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Inside Sales Representative (Oil & Gas)

Posted: 27 Oct 2009
Location: St. John's, Newfoundland & Labrador, Canada
Inside Sales Representative (Oil & Gas) St. John's, Newfoundland & Labrador, Canada
Harris & Roome Supply / Graybar Canada
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Harris & Roome Supply, a division of Graybar Electric, a Fortune 500 corporation, is a leader in the distribution of high quality electrical, automation and telecommunications products and provider of related supply chain management and logistics services.
Graybar operates more than 250 distribution facilities throughout North America, with 30 branches across Canada. As one of the world's largest employee-owned companies, Graybar has the power and stability of a big corporation and the integrity and drive of a neighborhood business.
Graybar Canada currently has an exciting career opportunity available in the Oil & Gas division of our St. John's, Newfoundland location, for an:
Inside Sales Representative (Oil & Gas)
Harris & Roome Supply / Graybar Canada offers a competitive compensation and benefits package including:
Health and Dental Benefits
Employee Profit Sharing Program
Group RRSP Matching
Computer Purchase plan
Service Awards Program
Life & AD&D Insurance
Long Term Disability Benefits
Employee Share Purchase Program
Tuition Reimbursement Program
Scholarship Program for Employee's Children
Home and Auto Group Insurance Rates
Corporate Fitness Membership Program
Major Responsibilities:
Handle incoming and outgoing customer telephone calls in a courteous and professional manner. Will solicit orders from existing customer base.
Coordinate the prompt handling of customer service requests, including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
Handle written correspondence received from & sent to customers in a timely manner.
Assist and support Account Managers by providing excellent service to customers
Provide technical support on product selection and application.
Provide counter support as required.
Preferred Skills and Experience:
Two or more years progressive customer service or inside sales experience.
Ability to handle a variety of customer situations with enthusiasm and tact.
Demonstrable skill at handling and resolving customer complaints.
Excellent communication, time management, and organizational skills.
Able to prioritize work; be flexible.
Consistently able to meet deadlines competently and timely.
Ability to work with all levels of employees and management, both internally and externally.
Proven proficiency with Microsoft Office products including Outlook, Excel, Word, and PowerPoint.

Contact Information:
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