Resume - Technical Writing – Software documentation, Online help, Functional specificatio...

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Resume #80307

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Objective

Aiming to be associated with a Progressive Organization that gives me scope to update my Knowledge and Skills in accordance with Latest Trends and to be a part of team that dynamically works towards the Growth of the Organization and gain Satisfaction thereof.

Professional Experience

Total work experience of 7+ years in the IT industry.

* Sep 2007 – till date Sr. Technical Writer at Siemens Information System Ltd. Pune.
* Feb 2007 – Sep 2007: Sr.Technical Writer at IBA Health India Pvt Ltd, Bangalore.
* May 2005 – Jan 2007: Software Tester & Technical Writer at Mannai Corporation, Doha, Qatar.
* Sep 2001 – May 2005: Technical Writer & Software Tester at EL Camino Micro Electronic (P) Ltd. Bangalore.

Summary

* Technical Writing – Software documentation, Online help, Functional specifications, User guides, Presentation, Research, Editing and Proofreading.
* Develop test documentation of various types including test plans, test scenarios, test cases and checklists.
* Formal training in manual and automated black box software testing.
* Working knowledge in software development life cycle and software testing methodologies.

Training Courses & Workshops:

* Training on RADVIEW – At SICC, the Q/A team successfully completed one week training on this automation tool. By – Mr. Park (Radview Certified Trainer from Israel)
* Technical Writing Certification from CrackerJack WordSmiths (Principles of Technical Writing – SDLC & DDLC, Requirements Gathering, Audience Analysis, Indexing, Reviewing, Editing, Integrating, and Finalizing Documents)

Major Achievements

* In QA team during the 3rd West Asian Games, 2005 and 15th Doha Asian Games 2006, December held at Doha, Qatar. Achieved award for best team work and performance from the company.

Technical Skills

Software Tools Adobe FrameMaker, Adobe PageMaker, Adobe Photoshop, Microsoft Office, SnagIt, WebWorks Publisher Quadralay, Robo Help X5., Visio, MSTP style guide, Adobe Captivate, HomeSite 5.5
Testing Tools Win Runner 7.6v, RadView 7.0, QTP 9.0, Load Runner.
Defect Tracking Tools Test Director, Bug Collector Pro 4.1, Mantis
Operating Systems Windows 98/2000/NT/XP, UNIX
Languages C, C++.
Web Technologies HTML, WINHELP, JavaHelp

Education

* Diploma in Computer Technology from S.H.J.P Polytechnic Mumbai University.

* High School Education from M.E.S High School, Mumbai.

Career History (Reverse chronological order)

I. Siemens Information System Ltd, Pune

Project Title: Siemens Building Technologies

(http://www.siemens.com)
(https://www.buildingtechnologies.siemens.com)
Siemens Building Technologies offers a complete technical infrastructure portfolio for electronic security, fire safety, comfort and energy efficiency in buildings and public places. Customized building solutions match specific industries. Integrated building solutions make buildings more productive. Available worldwide.

Responsibilities:

Documentation:

* Creating Online help for the SBT products.
* Creating Installation Guide, Release Notes for the each release of the product.
* Mentoring peer technical writers in Scrum documentation processes and tools used for documentation in the project.
* Review the product content to deliver in final sprint documentation
* Version control maintained for documentation at VSS.
* Facilitate project team in effective implementation of QMS.
* Close Internal Audits and verify corrective actions taken.
* To provide management with appropriate visibility into the processes being used by the software project and of the products being built.

II. IBA Health India Pvt Ltd, Bangalore

Product: Hospital Information System (eHIS)

(http://www.ibahealth.com)
IBA Health is the largest health information technology company listed on the Australian Stock Exchange and is a leading regional Health IT provider in Australia, China, India, Middle East, New Zealand, South Africa and South East Asia.

Hospitals & Clinics - The systems which enable hospitals & clinics to manage the clinical, administrative and financial processes of their business and to manage a patients' progress from beginning to end.

Primary Care - The product suite includes an integrated clinical and practice management system for General, Specialists & Allied Health professionals.

Payments & Transactions – with the largest eHealth Network in the Southern Hemisphere we are at the forefront of transmitting both financial and clinical data to General, Specialist and Allied Health professionals, Medicare Australia and Private Health Funds.

Responsibilities:

Documentation:

* Updating the user manuals with the new version release.
* Creating functional flow charts, CBT and online help for eHIS product.
* Mentoring peer technical writers in documentation processes and tools used for documentation in the project.

III. Mannai Corporation, Doha, Qatar

Mannai Corporation provides custom software development, Web based development, Technical and functional consultancy. It has its own developed ERP package, MANERP, which delivers a fully integrated suite of applications for financial accounting, distribution, workshop and service management. MANERP provides enterprise wide MIS with multi-lingual, multi-user and multi currency capabilities. This functionally rich software is Oracle based and available under various operating systems.

Project Title: DOHA ASIAN GAMES 2006

Client: SICC (SSang Yong Information & Communication Corp.) South Korea

Responsibilities:

Testing:

* Preparing test plan and test strategy.
* Reviewing the TS's and TC's which are prepared by Module Leads/Quality Engineers
* Unit and functional testing at both SIT and UAT environment.
* Load testing for all the GMS applications, using Web Load.
* Functional and Regression testing GMS applications, using WebFT.
* Web based Testing (Java/J2ee and ASP.net)
* Test Case generation for Unit, system and Integration testing.

Documentation:

* Updating the User Manuals and Test summary reports with the new version release. Ex: - Updating dialog box, new styles, formats, editing and indexing.

Tools used:

Radview TestView 7.0, Mantis, MS Office, Adobe Acrobat, SnagIt 8, eRoom 7.

IV. EL Camino Micro Electronic (P) Ltd, Bangalore.

Project Title: ELECTRONIC PACKAGING DESIGNER (EPD)

Client: CDS (Cad Design Software), US
(http://www.cad-design.com)
CAD Design Software is an US company which produces Electronic Design Automation layout software that utilizes very advanced 2D and 3D graphics capabilities for the RF/Microwave PCB, Flex, Hybrid/MCM, and IC packaging industries. EPD, also known as Electronics Package Designer, is the core design engine in all CAD Design Software's design suites. Each suite is tailored for specific technologies and industries.

Responsibilities:

Documentation:

* Converting PageMaker 6.5 documents to FrameMaker 7.0
* Converting technical material to various formats like HTML, Adobe Acrobat PDF, PostScript, etc.
* Proofreading the documents and follow the company's standard styles.
* Maintaining the reference documentation of the EPD software developed in the company (For each release)
* Updating the documents with the new version release. Ex: - Updating dialog box, new styles, formats, editing and indexing.

Testing:

* Developing test plan and test strategy
* Test Case generation for Unit, system and Integration testing.
* Functional and Regression Testing.

Tools used:

MS Word, Frame Maker 7.0, PageMaker 6.5, Adobe Acrobat, HTML Help Workshop, WebWorks Publisher Quadralay, Adobe Photoshop 5.0, MS Front Page, MSTP style guide, Bug collector Pro 4.1,GlueSoftware.

Knowledge in:

Corel Draw 10, Macromedia Flash 5, Robohelp X3, SnagIT 7.0, Adobe In design.

Environment: Windows NT, Windows 2000/Windows XP, AutoCAD 2000i/2002/2004.

Testing Tools: WinRunner 7.6, Bug Collector Pro 1.4

Roles:

* Directly interacting with Developers (in USA, India) to acquire basic information.
* Directly interacting with Testing Engineers to work out realistic examples.
* Ability to work with remote engineers and writers.

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Brief Description

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