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Resume #77191

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EDUCATION & TRAINING
2008
Bachelor of Business (Human Resource Management)
University of the Sunshine Coast

2006 - 2007
Student Mentor
University of the Sunshine Coast

2001
Senior Certificate
Kingaroy State High School

CAREER SUMMARY
May 2006 - January 2008
Customer Service
Go Sushi

*Assisted with all aspects of Customer Service and Food Handling for popular takeaway café
*Presented myself as an approachable and friendly staff member to both co-workers, management and customers
*Demonstrated an eye for detail and attention to accuracy when completing stock ordering, banking and cash handling tasks
*Presented a professional image as a representative of the company when dealing with clients in a face-to-face environment
*Demonstrated clear and effective communication skills when liaising with a wide variety of customers both over and the phone and in person
*Maintained an excellent understanding of the company and its products, promotions to effectively answer client queries
*Developed positive working relationships with co-workers and management as an active team member
*Demonstrated an excellent understanding of current workplace health and safety procedures, including safe food handling practices, were maintained

February 2004 - January 2006
Service Advisor
Sunco Holden and Hyundai

*Provided high level customer service with a focus on building customer loyalty and returning clientele
*Assisted customers with booking repair work and liaising with the Automotive Technicians regarding work time frames in an attempt to provide end-to-end customer service
*Completed various administrative tasks including data entry, records management, tracking work progress, raising job cards and other ad hoc tasks
*Provided customers with quotes regarding the costing of repairs/services and completed client cash transactions
*Displayed high levels of communication skills both written and oral when liaising with customers
*Answered incoming client queries in a friendly and professional manner providing quality information and service to customers
*Demonstrated excellent time management and organisational skills in prioritising and completing a busy workload
*Assisted Automotive Technicians in the repair of vehicles as requested and demonstrated a willingness to work in all areas of the organisation as an active team player

June 1999 - November 2001
Sales Assistant
Silly Sollys

*Worked in all areas of the store including stocking shelves, cash handling, cleaning and customer service in a part-time capacity while studying
*Committed to maintaining an up-to-date knowledge of continually rotating merchandise to assist customers with their purchases
*Demonstrated a creative flair when presenting stock merchandise on the floor
*Ensured my work area and department maintained a clean and tidy appearance to assist customers to easily locate desired merchandise

REFEREES
Will be provided

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Brief Description

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