Resume - Graduate With @.5 Yrs of Sales Experience

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Resume #84015

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Join a successful stream in life so as to climb high and in a most efficient and effective manner, also learn how to do work in a smart manner.

Degree /Qualification Board/ University Subjects Year Result
High School (10th) Sunbeam School -C.B.S.E Eng, Hindi, Math, Social Science, Science 1999-2000 Pass
Intermediate (12th) L.F.H -C.B.S.E Eng, Hindi, Math, Physics, Chemistry 2001-2002 Pass
Bachelor Of Computer Application (B.C.A) M.I.I.T./ M.C.R.P.V. C, C++, Java, Visual Basic, Oracle, MIS. . 2003-2006 Pass

„« Self-confidence.
„« Good communication skills and interpersonal skills.
„« Highly motivated and hard working, smart thinking person
„« Positive attitude and Self-starter with a strong sense of leadership.

„« Computer programming in C, C++, Java, Visual Basic.
„« Operating systems: WINDOWS 95, 98 & WINDOWS XP,WINDOWS VISTA
„« Application S/W: MS-WORD, MS-EXCEL, Adobe page maker

Company - Alwasal International FZ LLC
Designation - Business Development Officer
Department - Customer Retention
Location - Dubai

Duration: From May 2008 ¡V Jan 2009

Job responsibilities

„« To take calls from customers with a view to retaining/selling products/services
„« Review customer details (as presented on screen or by talking to the customer) in order to match features of a product/service to the customer need
„« Look for opportunities to cross-sell additional products/services
„« Explain the features of the product/service to the customer and 'sell' its benefits
„« Explain different options/prices/quotes to customer
„« Take customer through the application process where appropriate
„« Close the sale or hand off call to another department to close the sale where appropriate
„« Handle decline decisions
„« Update customer file and/or diary system after each call
„« Action postal/fax/e-mail correspondence where necessary
„« Deal with non-sales-related customer queries where necessary

Company: I.B.M. Daksh India.
Designation: Customer Care Support Executive
Duration: 17th Sep 2007 to 14 May 2008
Nature: Providing Support to H.P. customers.
Achievements: Got achievement incentive every month, also posses a certificate awarded by process manager as a memory marker.
Job responsibilities

„« To take calls from customers in 24*7 environment
„« Solve Queries regarding Printer, Faxes, & All In Ones
„« Providing Support in installing printer faxes on network (Wired, Wirelessly).
„« Helping Customers in deciding which printer and faxes are best suites the needs.
„« Cross Selling of computer's and printers over the phone.
„« Providing best Customer Service Experience for the customer.
„« Resolving Customer Concern in a single call
„« Providing Call back to the Customer with the resolution.

Company - i process India Ltd.
Designation - Phone Banking Officer (P.B.O.)
Department - SPSS BLOCK
Location - Thane, Maharastra(India)

Duration: From May 2006 ¡V 10th Aug 2007.
Job responsibilities

* Interacting with potential customers achieving targets and generating revenue
* To take calls from customers with a view to retaining/selling products/services
* Review customer details (as presented on screen or by talking to the customer) in order to match features of a product/service to the customer need
* Look for opportunities to cross-sell additional products/services
* Explain the features of the product/service to the customer and 'sell' its benefits
* Explain different options/prices/quotes to customer
* Take customer through the application process where appropriate
* Close the sale or hand off call to another department to close the sale where appropriate
* Handle decline decisions
* Update customer file and/or diary system after each call
* Action postal/fax/e-mail correspondence where necessary
* Deal with non-sales-related customer queries where necessary

Sex: Male.
Marital Status: Single
DOB: 10/12/1985
Hobbies: Watching Television, Riding Bikes, Working,
Making things.

Commitment:

"Life should be an example to others in terms of profession, wealth, and moral. Make my life with my own hands"

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