Posted: 16 Oct 2009
Location: West Africa
Company: Michael Page Africa
About our client
Dealer representative of earth moving and industrial equipments in West Africa (12 local offices).
Job description
As a representative for the dealer on a mining site, the Project Manager is the key contact person for the customer, the mining company.
The Project Manager is in charge of the customer support agreement (total maintenance and repairs contracts, responsible for the execution of the maintenance strategy, coordinate a diverse team and manage customer relationship). This is also combined with the continuous strive to improve performance, increase operating margin and increase customer satisfaction.
Main tasks:
OPERATIONAL MANAGEMENT
- Support the technical staff by ensuring a safe and secure working environment;
- Coordinate the efforts of the various teams participating in providing the best after sales service to mining customers (mining department, technical staff, workshop, component rebuilt center, parts department, laboratory);
- Manage parts supply for an optimal fleet availability;
- Ensure tat good maintenance practices are executed at all times;
CUSTOMER RELATIONSHIP
- Build an effective communication strategy between the operation and the customer;
- Promote the wide product and service range available to exploit opportunities;
- Participate in developing solutions to tailor fit to customers needs.
LEADERSHIP (15 to 20 persons)
- Lead an effective team to achieve set goals and objectives;
- Develop training plans to increase the capacity of work teams;
- Retain staff by ensuring continuous motivation;
REPORTING
- Make recommendations and follow up of issues and incidents;
- Measure and report the contract profitability and performance (sales figures, turnover, costs, profit margin, ROI, payment, etc..);
- Report to all levels of communication with the customer. This includes daily, weekly and monthly reporting requirements;
Who we are looking for
Technical BTEC Higher National Diploma (2 years after High School diploma), you are a well skilled technician with 10 years experienced on the field (in Africa or in emerging countries): work experience in other CAT dealer or other brand/manufacturer, management customer skills.
Good level in mecanic, diesel powered engines, hydraulic, electricity, electronic, welding...
Knowledge in materials handling and security rules on mining sites.
Mining machines and materials skills backgrounds (CAT range, hydraulic excavators and drilling materials).
Mining operation skills.
After sales culture and skills.
French & English mandatory.
What's on offer
Expat package.
Rotationnal basis.
Michael Page Contact
Your application will be sent to Marion Navarre
Reference: QMNA564713
Contact Information:
Please mention Misco Jobs when applying to this position.
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