Resume - My experience and capabilities include assuming full P/L and operational respons...

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Resume #80841

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I) OBJECTIVE: A highly qualified professional manager with over 16 years impressive track record in design, installation, service and technical marketing of Electromechanical systems for industrial, commercial and residential markets, seeking a senior level managerial position with a dynamic organization to contribute accrued skills in augmenting profits and achieving organizational objectives.

II) EXPERIENCE

5/2007 to Present: Alghanim Industries-Kuwait
Division Service Manager
* Administered operation for largest HVAC/Elevator service operation in Kuwait comprising of 100 mobile teams and over 250 staff.
* Surpassed Sales revenues exceeding 15 million USD and boosted net profit over 20%
* Introduced new Business ( Elevator service) and New Service (IAQ).

Key Responsibilities
* Spearheading evolution of streamlined organization infrastructure and systems formulating annual service and sales operating strategies/plans in coordination with service managers to provide highest quality after sales service.
* Planning and establishing strategies for achieving short/long term operational objectives and financial goals. Directing, developing and implementing marketing plans, advertising campaigns, budgets and long term financial plans to achieve established volume, sales and profit targets.
* Restructuring the division to facilitate future expansion, effecting process improvements, measuring/monitoring the same to meet client/business objectives in an efficient/effective manner leading to clear functional reporting and management objectives.
* Maintaining and increasing customer satisfaction levels by managing expectations/relationships as well as resolving operational problems.
* Coordinating with HR on key policies related to establishing clear KRA's/KPI's, conducting annual evaluations/reviews to measure performance. Analyzing learning gaps, proposed trainings and monitored same to promote high productivity and career development for key staff. Conducted in-house field force training, career development sessions for engineers, supervisors, and upgraded management's financial and administrative capabilities.
* Conducted market research, competitor analysis to devise counter strategies and prepare research based reports/sales forecasts so as formulate pricing strategies and market penetration plans.
* Established effective inventory systems in view of seasonal and equipment installed base mix. Prepared and implemented quality improvement plans and associated process improvement initiatives inclusive of developing SOP's to cater for increasing quality of the service delivery product.

4/2005 to 5/2007: Johnson Controls-Lebanon
Regional Service Manager

* Pioneered regional service and spare parts operations encompassing finance, logistics, operations, sales, marketing functions in Eastern Mediterranean countries ( Lebanon, Syria, Jordan, Iraq).
* Developed York large tonnage chiller and Sabroe ammonia refrigeration services in the region.
* Augmented 2006 sales by 24% -vs-plan

Key Responsibilities:
* Assigned service sales quotas to team members in the region and motivated them to achieve required goals.
* Explored new business opportunities, devised new business development plans taking into consideration the technical/logistical/financial constraints to advance organizational objectives.
* Conceptualize/Executed business plans, identified marketing approaches to enhance sales whilst ensuring excellent and superior customer service.
* Examined/analyzed potential technical/pragmatic risks, monitored development of critical technologies, updated management of significant problems.
* Ascertained personnel/activities adherence to company safety and environmental policies.
* Assured installation and commissioning criteria for all systems as per manufacturer's recommendations and best practices following ASME, ASHRAE, SMACNA applicable standards.

5/2000 to 3/2005: Zamil Airconditioners-Saudi Arabia
Area Sales Manager ( 2000-2001)
Support Services Manager (2002-2005)

Key Responsibilities
* Manage the Riyadh area sales office for Applied equipment sales including sales teams management, setting targets, followup on inquiries, tenders, and bids.
* Responsible for over 24 million SR in equipment sales and increase GM to 22%.
* Manage marketing/sales functions with regards developing relationships with Contractors/Consultants and end-users.
* Manage the Jubail area service office including all O&M SABIC operations ( Hadeed, Petrokemya, kemya, Ibn Zahr), with over 7 million SR sales and 20% net profit operations.
* Established after sales warranty support operations for Saudi Arabia and International which catered for all Zamil Airconditioners product line with over 11 branches in Saudi Arabia, UAE and Qatar in addition to supporting the Cooline brand (international sales), total operation financial value exceeding 12 million SR.
* Established parts inventory management system to cater for after sales support.
* Responsible for over 120 staff (including field force, engineers, supervisors)
* Developed inhouse CRM software based applications based on Remedy solution to enable providing factor feedback regarding all field problems in order to allow improved designs, production, fabrication and total quality.

1/1993 to 5/2000: Carrier-Lebanon
Service Manager

* Positioned Carrier to become the largest dedicated service provider in Lebanon catering to all HVAC/R equipment and in all markets ( residential, commercial, industrial, healthcare, governmental, etc..)
* Successfully quadrupled sales in four years ( 1995 to 1999)

Key Responsibilities

* Responsible for managing service sales and reactive services for maintenance activities for all HVAC/R systems. Additionally, responsible for preparing annual budgets, expense plans, sales targets, hiring and manpower resources planning in addition to forecasting spare parts requirements.
* Steered sales, profitability and customer satisfaction scores on a upward scale through outstanding customer satisfaction leading to expanding customer base.
* Inducted Service operation into the ISO9002 quality management regime through documenting service operations, documentation, promoting field quality service and improved tools, parts and training strategies.

IV) EDUCATION

1991 Worcester Polytechnic Institute- Massachusetts, USA
M.S. (Mechanical Engineering)
1985 American University of Beirut, Beirut, Lebanon
B.E. (Mechanical Engineering)

V) SEMINARS/TRAINING
a) Carrier 30GX screw chiller (Lyon, France)
b) Carrier RLC (Villasanta, Italy)
c) Carrier System Design (Dubai, UAE)
d) Carrier EHS (Enviromental, Health, Safety), Athens, Greece e) York Centrifugal Equipment ( Dubai)
f) Zamil Customer Service Training (Dubai)
g) Johnson Controls ( EH&S).

VI) SKILLS

Project Management Sales Management Financial
* Submittal/Preparation
* Specifications/Tendering
* Contract Negotiation
* Resources Planning
* Recruiting
* Forecasting/Planning
* Cost Control
* Budgeting * Sales Force Management
* Recruiting
* Setting Objectives/Targets
* Market segmentation
* New Business introduction
* Product, Services Introductions
* Budgeting
* Expense Allocation
* Cost accounting
* Cost Control
* Balance Sheet

Operational Engineering/Technical Soft Skills
* Operations Planning
* Manpower management
* Resources Allocations
* Operation/Maintenance * Electro/mechanical
* Commissioning/Handover
* Large Tonnage Chillers
* Piping/Duct design
* Installation/ Operation/Maintenance
* HVAC/Mechanical
* Environmental/Health/Safety * Communication
* Team-builder
* Motivation
* Training
* Administrative
* Policies/Procedures
* Languages-Excellent (Arabic/English)
* PC skills

VI) PERSONAL

Citizenship: Lebanese ( also Canadian permanent resident)
Status: Married ( with three dependants)

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