Resume - MBA in SCM, Excellent Command in MS Office.

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Resume #83035

CONTACT INFORMATION:
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SUMMARY OF QUALIFICATIONS:
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MBA: National University of Modern Languages
Majors: Supply Chain Management
(In progress)

B.COM: University of Agriculture Faisalabad
Degree: Bachelor in Commerce

HSSC: Askari College for Boys
Higher Secondary School Certificate (F.B.I.S.E)
Mathematics, Statistics, Computers

SSC: Happy Dale High School for Boys
Secondary School Certificate

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OBJECTIVE:
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To work with an aim to gain valuable hands on experience and professional skill in an organization, which provides a challenging learning and developing atmosphere.
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WORK EXPERIENCE:
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October 08, 2007 – still continue

Customer Service Officer & Account Assistant

Customer Service

Working in British Airways World Cargo Islamabad.

* Check and ensure documents and CSC as per load plan. Freight entries, J-Packaging, Manifestation to be performed. Update freight entries, documents in entries & delivery entries.
* Responsible for acceptance & booking of AVI, DG, Perishable, VAL, HUMS as per guidelines stated under SOP
* Express Cargo Booking and Handling
* Diplomatic Mail and Courier Bookings & Handling
* Ensure we adhere to Cargo 2000 C2K cut-off times set for RCF/RCS/FAP. Ensure we confirm to DAP & RAP target set for station.
* Conduct monthly SLA reviews with suppliers. Monthly / weekly submission of weekly report, MBR and other reports requested for by CSM.
* Bookings as per BAWC requirement and joint calls with commercial team are factored into a workday.
* Import and export enquires are attended to as per SOP. Involving UK team for clarity, if needed.
* Able to resolve duplicate documentation & rectification of issues to avoid local fines due to missing AWB, pieces, damages & over carry …etc
* Physically check One Stop Security (OSS) shipments in transit for pilferage.
* Work towards a healthy relationship with transfer carriers. Ensue CC shipments are colleted by GHA and reported in time to finance.
* Issuance of AWBs / DO, and reconciliation of import & export cash cheques on a daily basis.
* Check and maintain logbook on offloads & no-shows. Offloads to be planned as per OBPL
* ULD count check to be conducted to maintain the station allocation.
* Update flight plan and interact with CLC for maximum optimization.
* Plan flight according to ULD/Pal/on hand cargo. Ensure B/T tags are communicated to loading staff. Check LDM/CPM
* Advice warehouse on loading details, tally CSC and number of AWB copies, check documents with flight plan – NOP/weight/Dimensions/commodities. And segregate documents according to flight plan.
* Monitor pre-alerts on outbound & inbound transshipments movement.
* Ensure pre-alert available to GHA and they are aware of breakdown priority
* Liaise with GHA and Interline Carriers to ensure freight and document availability for export build-up.
* Identify and resolve inbound discrepancy ahead of Export cut-off time.
* Address no-show issue with station of origin and/or carrier involved
* Co-ordinate collection and return of straps and accessories
* Monitor and ensure balanced ULD, VCB, Metal Seals Wooden insert stock & tags as per SOP is ordered – return foreign units
* Acceptance of Air Waybill and Cargo for Carriage
* Cargo Scanning

Account Assistant

Also work as account assistant in British Airways World Cargo performing following duties

* Sales Reports
* Payment Adjustments
* Credit Notes
* Civil Aviations Payments
* Service Provider Agreements & Payments
* Staff Interlining Records
* Agents AD 75 Records
* ID 90 Tickets Records
* Budget and Forecast
* Staff personal file maintain
* Responsible for issuance AWB stock to all Pakistan
* Close Coordination with SITA and Micro net
* Imprest
* Maintain Revenue Sheet

EDUCATION & CERTIFICATION:
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* IELTS (International English Language Testing System

ADDITIONAL INFORMATION:
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Marital Status: Single
Gender: Male
Date of Birth: February 10, 1985

Inetrest

Net surfing, chatting, listening to music and reading stuff about new technologies

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