TFTP server to upgrade IOS in router.
• Managed the network by configuring the VLANs. Configured on 3Com ATM CellPlex 7000 Backbone switches with ATM and VLANs on CoreBuilder 3500 Backbone switches with Fast Ethernet
• Implemented & configured Extended access list on the router for security.
• Implemented and managed a PIX firewall. Configured IP routing protocols (EIGRP, OSPF, and RIP) on Cisco Routers and Implemented & Configured Network Address Translation on a Cisco 2500.
• Designed, implemented and managing a VPN through local ISP.
• Managing the daily users problem and software distribution through SMS.
• Migrated the email system from Exchange 5.5 to Lotus Notes.
• Installations of Oracle RDBMS 7.3, 8.0.5, 8.1.5 under Windows NT 4. & Solaris 2.5.1 Install and test Oracle 8 in preparation to upgrade existing Oracle 7 databases.
• Install, upgrade, and maintain Oracle tools and software
• Monitor and tune database performance, space usage, and memory usage
• Installed Solaris 7 on SUN SPARC and Intel based servers Administer user accounts and roles and enforce database security.
Environment: TCP/IP, IPX/SPX, RAS, Cisco 2600/2500/3600/4000 series routers, Cisco 2900 series Switches, MS Exchange Server 5.5, Windows NT 4.0, Novell Netware 3.12 ,Compaq, DELL, HP & IBM Servers &Workstations ISDN and PSTN, Ethernet.
Company: Merry King Computers Jan 1998 – Dec 1998
Position: Systems Support Engineer
Projects: Installation, configuration and support
Primary Business:
The company was a solution provider to different corporations all over the Pakistan.
Responsibilities:
I was the teamlead at six engineers and was playing the major role in the installation and escalation of the different sized networks at different clients and then support them in a timely fashion. It also included the report writing and presentation to the managements.
Jobs Done
• Led the customer support team of 6 engineers.
• Designing, Planning and implementation of LAN for the DHA and Agro chemicals Pakistan using the TCP/IP.
• Installed, configured and provided interim NT LAN administration & PC support.
• Cabling diagrams designing (installed 10Base-2, 10Base-5 and 10Base-TX AT&T structured).
• Responsible for the installation, maintenance, documentation and account management of all Windows network accessible services (email, fileservers, remote access etc) for all their clients.
• Coordinating with the Team for Documentation of the Networks and Changes and after sales support. Providing telephonic and Level 3 supports to Engineers and Clients.
Environment: TCP/IP, IPX/SPX, SNMP, MS Proxy Server 2.0, Digital 3200 series, Compaq Proliant servers, Windows NT 4.0, Novell Netware 3.12-NDS, DNS, DHCP, WINS.
Company: Aga Khan University Hospital Aug 1996-Dec 1997
Positions: Systems Administrator
Projects: Setting up a new infrastructure
Primary Business:
Pakistan’s Top most ranking hospital and medical university where I worked in the above-mentioned capacity with the supervision of two administrator (NT and UNIX).
Responsibilities:
We worked on the proposal and installation of Pakistan’s first ATM (3com core builder switch) that has been successfully installed and brought up in full operation. Also migrated the OS from Novell to NT.
Jobs Done:
• Designed and implemented LAN infrastructure and Network Management standards for the campus integrated UNIX, NetWare and NT to host shared imaging applications in client/server environment using IPX/SPX and TCP/IP.
• Configured Exchange as a mailing system.
• Designing included the 3Com 7000 HD core builder ATM switch as a backbone running at 155Mb/s over 3000 nodes all over the campus.
• Responsible for the installations, maintenance, documentation and account management.
• Oversee personnel responsible for day-to-day hardware and software support of 1600+ end users.
• Proposed 2 yr firm-wide technology plan including, WAN design and implementation, campus-wide upgrade to Windows 95 and office 97 rollout, and an email system based on exchange.
Environment: MICROSOFT, UNIX, and NOVELL.
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