We are BHP Billiton, a leading global resources company.  Our principal iron ore operations are based in the Pilbara region of northern Western Australia and our corporate offices based in Perth.  The operation comprises a complex integrated system of seven inland mining operations, more than 1000 km of rail, stock yards and two separate port facilities located in Port Hedland.  Our people are the foundation of our business and the key ingredient for our success.

 Position

An exciting opportunity exists for a credible and committed Service Operations Manager to join the IM team within the Iron Ore business.  The initial responsibility for this role is to establish the Service Operations team, leading the definition and implementation of supporting processes and governance and building relationships across the business.  On an ongoing basis this role supervises the Service Operation team and is accountable for proactive and reactive measure to guarantee delivery of service to SLAs and standards.

Your accountabilities will include:

• Build and maintain Service Operation team, including organisation, processes and management controls;
• Oversee proactive and reactive activities across IM, Group IM, suppliers and vendors to maintain expected service levels;
• Govern and oversee development and implementation of Incident Management, Problem Management, IT Service Continuity Management, Security Management and Knowledge Management;
• Act as a point of escalation for the incident Co-ordinator and Problem Co-Ordinator; and
• Co-ordinate reviews and testing of the IT Service Continuity Plan, report on performance and oversee improvement activities.

Skills and Experience

The successful applicant will have tertiary qualifications in Information Technology, Business or related discipline.  Your excellent interpersonal, verbal and written communication skills with a strong client focus will see you be successful in this role.  You will have a proven track record in service delivery and experience in managing a large, complex and distributed asset base in remote areas would be desirable.

Location

This role is based in Perth and a competitive remuneration package is offered commensurate with experience, and includes performance incentive, a generous superannuation scheme, as well as other benefits.