Posted: 27 Oct 2009
Location: USA
CSG:
Petroleum
Business / Project:
HR
Job type:
Full Time Regular (USA)
Location:
US - Texas - Houston
BHP Billiton is all about smart technology, innovation and great talent. If you want a challenging career and a chance to explore resource opportunities as well as your ambitions, we’re the company for you. Think ahead. Think BHP Billiton. The role delivers Global Mobility services to International Assignees within negotiated service levels (quality, cost and timeliness) in accordance with set policies and governance.
ACCOUNTABILITIES
Customers:
Ensure a consistent high standard of service is delivered to internal and external customers
Deliver services to international assignee population and implement process improvements
Responsible for escalating issues, as needed, regarding services provided
Stakeholders:
Ensure all Global Mobility policies and procedures are followed
BEHAVIOURAL & LEADERSHIP COMPETENCIES
Leadership
*
Model appropriate leadership behaviours at all times
Integrity
*
Deal with business critical and commercial data in confidence
Customer service
*
Ensure consistent high standard of service is delivered
Responsive to change
*
Responds quickly to changing priorities and new opportunities
*
Actively support and promote improvement and change
Attention to detail
*
Able to review and create documents ensuring accuracy of all data
Initiative
*
Self starter who can work without direction within agreed GM procedure GLD, process and philosophy
Influencing
*
Build effective relationships with customers and suppliers
*
Use effective communication style to resolve conflict between parties when required
Problem solving
*
Solve problems effectively while considering IA and business needs
Organisational awareness
*
Understanding and ability to work within business structure and manage critical interfaces
Improvement focus
*
Seek feedback and identify opportunities to develop the team
* Generate new ideas for processes or delivery of services
ROLES AND RESPONSIBILITIES
* Provide case management support for Global Mobility (GM), including consulting support and liaising with the Global Mobility Administration Provider (GMAP).
* Act as a point of specialty GM knowledge within Petroleum.
* Undertakes work in compliance with relevant Petroleum, local regulation and legislative requirements with respect to GM.
* Provide service and support to the HR community and employees in relation to GM issues.
* Conduct GM engagement activities o Ensure active communication and engagement with IAs o Deliver and communicate GM procedure, processes and Petroleum location specific processes and requirements to IAs o Manage IA queries to resolution o Ensure IAs have understanding of International remuneration
* Implement GM procedure o Assist Petroleum HR to interpret GM procedure, identify assignment types and contractual requirements while applying consistent application of policy and practices.
o Identify requirements outside of procedure and escalate as necessary o Recommend amendments to GM procedure, processes, tools, templates and systems based on GM operational requirements o Communicate GM procedures/process change and operational implications to the Petroleum community
* Establish and maintain ongoing relationship with key stakeholders, e.g. Supervisors, HR, GM Group Function, GMAP, IAs, Accounts Payable, Payroll and the applicable logistics/regulatory service providers.
* Participate in remuneration activities and coordinate with service providers for additional specialist or technical advice
* Liaise with Service Providers o Ensure service to IAs and business is consistent with agreed service standards in terms of quality, cost and timeliness o Establish relationships with continual improvement focus o Issue resolution and escalation o Review and validate invoices from GMAP
*
Conduct reporting activities for GM
o Validation of payroll files/advice provided by GMAP
o Review, validate and action Petroleum IA reporting as provided by GMAP
* Conduct annual salary review activities o Assist in the coordination of the annual salary review process for IAs o Coordinate with Petroleum HR to fulfill information requests as required to GMAP and timely validation of all calculations within Group R&R salary review timelines
* Improve process o Identify opportunities for greater efficiencies in service delivery and resultant cost savings o Complete satisfaction surveys and provide constructive feedback to the GM Group Function o Liaise with the GM Group Function on improvement opportunities
AUTHORITY & WORKING RELATIONSHIPS
*
Global Mobility Group Function
*
Local and Country HR
*
Accounts Payable, Payroll, H&W, Retirement
*
Customers - Transferring international assignees
*
Customers - Line Managers with transferring IAs
*
Suppliers - GMAP, Tax, relocation and destination services
EXPERIENCE AND QUALIFICATIONS
Qualification
*
An undergraduate degree in HR, business-related discipline or equivalent professional experience.
Experience & Technical Competencies
* Minimum 5 years HR experience in the International HR arena
* 3+ years experience in the administration of various IA programs (i.e., destination services, relocation, immigration, policy development/interpretation, systems and procedures)
* Experience in communicating knowledge and presenting potential solutions for customers
* Ability to develop and coordinate external service provider relationships
* Demonstrated issue resolution skills
* Knowledge of payroll processing
* Solid SAP experience strongly preferred
Languages
English (fluent)
Contact Information:
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