Resume - ISO Compliance, 6 Sigma, Asset Mgmt, Vendor Mgmt, Catering, Transport, HK, Costi...

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Resume #83526

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Objective: To be leading a team of professionals in service industry, to set systems Organize & plan for smooth flow of operations.

Quality Objective: Be attentive & respond to customers requirements, maintain & enhance high professional standards, Develop enthusiastic & dedicated staff to perform as a team, Operate through effective management systems.

Quality Policies: Striving to surpass customer expectations with proactive approach responsive attitude, Performance standards of service in Catering & Facilities Mgmt, Retain existing customers & develop new opportunities through continuous learning & improvement.

Achievements:

1) Controlled Attrition rate by nearly 30 %, by introducing benefit & motivating schemes with specific training provided for subordinates.
2) Introduced Smart card through Axis Bank instead of Coupons saving time, manpower & money. (An ISO 14001 initiative)
3) Suggestions to make a centralized kitchen unit where by saving time control on quality check of foods, & money savings.(AN 6 Sigma Project)
4) Introduced several systems (Lean projects) for smooth functioning of the job.
5) Have successfully completed all ISO Internal & External audits without any NC.
6) Have been trained for 6 Sigma & ISO for maintaining quality initiative, Selected as SPOC for Vendor initiative.
7) Water Savings by minimizing the pressure valve savings of more than 25%. (An ISO 14001 initiative)
8) Introduced Power savings by attaching strings & turning it off when not required power savings of more than 30%. (An ISO 14001 initiative)
9) Introduced Dish washing machines & stopped usage of disposable glasses saved cost & consumption of paper (An ISO 14001 initiative)
10) Introduced Special Check list & made Stewards, Floor supervisors responsible saved 40 % costing of Crockery & Cutlery.
11) Introduced check list for dietitians as per the patients diet, allergy related foods, liquid diet patients where regular service is required after 2 to 4 hours as per doctors service plan saving lots of complaints around 70%.
12) Monitoring the feedback forms regularly & increased accuracy percentage from 80 % to 90%.
13) Quality initiative regarding food, Cleanliness, Hygiene to be maintained.
14) Initiative in Setting costing measures & Menu planning for Reliance Dhaba Project held in Hazira acted as Plaza Manager (Pan India Concept)
15) Introduced SLA & cost saving techniques savings about 30 % cost, Controlled Attrition rate.
16) Trained from Taj Mgmt (New Delhi) for a period of one year as Sp Trainee in Essex Convention Centre.

Technical Skills: ISO Compliance Trained, Six Sigma Quality Trained, Menu Planning, Vendor Mgmt, Time Mgmt, Asset Mgmt, F&B Controlling, Event Mgmt, HR Policies, PF, ESIC, Medical Benefits, C&B, FBT …

Work Experience: 12.3 years of Management experience looking after Operations in Hospitality & Facility industry, with an endeavor to take more initiative in quality & Hygiene related.

Name of Company Post From To No Of Years
Trinity Tech INDIA LTD Administration Manager April - 2006 As On Date 3 Years.
WNS Global Services Pvt Ltd Facilities Manager Mar – 2002 April – 2006 4.1 Years.
Patman & G Hospitality Pvt Ltd Unit Manager Feb – 1996 March - 2002 6.1 Years
Essex Convention Centre Special Trainee Sept - 1995 Sept - 1996 12 Months
Hotel Horizon Pvt Ltd Accounts Assistant Sept – 1991 Aug – 1995 4 Years

Educational Qualifications: Undergoing Master in Business Administration (MBA) from National Institute of Management Studies (NIM) 4 – Semester with 15 Papers and Project report in Operations Management as taken Business Management & Operations Management as main subject last semester is due on April 15 2009.
Qualification Institute / University Year of Passing Percentage %
Hotel Management IHCTM (Institute) 1995 60 %
B Com Mumbai University from Model College of Commerce 1994 52 %
ADSE Aptech Computer Education 2000 58 %

Personal Details:

Date of Birth: 24th – September – 1971,
Age: 38 Years,
Gender: Male
Marital Status: Married.
Nationality: Indian.

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