Posted: 3 Oct 2009
Location: USA
BHP Billiton is all about smart technology, innovation and great talent. If you want a challenging career and a chance to explore resource opportunities as well as your ambitions, we’re the company for you. Think ahead. Think BHP Billiton.
ROLE PROFILE:
As leader of this team, assures that daily office services are delivered in a safe, consistent and compliant manner to support the Houston site operations. This involves Schedule and Control of predictive, preventive and repair activities, Service Management of vendors providing goods and services and Business Management of financials and contractual obligations related thereof. Office Services include, but are not limited to: reception/switchboard, mail shipping, receiving & distribution, multi-function printing, badge access systems, coffee bar services, office moves, building maintenance, inventory management and help desk for work order and trouble ticket requests.
ACCOUNTABILITIES:
* Leadership for Operations team
* Ensure standard operating procedures are in place and followed
* Continuously cause cross-training to assure business continuity
* Conduct self-assessments of vendor service delivery compliance/contractual obligations
* Identify schedules to support predictive, preventive and maintenance repair activities
* Interface with on-site landlord building management personnel to ensure delivery of their obligations
* Oversee inventory management of office furniture and office supplies
* Lead continuous improvement efforts to optimize service delivery and minimize costs to deliver
* Security liaison with Health & Safety organization
* Approve invoices/secure quotes for services
* Develop operations budget and forecast expenditures
BEHAVIOURAL & LEADERSHIP COMPETENCIES:
* Dealing with Ambiguity
* Business Acumen
* Conflict Management
* Customer Focus
* Innovation Management
* Planning
* Problem Solving
* Drive for Results
KEY RELATIONSHIPS:
* Direct reports (total of 7) include 2 mailroom staff, 2 receptionists/switchboard operators, 3 additional facilities staff
* interface with facilities staff and management, internal employees at all levels, building management and outside vendors
EXPERIENCE & QUALIFICATIONS:
* Bachelors Degree in Business Management, Engineering or comparable program
* Commercial building or Hotel Management experience preferred
* 10 years experience managing operations
* Proven leadership skills
* Process management experience
* Passion for operations management
* Security and Safety process familiarity
* Business management skills
* Problem-solving capabilities
* Business continuity familiarity
* English language communication skills
THINK OF THE OPPORTUNITIES WITHIN BHP BILLITON. THINK LOCAL. THINK GLOBAL.
With 38,000 employees working in more than 100 operations in approximately 25 countries, we represent the world’s largest diversified resources company. We take our commitment to the communities in which we operate and do business in very seriously, and we are committed to operating safely and sustainably.
Contact Information:
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