Resume - Sutina is the Country Knowledge Manager for Deloitte Consulting Malaysia. She ha...

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Resume #77622

CONTACT INFORMATION:
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Accomplishments
-Served as a Consultant to Bank Islam. Devised a training module for Bank Islam staff and assisted in hands on training.
* Developed internal sales and marketing strategy for internal products.
* Contributed to weekly columns on ongoing promotions in collaboration with New Straits Times.
* Participated in strategic planning and implementation of marketing program, and spin-off promotions
* Created and implemented marketing program for a major Telco.
* Rolled out and launched the Knowledge Management portal for Deloitte Consulting Malaysia.
* Rolled out and implemented the QRM Program for Deloitte Consulting Malaysia.
Employment History
Country Knowledge Manager, Consulting,
May, 2004 Deloitte, Malaysia
* Managing intellectual capital for 100 consultants
* Advise and collaborate with the service line leaders on all knowledge related requirements pertaining to the firm's business and strategic priorities
* Manage Country business support services
* Provide source matter expertise and third-tier support for business information inquiries.
* Establishing and implementing a strategy to manage intellectual content with policies for retention and storage.
* Educate practitioners on firm's portal navigation and service line content and web sites.
* Developing and editing internal newsletters.
* Maintain QRM standards for consulting pursuits.
Senior Consultant
2000 -2003, Direct Sports Asia, Kuala Lumpur, Malaysia

The Company:

Direct Sports Asia is a professional services organization serving the Sports and Entertainment media industry by providing ideas and solutions to their sport business needs.

* Provide consultation support to clients
* Manage Knowledge Base
Marketing & Business Development Executive
1998-2000 Asia Bureau, Kuala Lumpur, Malaysia
The Company:

Asia Bureau is a content developer primarily for 3 different mediums (i.e print, electronic, and mobile). With its headquarters in London, UK, Asia Bureau's purpose is to develop and market its franchised licensed products for the Asia Pacific region.

At Asia Bureau, I reported directly to the Managing Director and was responsible for marketing and business development, product development, and strategic planning and partnership development. I also oversaw certain human resource duties.

* Assisted in the development of ongoing seasonal campaign from conception to completion.
* Participated in development of design and execution of key strategies to boost customer response.
* Suggested new products resulting in various spin off promotions.
Consultant
1997 - 1998, Ernst & Young Consultants, Kuala Lumpur, Malaysia

Consultant - Financial Services Industries

Reported directly to the Senior Manager.

To assist in project management of various industries.

* Assigned to Bank Islam for 3 months where I liaised with different project leaders and vendors to ensure completion of their deliverables.

In today's complex environment, cost overruns can double the original estimate of a project. The Project Management Oversight (¡* PMO¡¨) services assisted Bank Islam in determining project contracting strategies, developing cost control, and capital management systems and developing and overseeing schedules and cost. PMO services were essential to help Bank Islam keep the project on time and on budget.

* Part of a 4 team working visit to UTM Skudai, Johor Malaysia to look into their businesses processes and if the concept of supply chain management could be successfully deployed. The intention was to focus on extranets amongst all universities. By using electronic connections with trading partners, extranets allows organizations to cut costs, reduce cycle times and improve business relationships.

* Contributed to Ernst & Young Centre of Business Knowledge, where I did several reports on key industries namely Energy and Oil and Gas of the South East Asia region.

* Assisted with the departments Executive Search & Selection.
Education
1996 London Guildhall University, London, United Kingdom

* BA Marketing & Economics. Graduated 2nd Class Honours
Skills:

Windows
Language: Proficient in English and Malay

Interest:
Family orientated activities, traveling

Personal Details:
Date of Birth: 26th July 1972
Nationality: Malaysian
Gender: Female
Martial Status: Married

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Sutina is the Country Knowledge Manager for Deloitte Consulting Malaysia. She has 5 years knowledge management experience in the professional services environment. At present, she works extensively with the firm's intranet, soliciting and managing content, establishing guidelines and processes.

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